Life-Style Property Services, a Member of The Property Ombudsman, aims to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, a complaints procedure has been introduced. This provides for the matter to be dealt with internally by our elected 'Complaints Officer' and in the event that we are not able to deal with the issue to our mutual satisfaction, by reference to The Property Ombudsman.
If you believe you have a sales complaint, please write in the first instance to our 'Elected Sales Complaints Officer' at the address below:
F.A.O.: Sales Complaints Officer
Life-Style Property Services
Unit A, 1st Floor Bradley Pavilions
Pear Tree Road
Bradley Stoke
Bristol
BS32 0BQ
[email protected]
If you believe you have a lettings complaint, please write in the first instance to our 'Elected Lettings Complaints Officer' at the address below:
F.A.O.: Lettings Complaints Officer
Life-Style Property Services
Unit A, 1st Floor Bradley Pavilions
Pear Tree Road
Bradley Stoke
Bristol
BS32 0BQ
[email protected]
Your complaint will be acknowledged within 24 hours but no longer than 3 working days, investigated thoroughly in accordance with established in-house procedures and a formal reply will be sent to you within 15 working days of receipt of your complaint.
If you are not satisfied with the outcome of our initial investigation, you are provided with a further opportunity to have the complaint reviewed by one of our Managers at the address given below:
F.A.O.: The Sales Manager or The Lettings Manager
Life-Style Property Services
Unit A, 1st Floor Bradley Pavilions
Pear Tree Road
Bradley Stoke
Bristol
BS32 0BQ
[email protected]
We're disappointed as this is the first we have heard of this issue, when reading this review. I'm unsure and unclear as to why this wasn't raised with us first, where we would have been happy to assist and help, however it wasn't and a negative review has now been left.
We are certainly not liars and this is really unacceptable to be accused like this.
We have now made contact with this customer offering our help retrospectively. As yet, this offer of help has not been accepted.
The customer did acknowledge that perhaps any 'pointing of blame' should have been toward the sellers, rather than us.
We are still more than happy to assist and 'try' to help if this customer wishes us to.