25% sales valuation accuracy
50% sales fee satisfaction
0% lettings valuation accuracy
50% lettings fee satisfaction
Dec 24,2018
Dec 24,2018
0
people found
this helpful
this helpful
I have requested that my name be removed from a tenancy at Porchester where I am no longer resident but this has been refused. You initially agreed to this but when I asked to have my deposit returned you then said this couldn't be done. I have therefore asked for a key to the property as I am listed as joint tenant. This has been refused too. If I am to remain as joint tenant I have a right to protect my status by having access to the property. You therefore have no grounds to refuse me. Your refusal Èo act on my requests or to engage with me leaves feeling frustrated and trapped and in my view is very poor customer service.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
24th Dec 2018
reviewed by 'V'
13th Feb 2018
reviewed by 'Michael'
26th Apr 2017
reviewed by 'Ishan'
Opening Hours
Address
Strutt & Parker
40 Chobham Road
Sunningdale,Ascot
Buckinghamshire
SL5 0DX
01344 623411
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 25% | 50% | £0 | £0 |
| Lettings | 0% | 50% | £1,475 | £1,475 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 2 | 0 | 0 | 1 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Dec 24,2018
Dec 24,2018
0
people found
this helpful
this helpful
I have requested that my name be removed from a tenancy at Porchester where I am no longer resident but this has been refused. You initially agreed to this but when I asked to have my deposit returned you then said this couldn't be done. ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 08,2018
Nov 08,2018
0
people found
this helpful
this helpful
Awful experience with Strutt and Parker Ascot. Unprofessional, unethical and rude. The manager who was written to was so quick to defend her staff that she forgot to get her story straight with the lies told by her team the day before! Extremely disappointed and ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 13,2018
Feb 13,2018
0
people found
this helpful
this helpful
We have just bought a house through the Windlesham branch and couldn't be happier with the work the girls put in. A process that can take months & be highly stressful was made all the easier due to the girls working so hard. We're in our ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 14, 2018
View all comments
(2)
Dear Charlotte and Michael
A big thank you for taking the time to write a lovely review. We are so pleased you are happy in your new home. ...
Apr 26,2017
Apr 26,2017
3
people found
this helpful
this helpful
i am disgusted at the behavior of this estate agent throughout the checking out period - in particular Phillipa Ives. we were lucky to have the landlady present who was a wonderful and considerate person.
it felt like a personal attack and that she NEEDED ...
read full review
read full review
Comment on agent fees
to think we paid to be treated like this is sickening. i will tell anyone who wants to listen never use this branch and in particular not Phillipa Ives. if you are unlucky enough to be allocated her DEMAND a switch as i pray the rest of the staff have more respect for people.
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
