100% lettings valuation accuracy
99% lettings fee satisfaction
Sep 17,2012
Sep 17,2012
4
people found
this helpful
this helpful
Initially I was happy with Baselets in helping us locate a property however when it came time to close out the process (end the lease), we found Baselets to be very difficult. They did not seem to know what they were doing. I simply asked if I needed to give notice to just baselets or the landlord and was told to go through the landlord. Later on, we called to get the landlord's e-mail address and Baselets told us to go through them to terminate the lease. They also wouldn't give us our landlord's contact info over the phone and told us to send an e-mail requesting this info. Really??? They aren't consistent and don't seem to know what they are doing. I am happy knowing that this will be the last time we have to deal with Baselets.
What agent could do to change your mind?
Not made the closing out process so difficult. They gave us different stories and made it difficult to contact the landlord.Attached Filesnbsp;
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Latest Reviews
19th Sep 2024
reviewed by 'Garsham Robertson'
4th Sep 2015
reviewed by 'Scheppe'
26th Feb 2015
reviewed by 'annak'
12th May 2014
reviewed by 'UnionJack2011'
3rd Mar 2014
reviewed by 'honhgd'
24th Jan 2014
reviewed by 'Military'
Opening Hours
Address
baseLETS
5 Shopping Centre Earls Field
Lakenheath
Suffolk
IP27 9RX
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 99% | £1,150 | £2,600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 3 | 4 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Sep 19,2024
Sep 19,2024
0
people found
this helpful
this helpful
Been a landlord with them for almost 3 years, overall feeling?.... very underwhelmed.
The staff who are out doing the job are very pleasant and easy to deal with but it seems there is a disconnect with management, who hide behind processes.
My tenant left my ...
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Sep 04,2015
Sep 04,2015
2
people found
this helpful
this helpful
Horrible experience first off when the fridge broke that came with the property and we requested it be fixed or replaced due to the fact I was pregnant and was afraid of consuming spoiled food baseless took it upon themselves to let the landlords know ...
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Feb 26,2015
Feb 26,2015
0
people found
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They have a new manager who is very good responsive and really understands. The old one was terrible. Cher responds qickly and the old baselets is no more. Pleasure to have as an agent...
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May 12,2014
May 12,2014
2
people found
this helpful
this helpful
This agency is not the best one in the area. Throughout my tenancy I asked for repairs (oven which was looked at twice, but never fixed, big burn marks from previous tenant), did not know what the air filters were until I came close to ...
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Mar 03,2014
Mar 03,2014
0
people found
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I arrived at rafl last month and ccontacted baselets. I was looking for a home that woild accept pets. The agent melissa showed me some nice homes and knew a lot sbout the area the proceedures and explained all proceesses. Im now in my home ...
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Jan 24,2014
Jan 24,2014
3
people found
this helpful
this helpful
These agents seem to be swindlers they try to get as much money from military as possible they try to work the dps system to their advantage, and help you rarely throughout your tenancy, then they harass you with quarterly inspections the worst of it ...
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What agent could do to change your mind?
so trying to prolong or keep good tenants deposits or prolonging there dps returnAttached Filesnbsp;
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Oct 31,2012
Oct 31,2012
3
people found
this helpful
this helpful
Horrible service. Every time I contacted them about a problem they took forever to respond. Had a problem with my shower, took them 3 weeks to even look at it. They never respond back in a timely fashion except if they're having problems with your direct ...
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Sep 17,2012
Sep 17,2012
4
people found
this helpful
this helpful
Initially I was happy with Baselets in helping us locate a property however when it came time to close out the process (end the lease), we found Baselets to be very difficult. They did not seem to know what they were doing. I simply asked ...
read full review
read full review
What agent could do to change your mind?
Not made the closing out process so difficult. They gave us different stories and made it difficult to contact the landlord.Attached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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