77% sales valuation accuracy
96% sales fee satisfaction
88% lettings valuation accuracy
85% lettings fee satisfaction
Jan 04,2019
Jan 04,2019
0
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This agency is a joke. I have rented a property from them in Sutton. I lived there for almost five years. During that time they were unhelpful with absolutely everything. I rented an unfurnished flat yet on arrival it was full of old furniture. I argued with them for 1 month to take the furniture away, eventually I had to remove it myself. Whatever the problem I reported (and I do not report much since I tend to try fix things myself first) it either did not get done or took ages to resolve. So I stopped calling them completely, just fixing things then sending them receipts. At some point there was a leak in the ceiling in my bedroom. I had a cot with a toddler almost exactly underneath the leak. It took the agency / maintenance 6 months and 3 visits to fix the leak! So the toddler was sleeping in a room with fungus for almost 6 months. Every year they called to extend the tenancy agreement and asked to pay a fee which was higher every year. To change the lock on the front door I had to hire their locksmith for which I had to pay obviously much more than if I did this myself. Then they lost the new key so whenever they were calling to arrange a "checking" visit I had to take a day off from work. Many times I did take a day off and no one showed up. At the end they took more money for the last month of rent due to the mess in their papers. Stay clear.
Comment on agent fees
Hundreds of fees, tenancy extension fees getting higher every year.
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Jan 04, 2019
THIS IS NOT SALES RELATEDi am sorry that the management of your property was not conducted as you would have hoped for during your tenancy, i understand that Kerri-Ann secured new tenants to enable you to terminate the tenancy early and as she has only been with the lettings team for 6 months is not accountable for the 5 year rental history that you reference. I hope you and your family are settled in your new home and wish you well for the future.
Kind Regards
Jamie Dore
Senior sales branch manager
01372 743911
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Latest Reviews
30th Apr 2019
reviewed by 'Graeme'
10th Apr 2019
reviewed by 'AW'
21st Mar 2019
reviewed by 'Ina'
5th Mar 2019
reviewed by 'Graham'
18th Feb 2019
reviewed by 'Andy'
Opening Hours
Address
Gascoigne Pees
1 High Street
Epsom
Surrey
KT19 8DA
01372 743911
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 77% | 96% | £208,000 | £733,000 |
| Lettings | 88% | 85% | £925 | £2,100 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 8 | 0 | 5 | 1 | 19 | 2 | 17 | 1 | 1 | 4 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
No Properties
Apr 30,2019
Apr 30,2019
0
people found
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Kate and Kerri - Ann have been attentive, pro-active and extremely profesional when arranging our lettings.
From the get go, they made suggestions as to what would help with getting the property let.
From day 1 they already had potential customers interested and made the job ...
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Comment on agent fees
Fair and balance
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Apr 15,2019
Apr 15,2019
0
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Kate has been very professional throughout the process - great communications, good knowledge and also very accommodating. Kerri-Ann, her manager, also stepped in and assisted whenever Kate was not available. I am overall very pleased with the service provided....
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Apr 10,2019
Apr 10,2019
0
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First time of using Gascoigne Pees to let my flat and the people dealing with me were dynamic, enthusiastic and effective throughout the entire process. The package covered everything, all my emails were answered quickly, and issues resolved speedily. Both members of staff were helpful ...
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Comment on agent fees
Average
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Mar 21,2019
Mar 21,2019
0
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We have rented our property for a year now through Gascoigne Pees. It has not been plain sailing but any issues met along the way, Kerri Ann has shown a genuine desire to do her best to help out. It is refreshing to see someone ...
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Mar 05,2019
Mar 05,2019
0
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Gascoigne Pees have been our letting agent for the last three years, looking after our family home since we moved overseas. For the first year and half of the relationship I can only describe the experience as mixed, verging on poor. That was until, and ...
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Feb 18,2019
Feb 18,2019
0
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From my first contact with Kate,she was very helpful and professional,she answered all my questions,and I would have no doubt in my mind,about recommending her to any of my friends...
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Comment on agent fees
Good
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Feb 11,2019
Feb 11,2019
0
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Kate was always very friendly, helpful and efficient, and went beyond the call of duty. She has a cheerful disposition and was a pleasure to work with....
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Comment on agent fees
Average. We prefer it when the agent takes part of the commission monthly, as you get some income from the first month, but appreciate not all agents do it this way.
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Feb 02,2019
Feb 02,2019
0
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I was very pleased with Kate she was very helpful and friendly when dealing with my rental as I've never rented from a estate agent and I would recommend her highly...
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Comment on agent fees
Bad
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Jan 30,2019
Jan 30,2019
0
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Kate and Kerri-Ann were very helpful with moving me into my new property. Very prompt and professional at all times....
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Jan 08,2019
Jan 08,2019
0
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Coming from the United States, it was not easy for me to know what would be best for me as a student coming to live in Epsom. Both Katie and Kerri Ann were extremely helpful and kind throughout this process to make sure this property ...
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Jan 04,2019
Jan 04,2019
0
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This agency is a joke. I have rented a property from them in Sutton. I lived there for almost five years. During that time they were unhelpful with absolutely everything. I rented an unfurnished flat yet on arrival it was full of old furniture. I ...
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Comment on agent fees
Hundreds of fees, tenancy extension fees getting higher every year.
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Jan 04, 2019
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Dear Jamie,
No, it is renting related but from other comments it is clearly visible Gascoigne is doing a very poor job regarding sales as well. You understand wrongly, Kerri-Ann "managed" to secure new tenants a few days earlier yet they were ready to rent a month earlier already. She was delaying the process on purpose. I am not going to go into details here since this is what I have been doing for months via emails, phone calls and I achieved nothing then, so I am done now. Also I did not say ...
Dec 20,2018
Dec 20,2018
0
people found
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this helpful
The whole team were helpful at every stage of the selling process. They were incredibly helpful along the way and I always felt like I was in the loop. I would recommend them to anyone looking to sell their house...
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Comment on agent fees
Good
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Yes
Dec 08,2018
Dec 08,2018
0
people found
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Diana was very helpful throughout the purchase of my property. Her knowledge of the property and the area was excellent and as a first time buyer she made the process very easy....
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Nov 08,2018
Nov 08,2018
0
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We have today exchanged on our house purchase, it has not been an easy ride as we lost our original property and had to keep our buyer calm, but through the professionalism and consistent personal service displayed by both Diana and Jamie we have finally ...
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N/A
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Nov 06,2018
Nov 06,2018
0
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GP's Epsom acted for us in selling our bungalow, which was in a dilapidated state needing some renovation and modernisation.
After agreeing with me to market the house above their valuation at the beginning without success, it was reduced in stages to their valuation level ...
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Comment on agent fees
good
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Nov 02,2018
Nov 02,2018
0
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The service I received was excellent. Nothing was ever too much trouble. She was friendly and polite at all times. We had a very difficult and demanding buyer, but Diana was endlessly patient....
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Comment on agent fees
The fees were very fair.
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Nov 01,2018
Nov 01,2018
0
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Diana was professional and friendly whenever we saw or spoke to her and did a great job selling our property to our buyer.
Jamie - well what can i say! Absolutely amazing! We were in a fairly long chain and Jamie pulled out all the ...
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Comment on agent fees
The fees were fair and competitive.
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Oct 24,2018
Oct 24,2018
0
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We are very please with our new purchase in Epsom and even more so with the service we have received. We had David, Jamie and Diana help us out through the process. They were all very friendly, helpful and proffesional throughout. I would definetly recommend ...
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Comment on agent fees
Good
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Oct 04,2018
Oct 04,2018
0
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We had a nice experience with both Jamie and Diana. They were quite solicit, it was easy to talk to them every time we needed to and overall all we felt well advised throughout the process.
Jamie has been quite present during the sale process, ...
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Sep 30,2018
Sep 30,2018
0
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Excellent experience, good contact and advice. Definitely recommend them. Very helpful and worked hard to sell my house. Very happy...
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Comment on agent fees
Good
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Sep 21,2018
Sep 21,2018
0
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Thanks very much indeed for your help and support during the sale of my flat. The negotiation was skilfully handled and positive for both parties. After the sale, help with getting documents and information was very useful as well as arranging to have unwanted furniture ...
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Comment on agent fees
Reasonable and competitive.
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Aug 24,2018
Aug 24,2018
0
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Jamie and his team have been extremely polite, helpful and understanding in seeing us through an extremely fraught sale. I cannot thank or praise them enough....
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Comment on agent fees
With hindsight could have negotiated a better rate.
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Aug 07,2018
Aug 07,2018
0
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The team at Gascoigne Pees in Epsom were highly effective at getting a quick sale of my property. From the viewings to the sale progression all staff were helpful and good to work with....
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Comment on agent fees
The fees were very good
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Aug 06,2018
Aug 06,2018
0
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Very helpful on the whole but felt pressured at times with the amount of calls I received. Otherwise it was a positive experience....
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Comment on agent fees
Good
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Jul 10,2018
Jul 10,2018
0
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Early on with the sale they identified the complexities and difficulties surrounding the Property and placed the a more senior staff member to ensure the Property was dealt with correctly. The sale was by no means a straightforward sale - the negotiations were long and ...
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Comment on agent fees
reasonable
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Jul 04,2018
Jul 04,2018
0
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The service I received was very professional and friendly. I was kept well informed at all stages of the process....
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Comment on agent fees
Very reasonable.
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Yes
Jun 25,2018
Jun 25,2018
1
people found
this helpful
this helpful
The team was involved in a very difficult sale due to the chain and information required from certain parties involved. The team went beyond expectations to help retrieve this information from management companies that were involved.
Excellent team to be represented by....
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Jun 25,2018
Jun 25,2018
1
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this helpful
Kate was prompt in answering our concerns and ensuring all the paperwork was sorted. It was a very professional and efficient service....
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Jun 23,2018
Jun 23,2018
2
people found
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this helpful
Jamie was helpfull and supportive throughout and chased down problems as they came to light. The solicitors cause a great deal of problems which Jamie was mostly prepared for and though experience or determination dealt with.
We have already recommended Jamie to neighbours and would ...
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Comment on agent fees
Good
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Jun 22,2018
Jun 22,2018
2
people found
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this helpful
Provided prompt and efficient professional service.
The communication was clear at every step of the process.
By using active listening skills every question was fully answered speeding up the process for both parties.
Diana and Jamie demonstrated excellent interpersonal skills throughout....
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Comment on agent fees
Not applicable
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Jamie
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Diana
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Kate
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
No, it is renting related but from other comments it is clearly visible Gascoigne is doing a very poor job regarding sales as well. You understand wrongly, Kerri-Ann "managed" to secure new tenants a few days earlier yet they were ready to rent a month earlier already. She was delaying the process on purpose. I am not going to go into details here since this is what I have been doing for months via emails, phone calls and I achieved nothing then, so I am done now. Also I did not say she was accountable for 5 years of my tenancy, I mentioned her at the end since she stuck in my mind as a deceitful person. I have dealt with many Gascoigne operatives and I can not say even one good word about neither of them. This is my opinion, I have a right to express it and already for a long long time I wanted to share it with other tenants who have no clue (same as I did) what they will be getting into by dealing with Gascoigne Pees in Epsom.
Nothing you say or wish will make this any better. It was a very traumatic experience and If I can help others to avoid it, I am doing it here.
Regards