0% lettings valuation accuracy
99% lettings fee satisfaction
Jan 03,2019
Jan 03,2019
0
people found
this helpful
this helpful
I would like to share my recent experience with Freshwater Management company. Ms Shioban and Mr Jonathan were really great to work with.
I was in need of a parking bay during Christmas vacation but due to most of the staff being on Holiday , the formal ticket could not be issued during Christmas week.Even the council offices were close to issue any street permit. Siobhan understood my case and allowed me to park in the property bay and timely informed the CPZ authorities that the vehicle parking permit will be issued soon but Freshwater is aware of my car being parked in the property.
During the holiday's I still received two parking tickets but Shiobhan took care of those promptly and worked with CPZ office to get those cancelled. Hats off there !
Jonathan on the other hand was very swift to work out a parking permit for me in less than 24 hours . He had very clear communication and prompt paperwork done so that the overall situation is fixed for good .
I am really impressed with the co-ordination , commitment and quality of customer service offered by these two and now have high regards for Freshwater company because of this experience.
I was in need of a parking bay during Christmas vacation but due to most of the staff being on Holiday , the formal ticket could not be issued during Christmas week.Even the council offices were close to issue any street permit. Siobhan understood my case and allowed me to park in the property bay and timely informed the CPZ authorities that the vehicle parking permit will be issued soon but Freshwater is aware of my car being parked in the property.
During the holiday's I still received two parking tickets but Shiobhan took care of those promptly and worked with CPZ office to get those cancelled. Hats off there !
Jonathan on the other hand was very swift to work out a parking permit for me in less than 24 hours . He had very clear communication and prompt paperwork done so that the overall situation is fixed for good .
I am really impressed with the co-ordination , commitment and quality of customer service offered by these two and now have high regards for Freshwater company because of this experience.
Comment on agent fees
Fees is good when such quality of service is provided.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
21st Nov 2024
reviewed by 'Biko Dadzie'
19th Aug 2021
reviewed by 'whatever'
27th Jun 2021
reviewed by 'Jemma Anderson 89'
21st Mar 2019
reviewed by 'Angela'
Opening Hours
Address
Freshwater Property Management
3rd Floor Suffolk House
George Street
Croydon
Greater London
CR0 1PE
020 8662 8870
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 99% | £1,400 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 5 | 0 | 0 | 0 | 0 | 1 | 6 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Nov 21,2024
Nov 21,2024
0
people found
this helpful
this helpful
4 months of constant reminders to change an Intercom. I believe the secretary is used to people calling in with attitude so I was very polite, only to be almost hung up on by default it would seem. I asked about the issue which has taken ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 25,2022
Feb 25,2022
10
people found
this helpful
this helpful
Dont touch this company or any company associated with it. Highdorn, My Deposits, Daejan. Utterly unscrupulous and without any shame at all.
They treated friends of ours who had little English like dirt and only court action got their deposit back. Beware....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 19,2021
Aug 19,2021
7
people found
this helpful
this helpful
extremely rude staff that treat tenants like rubbish. Every single time they come in they ask for our details and our landlord has also given them - but they never use them to contact us prior coming. They may call themselves a property management company, ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 27,2021
Jun 27,2021
10
people found
this helpful
this helpful
Really can’t even describe how terrible this agency is. DO NOT RENT A PROPERTY THEY MANAGE. No matter how nice or how good the price you will regret it. No replies, rude office staff, repairs never done or by terrible cowboy builders/plumbers who ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 21,2019
Mar 21,2019
6
people found
this helpful
this helpful
I would give no stars if I could. The worst company I have to deal with, and that's saying something considering I have to deal with so many different service companies as part of my job.
The over charging for every single thing is horrific, ...
read full review
read full review
Comment on agent fees
Terrible - horrific over-charging and fees
Was this helpful?
Yes
Yes
Jan 03,2019
Jan 03,2019
0
people found
this helpful
this helpful
I would like to share my recent experience with Freshwater Management company. Ms Shioban and Mr Jonathan were really great to work with.
I was in need of a parking bay during Christmas vacation but due to most of the staff being on Holiday , the ...
read full review
read full review
Comment on agent fees
Fees is good when such quality of service is provided.
Was this helpful?
Yes
Yes
Sep 21,2017
Sep 21,2017
10
people found
this helpful
this helpful
Since buying a leasehold flat in a Freshwater block about two years ago I found the service charges to be excessive with unjustified increases of nearly 100% per year. The standard of the services very poor (especially for the level of charges) and the attitude of ...
read full review
read full review
Comment on agent fees
Excessive
Was this helpful?
Yes
Yes
“Rude & extremely unprofessional company. They over charge leaseholders & make up ......”
Apr 21,2017
Apr 21,2017
13
people found
this helpful
this helpful
Rude & extremely unprofessional company. They over charge leaseholders & make up their own prices & jobs.
They quite happily take your money but do nothing to show for it & when a major job needs doing, they rip you off no end.
I have a small 2 bed flat ...
read full review
read full review
Comment on agent fees
Massively over priced
Was this helpful?
Yes
Yes
Jan 22,2016
Jan 22,2016
14
people found
this helpful
this helpful
We bought a flat within a block that is managed by Freshwater a year ago. When we purchased the property we were told the service charge was £200 per quarter but have paid over £300 every quarter and have just received a huge excess service charge invoice ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 29,2014
Apr 29,2014
14
people found
this helpful
this helpful
We have had a ¢â‚¬Ëœhistoric leak' in our shop for a very long time, I have phoned and emailed Freshwater regarding the leak on several occasions with no avail. I would NOT even recommend this company to my worst enemy (if I had one!). The ...
read full review
read full review
What agent could do to change your mind?
Answer emails / phone back after logging a complaint... Terrible serviceAttached Filesnbsp;
Was this helpful?
Yes
Yes
Oct 29,2013
Oct 29,2013
15
people found
this helpful
this helpful
Utterly terrible. Company based purely around turning a profit with total disregard to clients. I would give them a negative score if I could.
Word of advice never believe anything they say to you, and if they tell you something make sure you get it ...
read full review
read full review
Was this helpful?
Yes
Yes
May 13,2013
May 13,2013
11
people found
this helpful
this helpful
Well, I'm glad that's over.
I've sold my flat in Taymount Grange now and will soon never have to deal with Freshwater again. Both in buying, leaseholding and finally in selling, my experience is that they are exceedingly slow, their bills are very very high ...
read full review
read full review
What agent could do to change your mind?
Root and branch reform of your business. Update yourselves to serve your customers and you'll probably make more money...Attached Filesnbsp;
Was this helpful?
Yes
Yes
Dec 18,2010
Dec 18,2010
8
people found
this helpful
this helpful
Freshwater are the kings of bad managers. Don't go anywhere near them....
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
