Hastings International
London Bridge, London, SE1
3/5, 46 reviews
48% recommended
100% sales valuation accuracy
100% sales fee satisfaction
43% lettings valuation accuracy
59% lettings fee satisfaction

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“I GOT MY MONEY BACK BUT HOW MUCH TIME LOST...”

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Dec 03,2018
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zenna
By: 'rdc'
Dec 03,2018
1 people found
this helpful
This is a long story, lasting about 20 days, after that finally I got all my money back.
- We arranged a viewing of a flat in Willesden Green with Zenna.
- The viewing was at 2.30pm: me and my girlfriend arrived there after more than 1h trip, and about 2.20 pm Zenna informed, over the phone, that keys were not available and all needed to be moved at 3.30pm.
- I had to go back to work so another hour lost to go back without viewing the flat, but my girlfriend stayed there and saw it.
She was happy about the flat & we put written offer down.
- Offer has been accepted, paid same day 2 weeks holding deposit & they started the referencing process.
- Once referencing process was over successfully, started the mess.
- After 2 days from the end of the reference checks, I started to call the office to ask for contract: Zenna or Maglin have been always out of office, every day one different person was telling me that they will call me asap but unfortunately, nobody else knows anything about my problem.
How is possible, ...you have pc you are in the same office, all written in file, but nobody knows except them.
- IN 4 days I called 4 times and always same story: Zenna & Maglin out. WHat a poor service!!!!!!
- I started to get suspicious, I started to move my friend sollicitiors, I started to understand how to proceed legally: I had alreay checked name of director of this unprofessional branch to go with internal complaning & than going ahead to property ADR or in court.
- After 4 days trying & trying, Zenna called me to say that , unfortunately, landlord does not want to rent anymore so they will refund money to us.
- Took nearly 2 weeks to have money back...long time if you think that a transfer in UK takes few minutes.
- After 10 days waiting transfer, my girlfriend wrote if is possible to speed up and, by miracle, same day, we had money.
- I don't know if was coincidence or not but I don't trust a lot about coincidences.
- Anyway finally is over; we got all money back BUT...
all LOndon Bridge branch team has been unhelpful, ZEnna & Maglin always evasive & out of office, and I was ready to go & meet the director Thomas to go ahead with legal process.
MY SUGGETION IS: I TRIED OTHER 2 AGENCIES AND NO PROBLEM AT ALL.
Don't trust them & change agency, has been risky time for me.
Comment on agent fees
crazy high
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Latest Reviews

View all Reviews 46
17th Jun 2021
reviewed by 'Catherine'
“We would like to say thank you so much to Alexa Fradd for helping us from the inquiry to referencing ......”
2nd Jan 2020
reviewed by 'sefik'
“THEY ARE THE WORST OFFICE.THEY RENTED THE FLAT, WHICH I PAID FOR THE RESERVATION DEPOSIT, TO ANOTHER PERSON,AND ......”
14th Jul 2019
reviewed by 'Martin'
“Hastings International, London Bridge - made an appointment to value my flat and they didn't bother to show up. If ......”
3rd May 2019
reviewed by 'New2London18'
“We rented from them a very expensive yet beautiful apartment which was riddled with issues. The worst was that we ......”
2nd Mar 2019
reviewed by 'Andrew'
“She canceled the viewing because she didn't have keys to enter the flat???Not sure why you charge £700 in fees. ......”
5th Feb 2019
reviewed by 'GS'
“- Zero assistance from their property managers. Took 3 months to repair a broken window in winter, despite chasing on a daily ......”
Opening Hours
  • Monday: 09:00 - 18:30
  • Tuesday: 09:00 - 18:30
  • Wednesday: 09:00 - 18:30
  • Thursday: 09:00 - 18:30
  • Friday: 09:00 - 18:30
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Hastings International
42 Borough High Street
London Bridge,London
Greater London
SE1 1XW
020 7378 9000

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £350,000 £350,000
Lettings 43% 59% £320 £3,250
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 2 14 14 1 0 5 0 1 8
Areas covered
  • SE1
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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London, SE1
London Bridge, SE1
Rotherhithe, SE16

“We would like to say thank you so much to Ale......”

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Jun 17,2021
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Alexa
By: 'Catherine'
Jun 17,2021
0 people found
this helpful
We would like to say thank you so much to Alexa Fradd for helping us from the inquiry to referencing and up to the viewing and follow us now regarding the property fixing and all the updates she's very approachable , professional and accomoding anytime i ...
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“THINK TWICE, AND DONT WORK WITH THESE PEOPLE...”

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Jan 02,2020
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By: 'sefik'
Jan 02,2020
0 people found
this helpful
THEY ARE THE WORST OFFICE. THEY RENTED THE FLAT, WHICH I PAID FOR THE RESERVATION DEPOSIT, TO ANOTHER PERSON, AND DID NOT INFORMED ME ABOUT THIS. DONT WORK WITH THESE PEOPLE...
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“Didn't bother to show up...”

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Jul 14,2019
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By: 'Martin'
Jul 14,2019
2 people found
this helpful
Hastings International, London Bridge - made an appointment to value my flat and they didn't bother to show up. If they can't make one appointment, how can they expect me to trust them to manage my property? Terrible service and wasted my time....
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“Negligent agents...”

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May 03,2019
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Stephan
By: 'New2London18'
May 03,2019
2 people found
this helpful
We rented from them a very expensive yet beautiful apartment which was riddled with issues. The worst was that we had NO heating and intermittent hot water all of Dec - Feb which meant the apartment was freezing. On top of that, the cooker, the ...
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Comment on agent fees
Very expensive.
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“Useless. Don't bother...”

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Mar 02,2019
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zenna
By: 'Andrew'
Mar 02,2019
2 people found
this helpful
She canceled the viewing because she didn't have keys to enter the flat??? Not sure why you charge £700 in fees. You wasted half of my day which I'm not gonna get back. At least speak to the current tenant that you'll have viewings that day. ...
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Comment on agent fees
Very high fees. £700 and and very poor service.
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“Will never rent with them again...”

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Feb 05,2019
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By: 'GS'
Feb 05,2019
3 people found
this helpful
- Zero assistance from their property managers. Took 3 months to repair a broken window in winter, despite chasing on a daily basis. They were only responsive when I found the landlady's email address on Google and emailed her directly... - It's taking over 2 months to get ...
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“Money never refunded...”

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Jan 30,2019
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By: 'Anonymous'
Jan 30,2019
1 people found
this helpful
Paid 2 weeks worth of deposit and despite referencing has been successful, we were not allowed to move into the apartment due to new requirements from the agent. Have never received deposit money back despite not being allowed to move in by agency. I have sent ...
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“Worst agent in London AVOID...”

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Dec 18,2018
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By: 'Upset'
Dec 18,2018
1 people found
this helpful
As per title, worst letting agent In London. Problems from day one (starting with a move date being delayed by poor service at their end), took 3 months to fix a shower, despite constant chasing and encouragement, and no apologies / compensation. Never received check in report, ...
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Comment on agent fees
Not sure how they justify charging fees given service.
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“I GOT MY MONEY BACK BUT HOW MUCH TIME LOST...”

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Dec 03,2018
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zenna
By: 'rdc'
Dec 03,2018
1 people found
this helpful
This is a long story, lasting about 20 days, after that finally I got all my money back. - We arranged a viewing of a flat in Willesden Green with Zenna. - The viewing was at 2.30pm: me and my girlfriend arrived there after more than 1...
read full review
Comment on agent fees
crazy high
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“Very good...”

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Nov 12,2018
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By: 'Miriam'
Nov 12,2018
1 people found
this helpful
Lee gave great support. He was available, responsive and knowledgeable. Thanks Lee for enabling us to get the transaction completed so professionally...
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“Thieves...”

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Sep 11,2018
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Maglin
By: 'Prashant'
Sep 11,2018
2 people found
this helpful
DO NOT TRUST THIS COMPANY!! They agreed on an offer on certain conditions and then a few days later change conditions and refuse to give back deposit for changes that they have made on renting conditions!!...
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Comment on agent fees
WORST
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“I recently rented a flat from Hastings and would not ......”

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Jan 29,2018
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Sal
By: 'JDSJ17'
Jan 29,2018
1 people found
this helpful
I recently rented a flat from Hastings and would not recommend ever using them again. They are rude, threaten you with a withdrawal for asking questions with regards to the tenancy and their fees are astronomical. Almost £1000 in fees to take a flat and their ...
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Comment on agent fees
The fees were astronomical, 30% higher than the average and not justified at all.
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“Maglin was an absolute superstar throughout the whole process! Quick, ......”

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Dec 12,2017
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Maglin
By: 'Dan'
Dec 12,2017
0 people found
this helpful
Maglin was an absolute superstar throughout the whole process! Quick, efficient, knowledgeable and very polite. An absolute pleasure and delight to deal with. Thank you!...
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“Amazing experience and smooth process, everyone is really helpful. Lettings ......”

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Dec 06,2017
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Maglin
By: 'Aaliyah'
Dec 06,2017
0 people found
this helpful
Amazing experience and smooth process, everyone is really helpful. Lettings team found us our perfect home. Thank you so much....
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“Maglin and Sharon are absolute darlings, they have been very ......”

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Dec 05,2017
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Maglin
By: 'Phionah'
Dec 05,2017
0 people found
this helpful
Maglin and Sharon are absolute darlings, they have been very helpful. They are always available to answer any of our questions as well as being proactive. we would not have been able to move into our Flat without their help. Thank you so much, Ladies!...
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Comment on agent fees
good
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“Whilst Sal and his team at Hastings lettings were really ......”

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Oct 15,2017
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Sal
By: 'LoubylouG'
Oct 15,2017
0 people found
this helpful
Whilst Sal and his team at Hastings lettings were really helpful in getting us to the sign contract stage, the after service by Louise Norris is shocking and they breached the contract. We arranged for a professional clean to be done prior to us moving ...
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Comment on agent fees
As expected
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“Let me share my experience and what we had to ......”

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Oct 02,2017
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Denise
By: 'THE'
Oct 02,2017
1 people found
this helpful
Let me share my experience and what we had to go through! This is absolutely the worst agency ever! Denise McCabe performs her duties breaking the laws! First of all once we moved in into our new property we received only 1 pair of keys! Agency ...
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“To all people reading this, hastings international are the worst ......”

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Sep 01,2017
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By: 'Alaa'
Sep 01,2017
0 people found
this helpful
To all people reading this, hastings international are the worst agents you could ever imagine so unprofessional and just a waste of time and money on such people and company as we tried for 10 days to reach out for them to reserve and later they ...
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Comment on agent fees
Super baddd
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“We visited six letting agent offices to ascertain the kind ......”

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Jul 11,2017
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By: 'RF'
Jul 11,2017
0 people found
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We visited six letting agent offices to ascertain the kind of service that a prospective tenant would receive when entering the office. Megan was the most enthusiastic and positive person we saw. We invited six agents around and Megan was in the top two due ...
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Comment on agent fees
Very competitive, best of the six agencies we contacted.
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“Please be aware that this company will waste your time . ......”

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Jun 07,2017
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Sal
By: 'Diana'
Jun 07,2017
1 people found
this helpful
Please be aware that this company will waste your time . I had two flats I was looking at and I was happy to take either of them. But unfortunately lanlord wasn't happy with company let... that was quite surprising because I had all the references ...
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Comment on agent fees
Obviously this agent wanted to keep my hold deposit.
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“My review is specifically for Megan Cutforth, who was punctual, ......”

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Jun 01,2017
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By: 'B'
Jun 01,2017
0 people found
this helpful
My review is specifically for Megan Cutforth, who was punctual, professional, and overall does a great job, and this is coming from someone who has worked with a number of estate agents in London....
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Comment on agent fees
Hastings' fees are higher than average
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“Lee was warm, friendly and informative. I felt very welled ......”

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May 25,2017
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By: 'Andi'
May 25,2017
0 people found
this helpful
Lee was warm, friendly and informative. I felt very welled looked after and at ease. Thank you once again for everything. Highly recommended to all....
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Comment on agent fees
Good
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“Punctual, on timeCharming and lovelyCooperative and helpfulHas a human touch ......”

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Apr 04,2017
Minithumbup
By: 'Jafar'
Apr 04,2017
0 people found
this helpful
Punctual, on time Charming and lovely Cooperative and helpful Has a human touch Dr Jafar Bani-Issa Guys and st Thomas NHS trust...
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Comment on agent fees
Good
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“The worst company (not even the worst agency) I've ever ......”

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Mar 21,2017
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By: 'Tenant'
Mar 21,2017
1 people found
this helpful
The worst company (not even the worst agency) I've ever worked with. Very unprofessional. We haven't still received a signed contract from their side since 1,5 years!!? It is very interesting how they still survive...
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Comment on agent fees
They don't deserve any fee at all
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“Megan was very friendly and helpful. She arrived at the ......”

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Feb 20,2017
Minithumbup
By: 'Mark'
Feb 20,2017
1 people found
this helpful
Megan was very friendly and helpful. She arrived at the property promptly and was able to answer all my questions. She also reponded immediately any follow-up queries I had after having seen the property....
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“Megan was extremely helpful and went the extra mile to ......”

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Jan 17,2017
Minithumbup
By: 'Nils'
Jan 17,2017
0 people found
this helpful
Megan was extremely helpful and went the extra mile to meet our needs and make our move as smooth as possible....
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“Megan was absolutely fantastic dealing with my letting. If you ......”

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Dec 23,2016
Minithumbup
By: 'Joao'
Dec 23,2016
0 people found
this helpful
Megan was absolutely fantastic dealing with my letting. If you are looking for someone you can trust and highly efficient, Megan is the Go To Person. After several setbacks in my letting process, she managed those in the best way possible. When moving to a ...
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“Laura Hatton was a delight! Helpful and efficient. 5 stars all ......”

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Nov 21,2016
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By: 'Georgie'
Nov 21,2016
0 people found
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Laura Hatton was a delight! Helpful and efficient. 5 stars all the way. I was buying my first property which is pretty stressful and she made the whole thing a lot less painful!...
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“We had arrived from overseas a few days before stumbling ......”

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Nov 13,2016
Minithumbup
By: 'Steve'
Nov 13,2016
0 people found
this helpful
We had arrived from overseas a few days before stumbling into Hastings International office at Borough High Street. It was the end of a long cold wet day and we were exhausted. Megan Cutforth sat us down, explained how the leasing system worked and commenced ...
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Comment on agent fees
No comment, as assume they are standard.
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“found a property to purchase through Hastings and from viewing ......”

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Nov 10,2016
Minithumbup
By: 'one'
Nov 10,2016
0 people found
this helpful
found a property to purchase through Hastings and from viewing to completion the agent keep me fully updated throughout and helped me with any questions I had as I was a first time buyer. there were some delays although not the agents fault but to ...
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Comment on agent fees
GOOD
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 12:39 PM 27/09/2017 by Thomas Backlog

Awards won by Hastings International, London SE1 1XW



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