100% sales valuation accuracy
100% sales fee satisfaction
50% lettings valuation accuracy
50% lettings fee satisfaction
Dec 05,2018
Dec 05,2018
0
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Me and 5 other tenants (all students) were set to move into 6 Hornby Road on September 1st 2018. We signed paperwork, our guarantors signed paperwork and we paid fees. On September 6th, five days AFTER our move in date we were informed we would no longer be able to move into the property as there had been more building work done than any of us had been informed about and the property was uninhabitable. Fox and Sons were extremely uncommunicative during the period of uncertainty, where we were calling every day asking for updates on the house we were supposed to already be living in. I personally was essentially made homeless and spent 2 weeks sleeping on a different sofa until we managed to find a different property at the last minute, with no help from Fox and Sons. They were unsympathetic and offered no help or compensation, even when I (a 19 year old female student) told them I didn't know where I was going to sleep that night due to their actions and requested they at least paid for a hostel bed until we found alternative accommodation.
Fox and Sons have since been unresponsive to our complaints and when a number of us peacefully protested outside the Kemptown branch, they have called the police in an attempt to intimidate us.
We are demanding Fox and Sons pay us compensation for the cancelled accommodation. I would not recommend this agency until they do.
Fox and Sons have since been unresponsive to our complaints and when a number of us peacefully protested outside the Kemptown branch, they have called the police in an attempt to intimidate us.
We are demanding Fox and Sons pay us compensation for the cancelled accommodation. I would not recommend this agency until they do.
Comment on agent fees
Bad
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Latest Reviews
8th Apr 2024
reviewed by 'Nuno Monteiro'
11th Oct 2021
reviewed by 'Spencer'
1st Mar 2021
reviewed by 'Ramune'
17th Mar 2020
reviewed by 'naresh'
Opening Hours
Address
Fox & Sons
9-10 Bristol Road
Kemp Town,Brighton
East Sussex
BN2 1AP
01273 688148
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £190,000 | £1,500,000 |
| Lettings | 50% | 50% | £750 | £2,800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 5 | 2 | 4 | 10 | 4 | 0 | 3 | 0 | 1 | 3 |
Areas covered
- BN2
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Apr 08,2024
Apr 08,2024
0
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They were the worse letting agency that I have worked with, they don't report things from tenant to landlord and vice versa, they are just on the landlord side and not as a in between person to mediate, they don't do their work properly, are ...
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Jan 04,2023
Jan 04,2023
0
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Great service from start to finish. Friendly, efficient and professional.
Moved before Christmas and very happy with the Kemptown Lettings team....
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Oct 01,2022
Oct 01,2022
0
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Good communication via email and generally available on the phone. Molly was very friendly and accommodating. Jack was efficient but there were communication issues in the phone where I was spoken over and not listened to which was stressful. I arranged to see the property ...
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Oct 11,2021
Oct 11,2021
0
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What can I say … very bad service , don’t communicate would never use again , reporterd a few faults , never bothered replying never got the issues sorted .. waste of space...
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Mar 01,2021
Mar 01,2021
0
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So efficient, helpful, professional and friendly!
I am so grateful for all the team for my new home. All the process went smooth and quick and I am very impressed with everyone I dealt in the branch....
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Mar 17,2020
Mar 17,2020
0
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I found the staff very professional and they got back to me on all my questions very quickly, which helps to make buying a property less stressful!...
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Jan 23,2020
Jan 23,2020
0
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Fox & Sons were great at helping me sell my property. Not being in Brighton, I needed a firm that could manage everything for me which they did. They were even willing to check on the property for me as it was vacant. They were very ...
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Feb 19,2019
Feb 19,2019
1
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Great service through a complicated purchase from Ed, Robert & the team in Kemp Town . They went the extra mile and went out of their way through out the process. Highly recommended and will definately use them again....
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Comment on agent fees
Fair
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Jan 15,2019
Jan 15,2019
1
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this helpful
HORRIBLE SERVICE! Booked a viewing but the agent didn't show up. When I phoned and asked for an explanation, instead of apologising they denied that a viewing had been booked to begin with...unbelievable. Now I understand why so many people hate this agency. AVOID!...
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Dec 11,2018
Dec 11,2018
0
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awful from start to finish. Kept changing the move-in date, lack of communication, seemed to think we could wait around forever to move in. No care for tenants. eventually rented through a different agency. Avoid...
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Dec 09,2018
Dec 09,2018
0
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so bad ! unscheduled visits , rude staff , no concern for tennants ! tried to take my deposit even though I left the place cleaner than when I moved in. Dont use fox and sons...
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Dec 09,2018
Dec 09,2018
0
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Rented a house out through this lot and they were terrible. They'd never fix anything and I have the tenants on my back trying to sort it; they wouldn't sort tenancies out in time so tenants would pull out and I'd lose money; and I ...
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Dec 06,2018
Dec 06,2018
0
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I rented with Fox & Sons earlier this year. It was really bad. I would call up to report problems, they would forget to write them down; I'd call up again because it hadn't been fixed and they would be really short with me about it. ...
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“Leaving students homeless , without compensation and with complete disregard for their Responsibilities...”
Dec 05,2018
Dec 05,2018
0
people found
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We organised to let a house in February , a student house to be moved into in September . We paid the agency fees , taking the house of the market and allowing us to complete the paperwork. Between February and September fox and sons neglected to check ...
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Comment on agent fees
Bad as clearly paying 250 pounds in agency fees doesn’t ensure that they will check the house is still habitable . Not great value for money
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Dec 05,2018
Dec 05,2018
0
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Terrible agency. I rented with them last year. Never fixed anything, always blamed the landlord. Seemed to think the world owed them a favour. Chap on the other end of the phone always sounded like he'd had a heavy night. tried to nick my deposit ...
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Dec 05,2018
Dec 05,2018
0
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I had agreed and paid heavy fees to rent a property in Brighton and was told the day before I was supposed to move in that it was no longer available and unfit for human habitation. I was left completely broke after having to find ...
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Comment on agent fees
Absolutely outrageous and gouging
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Dec 05,2018
Dec 05,2018
0
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Really terrible service. Called up to ask about a flat to rent, person at the other end bumbled around on the phone, put me on hold for 3 minutes, then hung up. Use another agency...
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Dec 05,2018
Dec 05,2018
0
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Me and 5 other tenants (all students) were set to move into 6 Hornby Road on September 1st 2018. We signed paperwork, our guarantors signed paperwork and we paid fees. On September 6th, five days AFTER our move in date we were informed we would no longer be ...
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Comment on agent fees
Bad
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Aug 22,2017
Aug 22,2017
0
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Fox's team, led by Edward Middle provided an outstanding service in the sale of our property. Their knowledge of the market, web presentation and performance when showing clients around made a material difference in our sale and we had complete confidence in them at all ...
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Comment on agent fees
We gladly paid their very fair fees. They were mid market and worth every penny.
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Jul 17,2017
Jul 17,2017
1
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We are very happy with the service that Fox & Sons Kemptown have provided with our purchase of property in Brighton. All the staff have been very professional and responsive. The branch manager has been particularly helpful in facilitating the contact with the solicitor of the ...
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Apr 19,2017
Apr 19,2017
1
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this helpful
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Olivia Turner-Lawlor has provided me as a landlord with excellent service. She has proved to be efficient, courteous, friendly, and has liaised very successfully with my tenants. I am sorry to see her leave her current post....
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Comment on agent fees
Reasonable
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Apr 18,2017
Apr 18,2017
1
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Olivia has been an excellent advisor, always following up queries immediately and sorting out any problems with my flat efficiently. Thank you....
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Nov 20,2016
Nov 20,2016
1
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after disappointing service from other agents i very pleased i used Fox & son kemp town who gave amazing service Ed and Ben and his term were great from the start also special thank you to Robert Harding western road. House was sold and completed in 8 ...
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Comment on agent fees
more than happy with fees
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Nov 18,2016
Nov 18,2016
0
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Great and amazing service as usual from Ed, Ben and all the team all through the sale of my property, highly recommended. I have used them before when purchasing and that was why I decided to use them again. Never have been disappointed , best agent ...
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Comment on agent fees
Very competetive
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Nov 12,2016
Nov 12,2016
4
people found
this helpful
this helpful
This agency have fleeced us from start to finish. Completely unhelpful staff, continual mistakes in the contract, they have conned us out of as much money as they can!
When calling to report faults they have said that the landlord deals with the property and ...
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Comment on agent fees
The fees are astronomical, don't EVER use this agency.
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Nov 03,2016
Nov 03,2016
1
people found
this helpful
this helpful
Not too successful with sales. It have to say Michael varagoulis our mortgage advisor appointed in house. By fox and sons was excellent he had patience and listened to our demands however complicated , we truly would not have completed our property purchase if not for ...
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Comment on agent fees
Average
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Oct 20,2016
Oct 20,2016
0
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this helpful
Phoned for details of a property for sale. Woman said the person dealing with that property was on the phone, she took my phone number and said she'd get her to call me back. Still waiting 6 weeks later.
Saw the same property still for sale (...
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Jul 23,2016
Jul 23,2016
0
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A kind honest feedback well due towards the helpful and professional team of Sequence , especially for Olivia Turner Lawlor.... And Jenna Miles from Fox & sons have made my life as a longstanding landlord easy. Promt and experienced and eager to make any difficulties situations satisfiing ...
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Comment on agent fees
They've been Super!! Forget the rest go with the best!!!
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Jul 20,2016
Jul 20,2016
1
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The management of our property was absolutely dire until 2010/11 when Angharad took over the management. She is extremely efficient with an excellent understanding of all issues, responds to them immediately and always finds the best solutions for both the tenants and ourselves. The outcomes are ...
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Comment on agent fees
The fees are fair.
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Jul 08,2016
Jul 08,2016
2
people found
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this helpful
This is a good agency with whom I have a managed tenancy as I live abroad. It will be three years this November and during this time all dealings I have had with them have been handled efficiently and effectively. I am kept informed of ...
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Comment on agent fees
The fees are standard and in line with the local market place.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 9:54 AM 25/05/2017 by Edward Middle
