100% lettings valuation accuracy
67% lettings fee satisfaction
Nov 27,2018
Nov 27,2018
4
people found
this helpful
this helpful
Oliver, the manager, is polite and good at his job. However, his staff leave a lot to be desired. Emmilia from the office is rude and can't wait to get you off the phone if you call her. She also tells different things to different tenants of the same house, so we never get any useful information from her. Her tone of voice is disgusting for someone who has a customer facing job.
Extortionate fees are taken out of the deposit at the end of the agreement for menial things - but I am not sure if this is just a Humphries or a general letting agent trait.
They do however say one thing to you on the phone and then change their mind later on. For example, as students we were told we could wait until our student loans to pay the first two months rent. However, we were later charged 2x£25 late fees and ordered to pay quickly. Granted, Oliver waved the late fees for some, but it was an act of deception that put a lot of financial strain on us all.
Extortionate fees are taken out of the deposit at the end of the agreement for menial things - but I am not sure if this is just a Humphries or a general letting agent trait.
They do however say one thing to you on the phone and then change their mind later on. For example, as students we were told we could wait until our student loans to pay the first two months rent. However, we were later charged 2x£25 late fees and ordered to pay quickly. Granted, Oliver waved the late fees for some, but it was an act of deception that put a lot of financial strain on us all.
Comment on agent fees
Good rent for the location, however as already stated extortionate fees at the end of the tenancy and attempts for extra fees.
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18th Apr 2020
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9th Mar 2019
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27th Nov 2018
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Opening Hours
Address
Nicholas Humphreys
Great North Business Centre, 82 Great North Road
Hatfield
Hertfordshire
AL9 5BL
01707 242890
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 67% | £360 | £525 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 2 | 2 | 0 | 0 | 0 | 0 | 0 | 1 |
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Sep 24,2024
Sep 24,2024
0
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Very useless Very unreliable.
They will waste your time and resources...
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Jun 05,2021
Jun 05,2021
0
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Raj is very good at his job. Right from the moment I met him from viewing the apartment at branch close to moving in, he has been very pleasant and approachable.
If there are issues that need fixing in the apartment or regarding my tenancy, ...
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Aug 05,2020
Aug 05,2020
0
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This company is a disgrace from the director down to the staff. In particular the director spoke to myself with complete disrespect And refused to resolve an issue where s tenats room was being broken into and used for illegal gatherings. Do not continue with ...
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Aug 07, 2020
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The issue was not resolved, your director spoke to the tenat in the exact same disrespectful and condescending manner and made it obvious you simply didn’t care as long as you got your rent and took zero responsibility to resolve the issue and were unwilling to cooperate. Do not rent with Nicholas Humphreys and do not be fooled by them. ...
Apr 18,2020
Apr 18,2020
0
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Got accidentally locked out, keys weren't with me and Raj got here shortly to unlock it for me. Thank you so much once again!...
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Mar 09,2019
Mar 09,2019
0
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Very happy with the service from letting and management services.he has risen to all challenges to date in a very professional manner.bun...
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Comment on agent fees
Fees are reasonable.
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Nov 27,2018
Nov 27,2018
4
people found
this helpful
this helpful
Oliver, the manager, is polite and good at his job. However, his staff leave a lot to be desired. Emmilia from the office is rude and can't wait to get you off the phone if you call her. She also tells different things to different ...
read full review
read full review
Comment on agent fees
Good rent for the location, however as already stated extortionate fees at the end of the tenancy and attempts for extra fees.
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Nov 27, 2018
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Good Afternoon.
Thank you for your comments, we are sorry to hear that you had a negative experience. Please could you email: [email protected] so that we may look into your property. All deposits are protected in a government scheme and therefore are only returned once all parties have confirmed any deductions which may arise. Otherwise it's passed over to a 3rd party adjudicator. All fees are clearly laid out in your contract, and late rental fees do apply where needed.
We hope ...
Mar 22,2017
Mar 22,2017
0
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Thanks again for your effort in getting High Dells rented, as well as your effort in the past few months since you have taken over our property. You have been nothing but professional.
Kindest regards
Delroy and Claudette...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
Thank you for your comments, we are sorry to hear that you had a negative experience. Please could you email: [email protected] so that we may look into your property. All deposits are protected in a government scheme and therefore are only returned once all parties have confirmed any deductions which may arise. Otherwise it's passed over to a 3rd party adjudicator. All fees are clearly laid out in your contract, and late rental fees do apply where needed.
We hope to hear from you soon.
Kind Regards
Nicholas Humphreys Team