79% sales valuation accuracy
77% sales fee satisfaction
56% lettings valuation accuracy
88% lettings fee satisfaction
Dec 10,2018
Dec 10,2018
6
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So after a random google search on Satnam 2 years after graduation I was shocked to see how many 5 star reviews he has received and can only presume these are from older working individuals working in Canary Wharf and whom he respects/ probably intimidated by. Anyways- lemme start by telling you this man has NO respect for students and will literally manipulate/ exploit you in anyway- think mr crab from spongebob- I think he just sees dollar signs when students call up as we are often 1) far from home- so vulnerable, 2) never gone through this leasing shit before and 3) trying to balance uni work with a job whilst still enjoying belushies and an occasional mad one in central. Anyways let me not progress. PLEASE TRUST ME AND THE OTHER REVIEWS WHEN WE SAY THIS MAN AINT * WORTH YOUR STUDENT LOAN MONEY THATS CURRENTLY EARNING 6% INTEREST! People don't have time to leave reviews like this unless we're really passionate about something- and we are clearly passionate about other fellow students (as this seems to be his main target audience for shitty customer service) not being ripped off. Likewise to previous reviews he&' just rude on the phone, massively pressures you with false accusations about "this is the last 4/5 bed house" I have half of Greenwich, goldsmith and kings student database looking at this one house- so act fast &this one sold really fast last year etc etc- you get the gist! NAH FAM!- honestly, looking back so many alarm bells were ringing. But like a naive lass * we chose to ignore them as it was more convenient and we were stressed at the prospect of being homeless come June, or having to live in zone 6! So we entered something much worse than a relationship*- we entered a legally binding contract for a property through Satnam! The whole signing of contracts and guarantors was stress AF, I myself was in America for the summer so explained I can't sign my contract until September when I'm physically back in the country- this was all agreed on before I left in June but come early September (and after 2/4 of us had moved in we were SENT A TEXT MESSAGE telling us we had to vacate the property as all contracts weren't signed! Pls imagine the stress 4,000 miles away when you can't do Shit to help the situation. Anyways after my mother (bless her no bull taking; soul) sorted the situation for me the waters started to settle. But still- who sends a text saying pack yo bags? Fast forward to February - everything is going swell, but then you get graced with Satnam once again as he starts showing prospective tenants around your house- bare in mind you want to be in for these as all your personal shit is in there and not saying Satnam would ever, but other people may swipe whilst looking around! So this goes on for MONTHS and trust there are so many and it just starts so so early! I know other agencies don't allow people to start house viewings until May as an act of respect for currently tennants! Finally upon moving on I'm just gonna abbreviate and say one big **NOPE to the whole thing because it was god awful getting our deposit back, and disputes were going through Satnam and he was just arrogant about the whole thing and literally laughed at us down the phone- threatened us that we'd get none of it back if we didn't 'drop it' etc etc.
To conclude, (like any good essay) fellow students alike, I promise there are so many other letting agencies around the greenwich area that are SOOOO much better! Don't be manipulated by this one man to rush into such a big commitment! It's not worth the stress/ aggravation that will follow
And Satnam- if you respond to this saying 'you should email us directly' WHAT **IS THE POINT IN LEAVING A REVIEW IF NOT TO HIGHLIGHT THESE POINTS TO OTHER PEOPLE! I didn't see you say to one 5 star review - please email us directly, so please be respectful and allow for all voices to be heard!
To conclude, (like any good essay) fellow students alike, I promise there are so many other letting agencies around the greenwich area that are SOOOO much better! Don't be manipulated by this one man to rush into such a big commitment! It's not worth the stress/ aggravation that will follow
And Satnam- if you respond to this saying 'you should email us directly' WHAT **IS THE POINT IN LEAVING A REVIEW IF NOT TO HIGHLIGHT THESE POINTS TO OTHER PEOPLE! I didn't see you say to one 5 star review - please email us directly, so please be respectful and allow for all voices to be heard!
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Dec 17, 2018
In response to your review if this is a genuine review please email [email protected] alternatively please respond back on all agents regarding what property this was regarding and your name. Please note all tenants and guarantors are emailed the full letting procedure before any holding deposits are paid
Dec 13, 2018
Hi, we were actually coming on here to write our own review from this past year but your's seemed to perfectly summarise it- so to all students... dito ^^ Regards, another house who was * over by Satnam
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Latest Reviews
17th Oct 2024
reviewed by 'Elly'
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21st Apr 2024
reviewed by 'Kira winters'
20th Apr 2024
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10th Apr 2024
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21st Mar 2024
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Opening Hours
Address
Reiss-Samuels
12 Tiller Road
Canary Wharf,London
Greater London
E14 8PX
020 3189 2621
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 79% | 77% | £0 | £0 |
| Lettings | 56% | 88% | £495 | £4,550 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 16 | 2 | 135 | 15 | 0 | 0 | 2 | 0 | 4 | 12 |
Areas covered
- E14
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Oct 17,2024
Oct 17,2024
0
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Great service from the start. I contacted the letting agent via zoopla and they answered and booked me in the same day for a viewing
Staying in air bnb is convenient however nothing beats having my own place I can call home for the next ...
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Sep 06,2024
Sep 06,2024
0
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Satnam Gill is a fine example of how an agent should be.
Second year my daughter rented a property in docklands through reiss Samuel's
A pleasure to deal with throughout the process, very personable, appreciates all his prospective clients and their current circumstances and goes ...
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Apr 21,2024
Apr 21,2024
0
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Excellent service from sending a email via the site rightmove up to the date the contract tenancy agreement was signed
No pushing, left alone to choose which place we wanted
Once chosen they met all of our needs, would recommend, 100% better service then any other ...
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Apr 20,2024
Apr 20,2024
0
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I have recently been dealing with a guy called Sat. He has been so unbelievably helpful, professional, knowledgeable, attentive and just overall excellent! Moving Flat is so stressful and Sat really has taken that stress away.
He’s very quick to respond to my emails ...
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Apr 10,2024
Apr 10,2024
0
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successfully renewed the tenancy for my daughter for another 12 months. As a guarantee/guarantor on the lease it worked out well apart for the request we put across pushing for a 9 month tenancy.
Professional estate agent and landlord combined...
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Mar 21,2024
Mar 21,2024
0
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As someone who has moved from place to place and encountered terrible service from multiple agencies. Reiss Samuels offer a high level of service with management of my property. A particular mention to Satnam Gill who goes above and beyond with his service. I would ...
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Mar 17,2024
Mar 17,2024
4
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My dealings with Reiss Samuels, Satnam Gill in particular, came about when my child was looking for accommodation for the next academic year with a group of University friends, and the place they found was being managed by this company. I was a little taken ...
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Mar 17, 2024
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(1)
Gillian Peachment I trust you are well, its amazing how the two parents who failed to read the criteria even though on two occasions in writing before the reference process started are the ones writing negative comments online.
You should not be providing false or misleading information.
Reiss-Samuels do no manage the property as stated on the holding deposit contract clearly you failed to read that as well and the criteria for a guarantor prior to the holding deposit being paid and the h ...
Oct 24,2023
Oct 24,2023
0
people found
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Professional and helpful was my experience with this company, I have checked out of my house and decided to return to students halls in SE10 due to unforseen circumstances with another tenant
Satnam appreciate your efforts in looking for a studio apartment unfortunately the ones ...
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Oct 27, 2023
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Will, i trust you are well i did try and get hold of you on several occasions to discuss the acceptance of your offer with the studio in question but was unable to get hold of you
All the best with your new accommodation and we are a phone call away should you require any further assistance in the future ...
Oct 12,2023
Oct 12,2023
0
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this helpful
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HAPPY CUSTOMER KINGS COLLEGE STUDENT
We have entered into into our final year at kings college London and have moved from canary wharf rented through the real estate agent reiss samuels.
A special shout out to Satnam at Real estate agency Reiss samuels he assisted ...
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Oct 12, 2023
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Good Morning Nicole,
I trust this reply finds you well, thank you for your comments left on allagents this morning and have a great day today ...
Oct 01,2023
Oct 01,2023
0
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Cannot fault the service by Satnam and his colleague.
Satnam showed me around the property and answered all the questions I had, he does like to talk LOL take it as compliment Mr Gill
The properties are finished to an exceptional standard and the process ...
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Oct 02, 2023
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Mr Jenkins
I hope all is well, thank you for your comments and we hope you contact us again in the future
Have a pleasant day ...
Sep 30,2023
Sep 30,2023
5
people found
this helpful
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can't believe how reiss-samuels is still running with so many bad reviews out there!!! my friends and i stayed at ambassador square and it was a total nightmare. seriously!
the pics online were so deceiving! the actual place was a mess, broken stuff everywhere, and ...
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Oct 04, 2023
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This person is a Troll,
Taking into account a reward was put on the table for supplying the information below this person has failed to do so, after a SCATHING ATTACK on us why would this person not want to confirm the information below and be rewarded handsomely in the process???
1. CONFIRM YOUR FULL NAME
2. WHICH PROPERTY YOU RENTED
3. SHOWING PROOF REISS-SAMUELS MANAGE THE PROPERTY AND DEAL WITH REPAIRS
Nothing to do with image this industry is regulated with governing bodies invo ...
Sep 30,2023
Sep 30,2023
4
people found
this helpful
this helpful
I recently had an unfortunate experience with RS, particularly with Satnam Gill. Despite their seemingly positive ratings, I found their service lacking in professionalism and attention to detail. The tenancy agreement they provided had incorrect documents, and despite bringing it to their attention, they failed ...
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Sep 30, 2023
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Anna,
Your review is false this has not happened i do not recall where someone has dropped out due a tenancy agreement being incorrect. Reiss-Samuels do not prepare the assured shorthold tenancy agreements and you would no that if you were going to rent through us.
PROVE US WRONG AND THIS COMMET WILL BE DELETED
Do tell us who you are even on this website or contact us directly on [email protected] ...
Sep 30,2023
Sep 30,2023
0
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I have lived in this property in Manchester Road for 2 years now my landlord Mr. Hetal Patel is very nice and so is the estate agent Reiss Samuels. We are going to move out soon as we have graduated. Many thanks again for all your ...
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Sep 30, 2023
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Congratulations on your graduation excellent news, i wish you all the best with your future plans and i am glad to hear you has a good experience with your landlord and us
All the best ...
Sep 30,2023
Sep 30,2023
0
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Happy Student tenant
Overall me and my house mates rented a nice flat from Reiss-Samuels on the isle of dogs, we had no choice to live here we could not find no places close to our work and university in London City university
Satnam you ...
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Sep 30, 2023
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Hi Ankita, thank you for your comments wish you well settling into your flat. Have a nice weekend ...
Sep 20,2023
Sep 20,2023
0
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Third year in a row I am acting as a financial guarantor for my son with Reiss-Samuels and the same property owner Mr Rakesh Patel. 1st year 6 bedroomed house 2nd year 5 bedroomed house and 3rd year 1 bedroomed flat
Some years ago my first conversation with ...
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Sep 21, 2023
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Hello Olivia,
I trust you are well thank you for comments, yes 3rd time round and i totally agree the landlord is very well organized.
Regarding the reference process as its a different property although owned by the same person we have to start the reference process for the guarantors again as previously explained if Toby renewed in one of the properties then guarantors would not need to be referenced checked. ...
Sep 15,2023
Sep 15,2023
6
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this helpful
this helpful
I deeply regret not heeding the numerous negative reviews on Reiss-Samuels before getting involved with them. My landlord was Rakesh Patel, the same individual spotlighted in a concerning article on Morning Star (https://morningstaronline.co.uk/article/b/east-london-property-tycoon-accused-of-exploiting-tenants-by-stealing-their-deposits). The experience was nothing short of ...
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Sep 21, 2023
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no call, no email received by the fake name reviewer Jehab please do contact us so we can assist you further date of this reply 21st September 2023 ...
Sep 15,2023
Sep 15,2023
0
people found
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Very happy with my new apartment i am a international student from Bologna and found renting a apartment in London hard as i can not afford to pay the years rent upfront
Satnam very much thank you so much for your help this week...
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Sep 16, 2023
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Good morning Rabbi,
Do get in touch if you need any further assistance and thank you for your comment. Say Hello to your family from us. ...
Sep 06,2023
Sep 06,2023
0
people found
this helpful
this helpful
Excellent experience from start to finish they have a nice selection of different apartments in Canary Wharf.
Satnam showed me around 6 apartments in the Isle of Dogs one bedrooms and studios eventually choosing west ferry road Helion court....
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Aug 31,2023
Aug 31,2023
2
people found
this helpful
this helpful
DO NOT RENT WITH REISS SAMUELS- THEY LEFT US HOMELESS IN ORDER TO MAKE MORE MONEY. The managing director was possibly the best example of abhorrent customer service. He is the most unprofessional individual I have ever encountered, and I cannot fathom any of these ...
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Sep 01, 2023
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Tegan
Firstly the landlord gave three extensions for the guarantor/guarantors to complete the reference process which included filling in application forms and providing documentation. All confirmed in writing. The prospective tenants were well organised no issues there.
On the 3rd March i convinced the landlord to give your guarantor additional time for his paperwork to come through which he agreed to do. This is all confirmed in writing
On the 2nd June Email sent to everyone co ...
Mar 09,2023
Mar 09,2023
1
people found
this helpful
this helpful
5 star review for Sat was exceptionally helpful throughout the process of tenancy renewal.
He was thorough and ensured that everything was dealt with between the landlord and myself quickly and clearly. As I had not expected the positive outcome that came to fruition, getting his ...
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Mar 13, 2023
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Hi Pat, i trust you and Sam are well and glad your staying for another 12 months in the property ...
Oct 29,2022
Oct 29,2022
0
people found
this helpful
this helpful
Hi there,
I had a great experience the letting agent and special thanks to Sat. The quality of their services and their professionalism in every aspect of their business was great. Sat who was consistently professional, polite and extremely knowledgable made sure to understand my ...
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Nov 01, 2022
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Hi Ellen, thank you for your comments we finally got there in the end. It was a pleasure assisting you. ...
Jun 30,2022
Jun 30,2022
0
people found
this helpful
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4 Ladies found Reiss Samuel's to be very professional and they demonstrated a great attitude in working alongside our sales and lettings team . After meeting Satnam the director I was very impressed with passion and hands on approach in ironing out all minor details and handling ...
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Jun 30, 2022
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Hi Beth hows it going. The pleasure was all ours dealing with you and the others ...
Mar 05,2022
Mar 05,2022
0
people found
this helpful
this helpful
Moving house is stressful at the best of times, let along amidst a pandemic.
However this was the least stressful experience i've had in moving - Reiss samuels were thorough and responsive communication, knowledge of the property & management, and kind demeanour meant that I felt ...
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Feb 19,2022
Feb 19,2022
0
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Thank you Satnam for all your help you have been so kind to allow us to still move in after everything that happened
I can promise you everything will be smooth sailing moving forward
I cannot thank the landlord enough as well...
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Feb 18,2022
Feb 18,2022
0
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Me and my partner have just moved in a nice maisonette here in greenwich Reiss samuels have been wonderful to work with very polite, very responsive, and It's been refreshing and lovely to be able to rely on such excellent and conscientious people when things ...
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Feb 18, 2022
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Dear Nev,
I trust you and mike are well, i can only apologies on behalf of the check in clerk who are a third party company. ...
Feb 11,2022
Feb 11,2022
4
people found
this helpful
this helpful
By far the rudest and worst Estate agent experience I have ever had the displeasure of being in contact with. I admit there was some misunderstanding on my part about the posted property, but how the agent handled with a condescending tone as well as ...
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Jun 12, 2022
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I agree, by FAR one of the rudest. Terrible customer service. ...
Feb 11,2022
Feb 11,2022
1
people found
this helpful
this helpful
Pleasure to go through as a tenant. RS went above and beyond to help us a find an ideal apartment that suited both our budget and location preferences. R/S gave us all the advice we needed and was contactable throughout the process. Very efficient ...
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Feb 12, 2022
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Good morning Ripal
Thank you for your kinds words it was a pleasure assisting you finding a property
Have a nice weekend ...
Sep 12,2021
Sep 12,2021
0
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Nice company to deal with just rented a 1 bedroom in E14 in isle of dogs quite area a bit of me...
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Sep 13, 2021
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Dear Mr Reid
We hope you have settled into your new apartment in the isle of dogs
All the best Jack ...
Jun 02,2021
Jun 02,2021
0
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This review pertains to my experiences as a tenant living in a property managed by Charan at Reiss-Samuels for nearly three years.
In brief, the entire experience has been very well organised and smoothly executed. If there we issues requiring attention, Charan would be in ...
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Jun 02, 2021
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Dear Mr Sullivan
Thank you for your kind words ...
Apr 09,2021
Apr 09,2021
0
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Dear Reiss-Samuels letting agent you have most helpful in assisting me and my friends finding a house in the isle of dogs Docklands. We have not rented before so would of preferred to deal directly with a estate agent when we moved in as we ...
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Apr 09, 2021
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Dear Vinn,
Glad to hear you had a excellent experience moving in as explained prior to you paying a deposit should the procedure be followed in order and in a timely fashion your experience will be excellent.
You are in very good hands with the landlord Mr Rakesh Patel ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 1:08 PM 13/05/2016 by Satanam
Should you have any issues with the dealing with a letting agent or individual surely you would made a official complaint either to the property ombudsman, Reiss-Samuels or the landlord.
If this was genuine issue then contact the property ombudsman or contact myself on [email protected] or notify your landlord about the dealing you had with Reiss-Samuels and make a complaint