Kemptown, Brighton, BN2
3/5, 32 reviews
53% recommended
100% sales valuation accuracy
100% sales fee satisfaction
50% lettings valuation accuracy
50% lettings fee satisfaction

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“Leaving students homeless , without compensation and with complete disregard for their Responsibilities...”

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Dec 05,2018
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Peter
By: 'Jay'
Dec 05,2018
0 people found
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We organised to let a house in February , a student house to be moved into in September . We paid the agency fees , taking the house of the market and allowing us to complete the paperwork. Between February and September fox and sons neglected to check on the building works occurring at the property , on September the 6th , 5 days after we were supposed to move in , they informed us the house was uninhabitable and off the market . They offered no compensation and blame the landlord and building contractors . If they had any sense they could have drove 10 mins up the road to see the property was uninhabitable . We were forced to move into a house which will cost us collectively around £2000 more a year than planned . Fox and sons must be held accountable for neglecting their duties as estate agents .
Comment on agent fees
Bad as clearly paying 250 pounds in agency fees doesn’t ensure that they will check the house is still habitable . Not great value for money
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Latest Reviews

View all Reviews 32
8th Apr 2024
reviewed by 'Nuno Monteiro'
“They were the worse letting agency that I have worked with, they don't report things from tenant to landlord and ......”
4th Jan 2023
reviewed by 'Sinead'
“Great service from start to finish. Friendly, efficient and professional. Moved before Christmas and very happy with the Kemptown Lettings ......”
1st Oct 2022
reviewed by 'Orla'
“Good communication via email and generally available on the phone. Molly was very friendly and accommodating. Jack was efficient but ......”
11th Oct 2021
reviewed by 'Spencer'
“What can I say … very bad service , don’t communicate would never use again , reporterd a few faults , never bothered ......”
1st Mar 2021
reviewed by 'Ramune'
“So efficient, helpful, professional and friendly!I am so grateful for all the team for my new home. All the ......”
17th Mar 2020
reviewed by 'naresh'
“I found the staff very professional and they got back to me on all my questions very quickly, which helps ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: 11:00 - 14:00
Address

Fox & Sons
9-10 Bristol Road
Kemp Town,Brighton
East Sussex
BN2 1AP
01273 688148

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £190,000 £1,500,000
Lettings 50% 50% £750 £2,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
5 2 4 10 4 0 3 0 1 3
Areas covered
  • BN2
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“They were the worse letting agency...”

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Apr 08,2024
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By: 'Nuno Monteiro'
Apr 08,2024
0 people found
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They were the worse letting agency that I have worked with, they don't report things from tenant to landlord and vice versa, they are just on the landlord side and not as a in between person to mediate, they don't do their work properly, are ...
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“Great service from start to finish. Friendly,......”

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Jan 04,2023
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Molly
By: 'Sinead'
Jan 04,2023
0 people found
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Great service from start to finish. Friendly, efficient and professional. Moved before Christmas and very happy with the Kemptown Lettings team....
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“Good communication via email and generally av......”

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Oct 01,2022
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Molly
By: 'Orla'
Oct 01,2022
0 people found
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Good communication via email and generally available on the phone. Molly was very friendly and accommodating. Jack was efficient but there were communication issues in the phone where I was spoken over and not listened to which was stressful. I arranged to see the property ...
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“What can I say … very bad service , don’t com......”

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Oct 11,2021
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By: 'Spencer'
Oct 11,2021
0 people found
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What can I say … very bad service , don’t communicate would never use again , reporterd a few faults , never bothered replying never got the issues sorted .. waste of space...
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“So efficient, helpful, professional and frie......”

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Mar 01,2021
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By: 'Ramune'
Mar 01,2021
0 people found
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So efficient, helpful, professional and friendly! I am so grateful for all the team for my new home. All the process went smooth and quick and I am very impressed with everyone I dealt in the branch....
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“I found the staff very professional and they ......”

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Mar 17,2020
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By: 'naresh'
Mar 17,2020
0 people found
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I found the staff very professional and they got back to me on all my questions very quickly, which helps to make buying a property less stressful!...
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“House sold quickly and efficiently!...”

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Jan 23,2020
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Edward
By: 'Michelle'
Jan 23,2020
0 people found
this helpful
Fox & Sons were great at helping me sell my property. Not being in Brighton, I needed a firm that could manage everything for me which they did. They were even willing to check on the property for me as it was vacant. They were very ...
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“Excellent service...”

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Feb 19,2019
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Edward
By: 'Sue'
Feb 19,2019
1 people found
this helpful
Great service through a complicated purchase from Ed, Robert & the team in Kemp Town . They went the extra mile and went out of their way through out the process. Highly recommended and will definately use them again....
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Comment on agent fees
Fair
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“HORRIBLE SERVICE!...”

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Jan 15,2019
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By: 'Aaron'
Jan 15,2019
1 people found
this helpful
HORRIBLE SERVICE! Booked a viewing but the agent didn't show up. When I phoned and asked for an explanation, instead of apologising they denied that a viewing had been booked to begin with...unbelievable. Now I understand why so many people hate this agency. AVOID!...
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“Couldn't move in...”

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Dec 11,2018
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By: 'Paul'
Dec 11,2018
0 people found
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awful from start to finish. Kept changing the move-in date, lack of communication, seemed to think we could wait around forever to move in. No care for tenants. eventually rented through a different agency. Avoid...
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“tried to take my deposit...”

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Dec 09,2018
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By: 'Katie'
Dec 09,2018
0 people found
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so bad ! unscheduled visits , rude staff , no concern for tennants ! tried to take my deposit even though I left the place cleaner than when I moved in. Dont use fox and sons...
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“Inefficient, unhelpful...”

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Dec 09,2018
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By: 'Alan'
Dec 09,2018
0 people found
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Rented a house out through this lot and they were terrible. They'd never fix anything and I have the tenants on my back trying to sort it; they wouldn't sort tenancies out in time so tenants would pull out and I'd lose money; and I ...
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“No service skills...”

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Dec 06,2018
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By: 'Lauren'
Dec 06,2018
0 people found
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I rented with Fox & Sons earlier this year. It was really bad. I would call up to report problems, they would forget to write them down; I'd call up again because it hadn't been fixed and they would be really short with me about it. ...
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“Leaving students homeless , without compensation and with complete disregard for their Responsibilities...”

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Dec 05,2018
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Peter
By: 'Jay'
Dec 05,2018
0 people found
this helpful
We organised to let a house in February , a student house to be moved into in September . We paid the agency fees , taking the house of the market and allowing us to complete the paperwork. Between February and September fox and sons neglected to check ...
read full review
Comment on agent fees
Bad as clearly paying 250 pounds in agency fees doesn’t ensure that they will check the house is still habitable . Not great value for money
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“Bad experience...”

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Dec 05,2018
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By: 'Michael'
Dec 05,2018
0 people found
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Terrible agency. I rented with them last year. Never fixed anything, always blamed the landlord. Seemed to think the world owed them a favour. Chap on the other end of the phone always sounded like he'd had a heavy night. tried to nick my deposit ...
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“Terrible agency...”

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Dec 05,2018
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By: 'Mark'
Dec 05,2018
0 people found
this helpful
I had agreed and paid heavy fees to rent a property in Brighton and was told the day before I was supposed to move in that it was no longer available and unfit for human habitation. I was left completely broke after having to find ...
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Comment on agent fees
Absolutely outrageous and gouging
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“Hung up on me...”

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Dec 05,2018
Minithumbdown
By: 'Suze'
Dec 05,2018
0 people found
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Really terrible service. Called up to ask about a flat to rent, person at the other end bumbled around on the phone, put me on hold for 3 minutes, then hung up. Use another agency...
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“Unreliable and uncommunicative, they left us homeless!...”

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Dec 05,2018
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Charles
By: 'Anna'
Dec 05,2018
0 people found
this helpful
Me and 5 other tenants (all students) were set to move into 6 Hornby Road on September 1st 2018. We signed paperwork, our guarantors signed paperwork and we paid fees. On September 6th, five days AFTER our move in date we were informed we would no longer be ...
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Comment on agent fees
Bad
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“Fox's team, led by Edward Middle provided an outstanding service ......”

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Aug 22,2017
Minithumbup
By: 'Craig'
Aug 22,2017
0 people found
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Fox's team, led by Edward Middle provided an outstanding service in the sale of our property. Their knowledge of the market, web presentation and performance when showing clients around made a material difference in our sale and we had complete confidence in them at all ...
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Comment on agent fees
We gladly paid their very fair fees. They were mid market and worth every penny.
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“We are very happy with the service that Fox & Sons ......”

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Jul 17,2017
Minithumbup
By: 'Buyers'
Jul 17,2017
1 people found
this helpful
We are very happy with the service that Fox & Sons Kemptown have provided with our purchase of property in Brighton. All the staff have been very professional and responsive. The branch manager has been particularly helpful in facilitating the contact with the solicitor of the ...
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“Olivia Turner-Lawlor has provided me as a landlord with excellent ......”

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Apr 19,2017
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Miss
By: 'Mimi'
Apr 19,2017
1 people found
this helpful
Olivia Turner-Lawlor has provided me as a landlord with excellent service. She has proved to be efficient, courteous, friendly, and has liaised very successfully with my tenants. I am sorry to see her leave her current post....
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Comment on agent fees
Reasonable
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“Olivia has been an excellent advisor, always following up queries ......”

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Apr 18,2017
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Miss
By: 'L'
Apr 18,2017
1 people found
this helpful
Olivia has been an excellent advisor, always following up queries immediately and sorting out any problems with my flat efficiently. Thank you....
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“after disappointing service from other agents i very pleased i ......”

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Nov 20,2016
Minithumbup
By: 'great'
Nov 20,2016
1 people found
this helpful
after disappointing service from other agents i very pleased i used Fox & son kemp town who gave amazing service Ed and Ben and his term were great from the start also special thank you to Robert Harding western road. House was sold and completed in 8 ...
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Comment on agent fees
more than happy with fees
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“Great and amazing service as usual from Ed, Ben and ......”

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Nov 18,2016
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Ted
By: 'Annette'
Nov 18,2016
0 people found
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Great and amazing service as usual from Ed, Ben and all the team all through the sale of my property, highly recommended. I have used them before when purchasing and that was why I decided to use them again. Never have been disappointed , best agent ...
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Comment on agent fees
Very competetive
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“This agency have fleeced us from start to finish. Completely ......”

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Nov 12,2016
Minithumbdown
By: 'Louise'
Nov 12,2016
4 people found
this helpful
This agency have fleeced us from start to finish. Completely unhelpful staff, continual mistakes in the contract, they have conned us out of as much money as they can! When calling to report faults they have said that the landlord deals with the property and ...
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Comment on agent fees
The fees are astronomical, don't EVER use this agency.
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“Not too successful with sales. It have to say Michael ......”

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Nov 03,2016
Minithumbup
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Michael
By: 'Sean'
Nov 03,2016
1 people found
this helpful
Not too successful with sales. It have to say Michael varagoulis our mortgage advisor appointed in house. By fox and sons was excellent he had patience and listened to our demands however complicated , we truly would not have completed our property purchase if not for ...
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Comment on agent fees
Average
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“Phoned for details of a property for sale. Woman said ......”

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Oct 20,2016
Minithumbdown
By: 'Colin'
Oct 20,2016
0 people found
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Phoned for details of a property for sale. Woman said the person dealing with that property was on the phone, she took my phone number and said she'd get her to call me back. Still waiting 6 weeks later. Saw the same property still for sale (...
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“A kind honest feedback well due towards the helpful and ......”

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Jul 23,2016
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Miss
By: 'Fox'
Jul 23,2016
0 people found
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A kind honest feedback well due towards the helpful and professional team of Sequence , especially for Olivia Turner Lawlor.... And Jenna Miles from Fox & sons have made my life as a longstanding landlord easy. Promt and experienced and eager to make any difficulties situations satisfiing ...
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Comment on agent fees
They've been Super!! Forget the rest go with the best!!!
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“The management of our property was absolutely dire until 2010/11 when ......”

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Jul 20,2016
Minithumbup
By: 'Frances'
Jul 20,2016
1 people found
this helpful
The management of our property was absolutely dire until 2010/11 when Angharad took over the management. She is extremely efficient with an excellent understanding of all issues, responds to them immediately and always finds the best solutions for both the tenants and ourselves. The outcomes are ...
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Comment on agent fees
The fees are fair.
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“This is a good agency with whom I have a ......”

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Jul 08,2016
Minithumbup
By: 'Stephen'
Jul 08,2016
2 people found
this helpful
This is a good agency with whom I have a managed tenancy as I live abroad. It will be three years this November and during this time all dealings I have had with them have been handled efficiently and effectively. I am kept informed of ...
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Comment on agent fees
The fees are standard and in line with the local market place.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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No procedure set.
Last updated at 9:54 AM 25/05/2017 by Edward Middle

Awards won by Fox & Sons, Brighton BN2 1AP



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