Y&Y Management Ltd
London, N16
3/5, 83 reviews
49% recommended
100% sales valuation accuracy
100% sales fee satisfaction
69% lettings valuation accuracy
41% lettings fee satisfaction

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“Horrible service and overcharging...”

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Dec 27,2018
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Yaron
By: 'Anna'
Dec 27,2018
5 people found
this helpful
YY have been managing our block since Avon Ground Rents, it's sister company has bought the freehold. There was never any competitive tender process, which should have been a warning sign. The quality of the service has been worse than horrible. Over 18 months, there have been 11 instances of theft from the "secure" underground car park, due to various CCTV and/or door malfunctions. No responsibility over the stolen property was ever taken. The video entry system was recently off for about a month. Upon confrontation, YY team member suggested me "to phone the vendor myself and arrange a visit". Nevermind the fact that I am paying 3.8K annual fee for a 2 bedroom flat. The bills keep increasing every 6 months with new miscellaneous items added and the quality of service is abysmally bad.
Comment on agent fees
I am paying 3.8K for a 2 bedroom flat (70 sq m). There is no gym or similar facilities in the building. That charge doesn't include items such as registering tenants (for which they attempt to charge £100 + VAT) or producing documents for lenders.
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Latest Reviews

View all Reviews 83
6th Nov 2024
reviewed by 'Iggy'
“Daniel Green from Y&Y acted impressively quick and did sort it accurately!!!! Thanks...”
31st Jul 2024
reviewed by 'Elaine'
“Excellent customer service provided by Yaron who went over and above to help...”
17th Jul 2023
reviewed by 'Sajid'
“The worst ever company to manage a block, wish they were never sent to Vizion to manage it...”
20th Jun 2023
reviewed by 'Lexi'
“Daniel who currently manages our property is very good. SUPER quick in responding, which is very reassuring. Sometimes as a ......”
1st Jun 2023
reviewed by 'Simon'
“DO NOT USE THIS COMPANY!!!! I am a professional property investor and I have never experienced such awful service from ......”
12th May 2023
reviewed by 'Andrew Williamson'
“I would hate to be in a property managed by this company. I feel sorry for anyone who has the ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Y&Y Management Ltd
2 Timberwharf Road
London
Greater London
N16 6DB
0208 211 1550

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £120,000 £480,000
Lettings 69% 41% £450 £1,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
13 11 2 11 0 0 0 0 26 20
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Daniel Green from Y&Y acted impressively quic......”

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Nov 06,2024
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Daniel
By: 'Iggy'
Nov 06,2024
0 people found
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Daniel Green from Y&Y acted impressively quick and did sort it accurately!!!! Thanks...
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“Excellent customer service provided by Yaron ......”

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Jul 31,2024
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Yaron
By: 'Elaine'
Jul 31,2024
0 people found
this helpful
Excellent customer service provided by Yaron who went over and above to help...
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“The worst ever company to manage a block, wis......”

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Jul 17,2023
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By: 'Sajid'
Jul 17,2023
1 people found
this helpful
The worst ever company to manage a block, wish they were never sent to Vizion to manage it...
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“Daniel super responsive...”

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Jun 20,2023
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Daniel
By: 'Lexi'
Jun 20,2023
1 people found
this helpful
Daniel who currently manages our property is very good. SUPER quick in responding, which is very reassuring. Sometimes as a whole with Y and Y it’s not always transparent why prices might have increased but also to be fair I haven’t asked explicitly....
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“DO NOT USE THIS COMPANY!!!!...”

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Jun 01,2023
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By: 'Simon'
Jun 01,2023
1 people found
this helpful
DO NOT USE THIS COMPANY!!!! I am a professional property investor and I have never experienced such awful service from a managing agent EVER!!! The people employed at Y&Y are more than useless and have no business working in property management. Y&Y get ...
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“Beyond Awful...”

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May 12,2023
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Joe
By: 'Andrew Williamson'
May 12,2023
3 people found
this helpful
I would hate to be in a property managed by this company. I feel sorry for anyone who has the misfortune to have them as their management. The problem seems to lie in their leadership. This is the lowest rating I have ever given in ...
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“A massive thank you to Shane Brown...”

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Mar 09,2023
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Shane
By: 'Deborah Morris Rowden'
Mar 09,2023
0 people found
this helpful
A massive thank you to Shane Brown, concierge at Vizion in Milton Keynes. Always cheerful, always responsive and professional. He provides a fab service, consistent – answers emails and calls quickly, and follows up. Much appreciated....
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“Y&Y are my management company, they have been......”

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Nov 04,2022
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Meir
By: 'Wendi Valentine'
Nov 04,2022
0 people found
this helpful
Y&Y are my management company, they have been very helpful, supportive, understanding and very prompt when I have asked questions or needed any information from them....
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“Meir has been a pleasure to deal with. He's a......”

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Oct 31,2022
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Meir
By: 'Jo'
Oct 31,2022
0 people found
this helpful
Meir has been a pleasure to deal with. He's also really responsive. He gets back quickly on issues and make things happen. He's a total professional and once he's alerted to something needing doing, you know he's going come up with an effective solution....
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“I would go 0-star if that was an option. I wo......”

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Oct 28,2022
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By: 'Kristian Keller'
Oct 28,2022
1 people found
this helpful
I would go 0-star if that was an option. I worked for this company, as a Concierge, and they are abusive to their staff. (If anyone wants to dispute, I can sign a sworn statement in front of notary.) They don't care about satisfying their ...
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“Y&Y is the biggest SCAM on the planet. AVOID ......”

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Aug 25,2022
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Yaron
By: 'Andy J'
Aug 25,2022
7 people found
this helpful
Y&Y is the biggest SCAM on the planet. AVOID AVOID AVOID. It is shocking that Y&Y is legally allowed to operate in the UK. These people are extremelly manipulative, greedy and they destroy the financial wellbeing of leaseholders and tenants, especially Yaron Hazan. ...
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“Quick Response...”

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Jul 11,2022
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Aaron
By: 'As'
Jul 11,2022
0 people found
this helpful
When ever i send emails I always get a quick response from the Property Manager Aaron who manages our estate....
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By: nothing169
Aug 19, 2022
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Our service charges doubled within a couple of years of Y&Y took on the management of the building. I can't say with certainty whether this was their fault but it's worth mentioning. It's now equivalent to two months rent. Then on top of that charges appear from years ago from time to time. £500 was just invoiced recently on the basis that it was some kind of underpayment from 2018. When I have dealt with there staff directly I have found them to be extremely aggressive bordering on rude. ...

“Disgraceful and highly lazy company...”

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Jul 09,2022
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Aaron
By: 'Oddhie'
Jul 09,2022
2 people found
this helpful
Disgraceful and highly lazy company who can't seem to get anything fixed. They take forever to respond, which usually requires chasing multiple times....
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“Having owned an apartment at Ability Place for several years, ......”

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Jun 22,2022
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Yaron
By: 'L'
Jun 22,2022
0 people found
this helpful
Having owned an apartment at Ability Place for several years, I am impressed by the efficiency and professionalism of Yaron, the designated Y & Y property manager for our building. He is always happy to help, and responds promptly to any queries, or issues raised. The ...
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“Top notch service but do need chasing on occa......”

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Mar 09,2022
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By: 'Mark'
Mar 09,2022
0 people found
this helpful
Top notch service but do need chasing on occasion respond quickly and very professionally when needed. So a good solid 9.5/10...
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“I can highly recommend Y&Y Management. Over t......”

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Feb 10,2022
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Yaron
By: 'Claire Davies'
Feb 10,2022
0 people found
this helpful
I can highly recommend Y&Y Management. Over the last 3 years I have worked closely with the team, always at hand and outstanding customer care...
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“Great service and very responsive. Has helped......”

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Feb 01,2022
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Brendan
By: 'Rajan'
Feb 01,2022
0 people found
this helpful
Great service and very responsive. Has helped out sort multiple issues and kept us updated on what is happening. Very professional and happy with the service....
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“Great team at The Vizion!...”

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Jan 25,2022
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stuart
By: 'Claire P'
Jan 25,2022
0 people found
this helpful
The team at The Vizion are great to deal with. They are all always so friendly and happy to help. I mainly see Shane and Zigi on the concierge desk who are always smiling, and often see Stuart who leads the team brilliantly. Baden is ...
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“Always prompt response and helpful.The turn ......”

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Dec 22,2021
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Meir
By: 'P Mothey'
Dec 22,2021
0 people found
this helpful
Always prompt response and helpful. The turn around time of any queries are less than 24hours which shows customer oriented service....
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“I am selling my flat & I asked for help from ......”

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Oct 05,2021
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Brendan
By: 'Irene Goodfellow'
Oct 05,2021
0 people found
this helpful
I am selling my flat & I asked for help from Brendan Stern, the Managing Agent, regarding some queries which the buyer's solicitor had. Brendan was quick to respond to the questions, and provided documentary evidence where required. He was most helpful which I really appreciated ...
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“Dealing with Meir has been a pleasure. He und......”

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Aug 11,2021
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Meir
By: 'Aaron'
Aug 11,2021
0 people found
this helpful
Dealing with Meir has been a pleasure. He understands what we need and is accommodating, I have found other agents pushy and not understanding my needs but Meir was different. Top class service!!...
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“Brendan is quick to respond to enquiries, hel......”

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Aug 02,2021
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Brendan
By: 'AB'
Aug 02,2021
0 people found
this helpful
Brendan is quick to respond to enquiries, helpful and polite. It is good to know the management of our building is in safe hands....
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“Thank you Brendan!...”

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Jul 30,2021
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Brendan
By: 'Tamara'
Jul 30,2021
0 people found
this helpful
Have been working with Brendan for several months now and have always received a prompt and friendly response. He is always understanding and lenient should there be any issues with leaseholders or their tenants. Thank you Brendan!...
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“Dealing with cladding enquiries for Banks/len......”

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Jul 30,2021
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Brendan
By: 'SGP'
Jul 30,2021
0 people found
this helpful
Dealing with cladding enquiries for Banks/lenders etc these days is a total nightmare - Brendan responded quickly and helpfully with the copies of the information I needed to sort out my new mortgage. Thanks Brendan !...
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“Prompt & Professional Service...”

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Jul 28,2021
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Brendan
By: 'David Nunn'
Jul 28,2021
0 people found
this helpful
We have been working with Brendan Stern of Y&Y Management for some years now and he has always been prompt and professional in his responses to enquiries. He has recently gone above and beyond to help us regarding a leak into our property from ...
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“Overall a good experience with the management......”

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Jul 15,2021
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Aaron
By: 'Mansoor'
Jul 15,2021
0 people found
this helpful
Overall a good experience with the management company - the get the job done. Good experience with Aaron Bloom - very responsive and eagar to help....
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“Really efficient and super fast responses to ......”

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Jun 28,2021
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Brendan
By: 'Nicola'
Jun 28,2021
0 people found
this helpful
Really efficient and super fast responses to make sure the job is done. I needed help with EW1S certificate for my staircasing mortgage, which has not been an easy process with the bank. I'm grateful they were on it, to help things move as ...
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“Yaron Hazan...”

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Jun 21,2021
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Yaron
By: 'Pamela Kleinot'
Jun 21,2021
0 people found
this helpful
When selling a property the admin can be rather frustrating so I was grateful for Yaron Hazan's assistance throughout the process. Yaron has always been helpful, responsive and efficient. Thank you for everything....
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“Extremely satisfied with Y&Y. They have kept ......”

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Jun 08,2021
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Meir
By: 'Khalid Aljassim'
Jun 08,2021
1 people found
this helpful
Extremely satisfied with Y&Y. They have kept me well informed with details and proper communication. I wish them continued success...
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“The YY team could not have been more helpful...”

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May 13,2021
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By: 'John'
May 13,2021
0 people found
this helpful
The YY team could not have been more sympathetic and helpful when I approached the, about changing my parking space. The one allocated to me is about as far as it is possible to be from the lifts and, with my sciatica, I was finding ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Y&Y Management Ltd, London N16 6DB



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