76% sales valuation accuracy
83% sales fee satisfaction
Dec 03,2018
Dec 03,2018
2
people found
this helpful
this helpful
We responded to Black Friday marketing, only to be told that we will have to use their "solicitors" at £800+VAT (not in their advertising NOT even small print of Terms & Condition.
On questioning the person that had previously claimed to be the "sales manager", it prevailed that their offer is based on use of "conveyancers" NOT solicitors.
The "sales manager" then stated that if we pay £99 we will receive the £199 package based on their Black Friday offer and do NOT have to use their solicitors.
I agreed, but then he said that he had made a mistake and if we do not wish to use their solicitors, their Black Friday offers does not apply.
Irrespective, we agreed to go ahead for marketing of one of our properties to try out their service as we have had great response in advertising our properties ourselves.
He then stated that we could benefit from "professional photos". He hurried me along to make a payment to ensure we get the photographer booked for the coming weekend.
I made a payment and called to speak to "sales manager" concerned, and left an urgent message for him to call me. However, I discovered that no information had been setup for the payment received (for which no invoice was sent) and it will be a professionally untrained "estate agent" that will take the photos NOT a professional photographer.
No call back, but an email to refer me to company director (Sarah Carrino) and another person. No call to book a weekend appointment as promised.
After another day of no response, no invoice and and no work on our behalf, we requested a refund.
Sarah Carino (company director) then called to convince not to cancel. A lengthy call and her promise to confirm partial refund and appointment for herself to do the photography package did not materialise. No response to my confirmation email requesting refund and deletion of our details (we were receiving multitude of texts to our landline) as we had never been asked if our details could be used for marketing purpose.
Multitude of emails went unanswered in the next 7 days, but received a call form "photographer" to book a session with our detail live in their system.
In threat of negative feedback and actions, they requested a paypal invoice from us to refund our money (note that they never sent an invoice and received or money using bank transfer). Again no response to requesting that they send money to our email address.
The "sales manager" turned out to be a young trainee that did not know the difference between solicitors and conveyancers to quote the company director. It is astonishing that the company director was blaming "Finance Department" for our none receipt of invoice and refund.
They have wasted much of our time in chasing them and we will certainly report them to Consumer protection and take a small claim case against them to recover our sums.
On questioning the person that had previously claimed to be the "sales manager", it prevailed that their offer is based on use of "conveyancers" NOT solicitors.
The "sales manager" then stated that if we pay £99 we will receive the £199 package based on their Black Friday offer and do NOT have to use their solicitors.
I agreed, but then he said that he had made a mistake and if we do not wish to use their solicitors, their Black Friday offers does not apply.
Irrespective, we agreed to go ahead for marketing of one of our properties to try out their service as we have had great response in advertising our properties ourselves.
He then stated that we could benefit from "professional photos". He hurried me along to make a payment to ensure we get the photographer booked for the coming weekend.
I made a payment and called to speak to "sales manager" concerned, and left an urgent message for him to call me. However, I discovered that no information had been setup for the payment received (for which no invoice was sent) and it will be a professionally untrained "estate agent" that will take the photos NOT a professional photographer.
No call back, but an email to refer me to company director (Sarah Carrino) and another person. No call to book a weekend appointment as promised.
After another day of no response, no invoice and and no work on our behalf, we requested a refund.
Sarah Carino (company director) then called to convince not to cancel. A lengthy call and her promise to confirm partial refund and appointment for herself to do the photography package did not materialise. No response to my confirmation email requesting refund and deletion of our details (we were receiving multitude of texts to our landline) as we had never been asked if our details could be used for marketing purpose.
Multitude of emails went unanswered in the next 7 days, but received a call form "photographer" to book a session with our detail live in their system.
In threat of negative feedback and actions, they requested a paypal invoice from us to refund our money (note that they never sent an invoice and received or money using bank transfer). Again no response to requesting that they send money to our email address.
The "sales manager" turned out to be a young trainee that did not know the difference between solicitors and conveyancers to quote the company director. It is astonishing that the company director was blaming "Finance Department" for our none receipt of invoice and refund.
They have wasted much of our time in chasing them and we will certainly report them to Consumer protection and take a small claim case against them to recover our sums.
Comment on agent fees
Bad
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
21st Nov 2022
reviewed by 'Rose'
28th Apr 2022
reviewed by 'Sharna Johnson'
18th Oct 2021
reviewed by 'Marek'
3rd Sep 2021
reviewed by 'Sadly Broke'
30th Aug 2021
reviewed by 'Bailey'
30th Aug 2021
reviewed by 'Bailey'
Opening Hours
Address
Doorsteps.co.uk
W&N Building, Whitefriars Avenue
Harrow
Greater London
HA3 5RN
0208 012 8566
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 76% | 83% | £21,000 | £1,400,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 1 | 1 | 0 | 78 | 15 | 0 | 4 | 1 | 17 |
Areas covered
- UK - NATIONWIDE
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Nov 21,2022
Nov 21,2022
2
people found
this helpful
this helpful
This company is FRAUDULENT.. do not use them!! I have been chasing this company to get back £600 I paid for conveyance for the sale of my property. The conveyance team never called me or emailed me about the sale. I have called and email. Left ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 28,2022
Apr 28,2022
1
people found
this helpful
this helpful
If only I could give 0 stars I would. I had 2 properties listed with doorsteps and paid for the most expensive package for both which in total came to nearly 2K. What a mistake I made and if only I could rewind time I would. There ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 18,2021
Oct 18,2021
3
people found
this helpful
this helpful
THIS IS A FRAUDULENT COMPANY. STAY AWAY!!!
I have paid them over £600 for conveyancing services which seemed like a very good price. In 6 weeks they were not able to produce even a draft of the contract and were lying to my buyer about me not ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 03,2021
Sep 03,2021
0
people found
this helpful
this helpful
I used Doorsteps to sell our rental property. I had some experience with another online agency but decided to give them a shot as they were the cheapest. I have 3 major issues with Doorsteps:
1. As they are an online agency, I expected their website to ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 30,2021
Aug 30,2021
1
people found
this helpful
this helpful
Terrible !!!!
Did not get anywhere with our interest in viewing a property. We could have made a good offer for the owner?
Shame all round!...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 30,2021
Aug 30,2021
0
people found
this helpful
this helpful
Terrible !!!!
Did not get anywhere with our interest in viewing a property. We could have made a good offer for the owner?
Shame all round!...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 04,2021
Mar 04,2021
6
people found
this helpful
this helpful
3 minutes ago
Buyer still homeless 26/022021
My name is xxxxxxxxxxxxxxxxxxxxxx you recently acted as my estate agent to sell my house. Once receiving an offer from my home, you phone me several times and email me to arrange conveyancing. Nevertheless, I did send you an email ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 12,2021
Feb 12,2021
2
people found
this helpful
this helpful
My name is xxxxxxxxxxxxxxxxxxxxxx you recently acted as my estate agent to sell my house. Once receiving an offer from my home, you phone me several times and email me to arrange conveyancing. Nevertheless, I did send you an email stating that the Internet model ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 28,2021
Jan 28,2021
0
people found
this helpful
this helpful
Great service & amazing price, well done sold two properties for £99 each saved £3300 on one alone, very pleased...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 25,2021
Jan 25,2021
1
people found
this helpful
this helpful
We decided to put our house up for sale with not much hassle from Doorsteps. We agreed to go with the £499 package as we wanted professional photos and a floorplan.
Experianced a bit of mis-communication with arranging the photographer but it was quickly rectified which ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 25,2021
Jan 25,2021
0
people found
this helpful
this helpful
The experience at Doorsteps has been fantastic. Very good service. In particular, the £599 package. Conveyancing is very good too....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 22,2021
Jan 22,2021
1
people found
this helpful
this helpful
My name is xxxxxxxxxxxxxxxxxxxxxx you recently acted as my estate agent to sell my house. Once receiving an offer from my home, you phone me several times and email me to arrange conveyancing. Nevertheless, I did send you an email stating that the Internet model ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 20,2021
Jan 20,2021
2
people found
this helpful
this helpful
The CEO of this company, Akshay Ruparelia actually blackmailed us. He refused to refund us until we removed our negative review on Google. Of course we have now put it back online as we really must warn others not to use this joke of a ...
read full review
read full review
Attachments
Was this helpful?
Yes
Yes
Jan 20, 2021
View all comments
(1)
Great review very accurate as I am going through the same scenario my buyer has sold their home and waiting for doorsteps conveyancing firm to act, leaving young family homeless with 2 young children. Unbelievable now I know why they required to be paid upfront. ...
Jan 14,2021
Jan 14,2021
0
people found
this helpful
this helpful
Awful and incompetent. See Google reviews for more details. Poor systems, ignore contact and viewing requests and can't contact to arrange viewings....
read full review
read full review
Was this helpful?
Yes
Yes
Dec 18,2020
Dec 18,2020
1
people found
this helpful
this helpful
Horrible service and seem quite dodgy. If you're dealing with someone on WhatsApp named -A watch out for this person, they seem like a scammer and very unprofessional.
I had to cancel a viewing as I ended up accepting an offer on another property and ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 02,2020
Dec 02,2020
0
people found
this helpful
this helpful
Very easy to use and manage portal - will certainly recommend them to friends and family. Will definitely use them again, excellent value for money....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 30,2020
Nov 30,2020
0
people found
this helpful
this helpful
They were brilliant! Efficient, great value for money and very hepful and supportive. The photographs actually looked like our house and the description was consise and accurate....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 19,2020
Nov 19,2020
0
people found
this helpful
this helpful
We were pretty impressed and we'd use them again next time for sure. The up front costs and no commission is the biggest draw. The listings they did for Rightmove and zoopla were excellent. Well thought out photos, good description and it jumped out. Only ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 19,2020
Nov 19,2020
0
people found
this helpful
this helpful
Was quite difficult to speak to someone/the same person when timescales were tight. Was great being able to contact the seller directly but some things would have been easier to speak about with an agent and seemed the agent didn't know much about the ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 28,2020
Sep 28,2020
0
people found
this helpful
this helpful
No communication- no information- difficult to contact- please stop trading you have affected my life in the worst possible way. If I could take you to court I would. You are dreadful people....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 28,2020
Sep 28,2020
0
people found
this helpful
this helpful
I used Doorsteps.co.uk to sell my house.
This was the best solution for me. The communication and the process is seamless. Thoroughly recommend this option for anyone selling their home....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 28,2020
Sep 28,2020
0
people found
this helpful
this helpful
We tried to communicate with the agency after we had had a viewing of one of their properties, but spoke to someone who had trouble finding details of the property concerned and couldn't answer some simple questions on the room sizes on the plans Doorsteps ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 26,2020
Sep 26,2020
1
people found
this helpful
this helpful
I was looking to buy somewhere having already sold our house, we saw a new house advertised on Rightmove, and instantly loved it, we booked a viewing through the clunky doorsteps website, it was so awful on my phone, I had to end up doing ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 25,2020
Sep 25,2020
1
people found
this helpful
this helpful
I have contacted you 4 times now to remove the for sale sign and you tell me to email someone else.
I had a text to say that I could remove it myself if it was easier for me. Are you having a laugh. I am ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 23,2020
Sep 23,2020
1
people found
this helpful
this helpful
Its a far better option than paying 1.5% to an estate agent. Provided you are prepared to do your own viewings and virtually manage the process yourself. Why would you pay an estate agent £2-£4k when you can do it through doorsteps for £455 (price i ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 23,2020
Sep 23,2020
0
people found
this helpful
this helpful
I have used Doorsteps to try and sell a property.
Pros:
Quick to list property and get it on the property portals
Staff are pleasant on the phone (when you eventually get through to them)
Cheap option if you don't mind doing the viewings yourself
...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 23,2020
Sep 23,2020
0
people found
this helpful
this helpful
Simple, cost-effective, property marketing solution for those who are happy to be a bit more involved in the process and don't wish to give way nearly 2% of their property value....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 23,2020
Sep 23,2020
0
people found
this helpful
this helpful
For a low cost online agent Initially i wasn't entirely sure what to expect. However I was pleasantly surprised. Although I seemed to have difficulty speaking to the account management team by phone ( partly due to the increased sales volumes due to stamp duty holiday ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 27,2020
Aug 27,2020
1
people found
this helpful
this helpful
Initially Doorsteps were really helpful and it was easy to start the process. However there were small errors e.g our advert types were incorrect and our floor plan wasn't shown online. These issues were rectified but it was difficult to get hold of Doorsteps ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 17,2020
Aug 17,2020
2
people found
this helpful
this helpful
I really have mixed feelings about Doorsteps. In one sense, I really like it, especially the price, but in another sense, it is so rough around the edges, in so many areas. They really need to introduce a more premium package which gives a great ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints can be filed with any member of our team and immediately will be dealt with by relevant team members and management team also.
Last updated at 10:05 AM 28/08/2017 by Akshay Ruparelia
