0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Sep 17,2012
Sep 17,2012
4
people found
this helpful
this helpful
Locks were changed by their contractors who didn't pass on a spare key as a management set. No procedure for them to monitor this so were unaware they didn't have a full set of keys.
The staff were incompetent and rude. The only thing they seemed to be good at was avoiding taking responsibility for their failings. I visited their office after calling them resulted in no action. I asked direct questions of Julia which she made out to be rude as she had no answer for her inaction other than say that she'd called the tenant to arrange an inspection. Time was short as I'd arrived from Canada following my mother's death.
They even managed to upset the tenant too.
I complained about their 'manager' Julia RIley and asked for a meeting with a more senior manager. Finally he responded and was told that I had been rude to Julia and would not grant me a meeting but offered to terminate their agreement with no notice period.
I was more than glad to accept termination and put our rental property in the hands of a more competent agent.
I would not recommend these to anyone. My brother arranged the rental and picked these as they were the cheapest. It isn't worth it pay a bit more and get a decent agent.
We did research on other agents for a separate property and heard so many good reports about Jennings & Barrett we used them instead.
We are moving our business to Jennings & Barrett as we have no issues with them at all.
The staff were incompetent and rude. The only thing they seemed to be good at was avoiding taking responsibility for their failings. I visited their office after calling them resulted in no action. I asked direct questions of Julia which she made out to be rude as she had no answer for her inaction other than say that she'd called the tenant to arrange an inspection. Time was short as I'd arrived from Canada following my mother's death.
They even managed to upset the tenant too.
I complained about their 'manager' Julia RIley and asked for a meeting with a more senior manager. Finally he responded and was told that I had been rude to Julia and would not grant me a meeting but offered to terminate their agreement with no notice period.
I was more than glad to accept termination and put our rental property in the hands of a more competent agent.
I would not recommend these to anyone. My brother arranged the rental and picked these as they were the cheapest. It isn't worth it pay a bit more and get a decent agent.
We did research on other agents for a separate property and heard so many good reports about Jennings & Barrett we used them instead.
We are moving our business to Jennings & Barrett as we have no issues with them at all.
What agent could do to change your mind?
They could have done their job with less incompetence, more willingness to sort out the issue and a more helpful approach. Julia Riley in particular was awful. When I entered their office, instead of a warm welcome and a cheery disposition she adopted the pose of a rabbit in headlights. She appeared caught out by a customer actually asking her what she had done, other than sit at her desk and make ineffective phone calls.Attached Filesnbsp;
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Latest Reviews
6th Oct 2016
reviewed by 'DisappointedNeg'
12th Apr 2016
reviewed by 'Kaya'
27th Dec 2013
reviewed by 'Mat'
17th Sep 2012
reviewed by 'Malcolm'
Opening Hours
Address
Robinson Michael & Jackson
146 High Street
Welling,Dartford
Greater London
DA16 1TN
020 8303 5213
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Oct 06,2016
Oct 06,2016
1
people found
this helpful
this helpful
I completely regret not looking at these reviews before embarking on a career path with this company.
The overall experience was absolutely disgusting, my first 3 weeks in to the company were solely sitting and reading contracts with no guidance or training.
They weren't kidding when ...
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Comment on agent fees
Not worth the price quoted
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Apr 12,2016
Apr 12,2016
3
people found
this helpful
this helpful
The worst expierience ever ! We made an offer and it was accepted but during the weekend they let someone else to buy it. It looks that they didn't want to sell the house to us because we choose different agent to sell our current property. ...
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Dec 27,2013
Dec 27,2013
4
people found
this helpful
this helpful
For me service is the most important offering from an estate agent. Prices vary we know but in this stressful time what one really needs is assistance. It would appear Robinson Jackson Welling provide excellent assistance if your selling through them, however, if you are ...
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What agent could do to change your mind?
Be of a service to both the Vendor and the buyer not just the party they were receiving payment from.Attached Filesnbsp;
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Yes
Sep 17,2012
Sep 17,2012
4
people found
this helpful
this helpful
Locks were changed by their contractors who didn't pass on a spare key as a management set. No procedure for them to monitor this so were unaware they didn't have a full set of keys.
The staff were incompetent and rude. The only thing they ...
read full review
read full review
What agent could do to change your mind?
They could have done their job with less incompetence, more willingness to sort out the issue and a more helpful approach. Julia Riley in particular was awful. When I entered their office, instead of a warm welcome and a cheery disposition she adopted the pose of a rabbit in headlights. She appeared caught out by a customer actually asking her what she had done, other than sit at her desk and make ineffective phone calls.Attached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
