100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
99% lettings fee satisfaction
Dec 10,2018
Dec 10,2018
3
people found
this helpful
this helpful
We rented a 3 bedroom house through Hamways. I personally only lived in the house for 16 months. Hamways were happy for us to have a rolling contract where each tenant just replaced themselves on moving out, therefore no one knew when the original contract started, estimated more than 5 years ago.
I found Hamways to be particularly unfriendly from the moment I began the process of moving into the house.
Throughout my tenancy it didn't get any better. I reported damp issues in the house with no response. When I chased this up I was told it wasn't an urgent issue to be dealt with, I should consider that some people don't even have water. To note that nothing was actually done about the damp for another 9 months. In fact Hamways left it so long to do anything about the damp issues we were having that when workmen came to do a superficial job in the bathroom they found they needed to replace the entire bathroom.
We had someone come to measure the very old and unstable brick wall in our garden for replacement, nothing was done about this. After nothing was done about this 9 months late, the heavy brick wall actually fell over into our neighbour's garden when were all outside, luckily for Hamways no one was injured. I reported this to Hamways who said they would send someone to repair the wall, they did send someone but they just stacked the bricks in the middle of our garden. This wall was not actually repaired until we were about to vacate the property.
In the end, one tenant handed her one month notice in to move out so Hamways told us they were increasing our rent by 20% and charging her £100 for breaking the contract. Obviously we objected to this as the house was in no state to accept a rent hike. Convenient that the rent increase came just as Hamways was obliged to fit a new bathroom (the lady from Hamways that inspected the property even agreed with us at how shoddy the work on the new bathroom was!)!
Long story short, they inspected the property and agreed that work needed to be done so they served us our section 21, the request for us to vacate the property.
I can't wait to see what they try to charge when they refurb the place.
I have never felt less supported as a tenant by an agency and would advise all tenants to steer clear wherever possible.
I found Hamways to be particularly unfriendly from the moment I began the process of moving into the house.
Throughout my tenancy it didn't get any better. I reported damp issues in the house with no response. When I chased this up I was told it wasn't an urgent issue to be dealt with, I should consider that some people don't even have water. To note that nothing was actually done about the damp for another 9 months. In fact Hamways left it so long to do anything about the damp issues we were having that when workmen came to do a superficial job in the bathroom they found they needed to replace the entire bathroom.
We had someone come to measure the very old and unstable brick wall in our garden for replacement, nothing was done about this. After nothing was done about this 9 months late, the heavy brick wall actually fell over into our neighbour's garden when were all outside, luckily for Hamways no one was injured. I reported this to Hamways who said they would send someone to repair the wall, they did send someone but they just stacked the bricks in the middle of our garden. This wall was not actually repaired until we were about to vacate the property.
In the end, one tenant handed her one month notice in to move out so Hamways told us they were increasing our rent by 20% and charging her £100 for breaking the contract. Obviously we objected to this as the house was in no state to accept a rent hike. Convenient that the rent increase came just as Hamways was obliged to fit a new bathroom (the lady from Hamways that inspected the property even agreed with us at how shoddy the work on the new bathroom was!)!
Long story short, they inspected the property and agreed that work needed to be done so they served us our section 21, the request for us to vacate the property.
I can't wait to see what they try to charge when they refurb the place.
I have never felt less supported as a tenant by an agency and would advise all tenants to steer clear wherever possible.
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Latest Reviews
7th Nov 2022
reviewed by 'Jack'
10th Sep 2022
reviewed by 'Rajesh Kanabar'
16th Aug 2022
reviewed by 'Ginny'
Opening Hours
Address
Hamways Residential
104 Station Road East
Oxted
Surrey
RH8 0QB
01883 730 890
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 0% | 99% | £800 | £1,250 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 13 | 4 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
- RH8
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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May 03,2023
May 03,2023
0
people found
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Hamways Lettings have been my rental provider/ management for more than a decade. In addition to always providing prompt, reliable repairs services, they recently supported me with a move from my long term tenancy (11 years) to another of their managed properties, including transport and helpers ...
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May 24, 2023
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Dear Paul, Many thanks for taking the time to review us and we are delighted that you have moved from one long term property to another one of our managed homes. We were delighted to be able to help with the move and hope that you will remain happy in your new home for many years to come. Best regards, Edd ...
Nov 08,2022
Nov 08,2022
0
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Staff always helpful and pleasant, nothing is too much trouble. Problems resolved quickly and efficiently. Communal areas kept clean on a regular basis.
If you need to speak to a member of staff and they are not available at the time they always return your ...
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Nov 17, 2022
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Thank you Elise, for your excellent review & we are delighted that you have found the team helpful and pleasant to deal with, more so that queries and requests have been resolved efficiently. Best regards, Edd ...
Nov 07,2022
Nov 07,2022
0
people found
this helpful
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We have been in a Hamways property for just over 5 years and they are the best agent we have dealt with.
Their communication is great and any issues that we have had have been resolved swiftly and without any grumbling.
They have relationships with good ...
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Nov 17, 2022
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Thank you very much, Jack, for your excellent review & are we so pleased to be noted as the best agent you have dealt with. We are glad that our communication as been top notch and any issues have been sorted out swiftly & that you have found our partner companies to be the same. Best regards, Edd ...
Sep 10,2022
Sep 10,2022
0
people found
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Hamways worst managing agents
See attached photos for evidence
We have bin collections every Friday unfortunately the bins were not cleared as there was no access
All the fly tipping blocking the path
Phone calls made by few of the residents but had e had ...
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Oct 06, 2022
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I am sorry to see this review & more so that you feel we are the worst managing agents, a point which is demonstrably incorrect based on other reviews about our positive and proactive service. I accept that there has been some fly tipping at this property, which is naturally outside of our control, but we will deal with it promptly. Please phone the office and ask to speak to Edd Johnson and I will deal with it personally. Kind regards, Edd ...
Aug 16,2022
Aug 16,2022
0
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We have lived here for seven and a half years and I am quite certain Hamways are the best landlords in London, or indeed this country. I feel very lucky to be their tenant and I wish all tenants could have as good an experience ...
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Oct 06, 2022
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Thank yo very much, Ginny, for your excellent review & we are delighted that we are providing a good service for you. I hope you continue to enjoy your home for many years to come. Best regards, Edd ...
May 05,2021
May 05,2021
0
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Wow - how property should be managed. Following the Law efficiently and speedily ultimately saves the owner huge amounts of money. It also prevents an acrimonious relationship and huge amounts of time.
Even in a Pandemic things can be achieved with a bit of give ...
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May 11, 2021
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Dear B, many thanks for your positive review & we are delighted that you are happy with the service provided. Best regards, Edd ...
Mar 08,2021
Mar 08,2021
0
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I have contacted Hamways twice for emergency repairs and I am delighted to say their response was excellent. I have nothing but praise for the company. They were polite and professional and carried out the repairs very quickly. I have rented in the past and ...
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Mar 11, 2021
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Thank you for your great review Brian, and delighted that you have had a positive experience with us. Best regards, Edd ...
Jan 24,2021
Jan 24,2021
0
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Hamways saved me during first lockdown! They found me much needed accomodation in the perfect location when it was an exceptionally difficult time to move house. They were always quick to attend to any maintenance requests while I was in the property....
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Mar 04, 2021
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Hi Karen, many thanks for your great review & we are delighted to have helped you. Best regards, Edd ...
Jan 22,2021
Jan 22,2021
0
people found
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I recently moved into my property and would like to say a great big thank you to all at Hamways. The property is the cleanest and best maintained in my 25 years of renting . Everyone was very helpful during my move and I know if I ...
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Mar 04, 2021
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Hi Janice, thanks for the great review & we are really glad that you are happy. Best regards, Edd ...
Dec 01,2020
Dec 01,2020
0
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I've been in my property managed by Hamways for a year and a half and they have been amazing! Everything I have needed from minor house repairs to tree surgeons they have provided and promptly. Everyone who has been sent round has done a brilliant ...
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Dec 02, 2020
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Hi Kamini, many thanks for the great review & delighted that you are pleased with the service. Best regards, Edd ...
Nov 02,2020
Nov 02,2020
0
people found
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We have been renting a 3 bed house through Hamways for 3 years and have always found them to be responsive and friendly.
There have not been too many issues with the house but any issues have been resolved quickly and without complaint. This has included minor ...
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Mar 04, 2021
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Hi Jack, many thanks for the positive review & glad that you have had a good experience, despite unavoidable maintenance obligations! Best, Edd ...
Jul 06,2020
Jul 06,2020
0
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I have rented this property for nearly 30 years. Hamways took over approximately 6/7 years ago and it was like a present from Heaven they have proved to be a great lanlord/agent their staff are a great bunch of people to deal with always on the ...
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Jul 07, 2020
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Thank you so much Rob for a great review and we are so pleased that you have enjoyed a positive service from the Hamways team! Keep in touch! Best regards, Edd ...
Jul 03,2020
Jul 03,2020
0
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I have been renting with hamways I am very pleased with them and all issues are delt with quickly very happy...
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Jul 06, 2020
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Thank you very much for your positive review & I am very glad you are happy in your home & with our service. Best regards, Edd ...
Jul 02,2020
Jul 02,2020
0
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An absolute disgrace.
Damage to my property and no support when I am being harassed by a tenant.
I don't think they could be worse....
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Jul 08, 2020
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Hi Jackie, I am surprised and concerned by your comments. Please could you contact me at [email protected] & I will try to help. Kind regards, Edd ...
Apr 06,2020
Apr 06,2020
0
people found
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I have been in a Hamways rental for 15 months now. I am very pleased with my tenancy and very impressed by their responses to my occasional cries for help. They gave me a brand new oven and hob soon after I moved in when I ...
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Apr 06, 2020
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Thank you very much for such a positive review, and so glad we could be assistance when you required it. Wishing you well at this troubling time, Edd ...
Oct 09,2019
Oct 09,2019
0
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this agency when there is a damage we always beg you to fix
for being foreigners we hang up the phone when we call
a year ago we have leaks and do not want to fix them
we were without electricity for two days and ...
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Dec 10,2018
Dec 10,2018
3
people found
this helpful
this helpful
We rented a 3 bedroom house through Hamways. I personally only lived in the house for 16 months. Hamways were happy for us to have a rolling contract where each tenant just replaced themselves on moving out, therefore no one knew when the original contract started, estimated ...
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Mar 21,2017
Mar 21,2017
0
people found
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I was pleasantly surprised by this letting company! After renting for a long time it was nice to have a letting agency that was responsive to requests, and had a good system for out of hours emergencies (such as a leaking kitchen pipe!). Good communication ...
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Comment on agent fees
Reasonable
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May 28,2014
May 28,2014
7
people found
this helpful
this helpful
This company has done an awful job redecorating our building and managed to damage our property in the process. Stay away!...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 9:16 AM 03/06/2020 by Edwar
Best Letting Agent in Oxted 
Best Letting Agent in Oxted 
