0% lettings valuation accuracy
0% lettings fee satisfaction
Dec 19,2018
Dec 19,2018
3
people found
this helpful
this helpful
Awful service received... I was their tenant and they left me at the rental property without hot water for over two months. After around nine weeks of having no hot water as the hot water had broken, and having patiently waited for repairs to be made... I was forced to pay someone to fix the issue. Once I had paid for replacement parts and labour for the issue to be fixed, I was evicted by the letting agent & landlord. I always paid my rent and always paid my rent on time.
I also endured two years at the property without any curtains or blinds for privacy at the windows, despite having mentioned on several occasions. The maintainence company consistently failed to manager and maintain the communal areas. A Lettings agents should remain unbiased and work to serve both the landlord and their tenant, yet this Lettings agent seemingly only want to serve then landlord for their own personal financial gain whilst treating the tenant in a disgraceful and disrespectful way. They ought to be ashamed of themselves. Ria Lawrence the branch manager threatened my guarantor over the phone and Michelle Hobbs the branch property manager is completely incompetent, not knowing how to successfully manage a property and the issues that may inevitably arise on occasion.
You're meant to receive a fair level of service within life, especially when you're paying for someone's services... I was ripped off and evicted for no reason, having then lost all my new furniture and possessions as I couldn't afford to put them into a storage facility. The irony being that I always paid my rent and always paid my rent on time... they ought to be ashamed of themselves.
I also endured two years at the property without any curtains or blinds for privacy at the windows, despite having mentioned on several occasions. The maintainence company consistently failed to manager and maintain the communal areas. A Lettings agents should remain unbiased and work to serve both the landlord and their tenant, yet this Lettings agent seemingly only want to serve then landlord for their own personal financial gain whilst treating the tenant in a disgraceful and disrespectful way. They ought to be ashamed of themselves. Ria Lawrence the branch manager threatened my guarantor over the phone and Michelle Hobbs the branch property manager is completely incompetent, not knowing how to successfully manage a property and the issues that may inevitably arise on occasion.
You're meant to receive a fair level of service within life, especially when you're paying for someone's services... I was ripped off and evicted for no reason, having then lost all my new furniture and possessions as I couldn't afford to put them into a storage facility. The irony being that I always paid my rent and always paid my rent on time... they ought to be ashamed of themselves.
Comment on agent fees
Letting agents fees too high, plus their monthly commission taken from my rent amount... just makes the price of rent unaffordable.
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Latest Reviews
19th Dec 2018
reviewed by 'Mr'
Opening Hours
Address
The Personal Agent
157 High Street
Epsom
Surrey
KT19 8EW
01372 726 666
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- KT4
- WORCESTER PARK
- KT9
- CHESSINGTON
- KT17
- EPSOM
- KT18
- KT19
- KT20
- KT21
- KT22
- SM2
- SM7
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
Dec 19,2018
Dec 19,2018
3
people found
this helpful
this helpful
Awful service received... I was their tenant and they left me at the rental property without hot water for over two months. After around nine weeks of having no hot water as the hot water had broken, and having patiently waited for repairs to be ...
read full review
read full review
Comment on agent fees
Letting agents fees too high, plus their monthly commission taken from my rent amount... just makes the price of rent unaffordable.
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 1:42 PM 05/11/2019 by Ria Lawrence
