96% sales valuation accuracy
96% sales fee satisfaction
67% lettings valuation accuracy
92% lettings fee satisfaction
Nov 22,2018
Nov 22,2018
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Friendly and professional; the info and pictures in the brochure were excellent. Quick response to queries and friendly staff who are all happy to help.
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average
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Latest Reviews
14th Jul 2021
reviewed by 'Rafe Stone'
12th Jul 2021
reviewed by 'charlene sutherland'
26th Apr 2021
reviewed by 'Lara Skinner'
4th Mar 2021
reviewed by 'Mr Heath'
25th Feb 2021
reviewed by 'Miranda'
Opening Hours
Address
John Smale & Co
5 Cross Street
Barnstaple,Exeter
Devon
EX31 1BA
01271 342 000
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 96% | £89,000 | £810,000 |
| Lettings | 67% | 92% | £470 | £1,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 6 | 1 | 5 | 1 | 23 | 0 | 10 | 1 | 1 | 0 |
Areas covered
- EX31
- EX35
- EX32
- EX36
- EX33
- EX34
- EX37
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Jul 14,2021
Jul 14,2021
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Genuinely helpful and friendly local estate agents who I would recommend. They helped us in our move from London during what was a difficult time. There were one or two issues that could have been handled a bit more promptly along the way which is ...
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Jul 12,2021
Jul 12,2021
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It was stress free working with John Smale and Co. Toby was just fantastic, keeping me posted and up to date with communications, even out of hours which was much appreciated and kept the stress at bay. If Toby was busy his team answered and ...
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Jul 09,2021
Jul 09,2021
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Kept us well informed, accurate and achievable valuation. Friendly and approachable, Toby went above and beyond to secure our sale, great service for the money. Puts bigger companies to shame! Highly recommend...
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Apr 26,2021
Apr 26,2021
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Excellent Estate Agents. Every member of the team was extremely friendly, helpful, professional and eager to help our purchase go through quickly. Took a lot of the usual stress out of the process. Highly recommended....
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Mar 04,2021
Mar 04,2021
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Very happy with how they handled the sale. Really happy with how the property was marketed. Very friendly team who kept us well informed. They ensured the sale progressed as smoothly as possible. Highly recommended!...
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Feb 25,2021
Feb 25,2021
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Brilliant customer service from Paul and Toby. Constant updates and following up from the bottom of the chain. I would highly recommend John Smale....
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Feb 03,2021
Feb 03,2021
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Fantastic service, professional, supportive, friendly and guided myself and our sale where nothing was too much trouble. Even given contact details of my agent for use when he was on holiday. Which fortunately I didn’t have to do but was in place if needed. ...
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Jan 18,2021
Jan 18,2021
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Really impressed with the service we received from John Smale - from the first call, viewings through to the day of completion, Toby & Paul kept in touch and guided us the whole way. Nothing was ever too much. Would definitely recommend John Smale to anyone ...
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Jan 01,2021
Jan 01,2021
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Toby was very helpful and curteous when he came to value my property and when he came to take photos and put my house on the market. his collegue shwed round prospective viewers was excellent in helping me achieve the price I wanted to enable ...
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Nov 04,2020
Nov 04,2020
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Excellent service from David and his team on the sale of our property. I would definitely use them again and would highly recommend them....
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Oct 23,2020
Oct 23,2020
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Toby handled our purchase in a friendly professional manner. He also helped to iron out a problem that could have held things up. Would definitely recommend....
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Nov 05,2019
Nov 05,2019
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David was friendly and professional at all times. The purchase was a bit problematic but we were always kept up to date with any progress thanks to Davids due diligence.
Thank you very much for all your help and advice. We are Loving our new ...
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Oct 31,2019
Oct 31,2019
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We had a couple of minor problems with the listing at the beginning of the process but after that they were very professional throughout the process....
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Sep 20,2019
Sep 20,2019
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I am very happy with the service I received from John Smale.
Toby was in regular contact, and I was able to contact him if I had any queries. He gave me good advice regarding prospective buyers and offers that we received. He updated the ...
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Sep 18,2019
Sep 18,2019
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We were lucky to have an agent (Paul Saunders) who had a vision for how we could buy our dream house. Despite having to sell two different properties in order to buy our new house, he kept his eye on the goal and we moved ...
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Sep 19, 2019
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Thank you very much! Nice to do business with you. ...
Sep 04,2019
Sep 04,2019
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We were very pleased with the way John Smale presented our property for sale. They found a purchaser relatively quickly and achieved a price which was ore or less what we hoped to achieve. Both David and Paul were available to comment on viewings and ...
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Aug 23,2019
Aug 23,2019
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John Smale dealt with the sale of a difficult property for me. They were always helpful and professional, I felt that I could ring at any time of I had a concern and they were always happy to help....
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Jul 03,2019
Jul 03,2019
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Great service. Happy to assist and make the process as streamline as possible. Queries responded to very quickly. One disappointment was accuracy in the particulars but still purchased a great home. Great team. Thank you....
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Jul 03,2019
Jul 03,2019
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We use John Smale & Co to find tenants and deal with the initial set up details. We find them very professional and thorough. They lead you through every step and no question is too small. We would highly recommend to anyone considering renting out their ...
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May 30,2019
May 30,2019
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We sold our last two houses through Smale & Co, and for the third time, they came up with the goods. Toby's valuation was excellent, and his enthusiasm for the property shone through. We secured a buyer within eight weeks of going on the market, and ...
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Very competitive
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May 29,2019
May 29,2019
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I dealt with Toby for the sale of my flat. His valuation was spot on, and I'd accepted an offer a week after it went on the market.
The entire teams communication was brilliant and overall service was top notch. I highly recommend them....
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Comment on agent fees
Fair fees, good value.
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Jan 16,2019
Jan 16,2019
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We had such a positive experience with Toby and all his colleagues in the Barnstaple branch. They were very patient with us - even when we withdrew our property after losing the purchase we were seeking and waited patiently for us to find somewhere else (...
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Having sold our son-in-law's property previously, Toby new our family situation and the negotiated fee was very good.
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Jan 16, 2019
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We sold our property through John Smale and they were very efficient. I don't have any major complaints and the sale was completed without fuss. ...
Jan 16,2019
Jan 16,2019
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Very happy with J Smale. Toby was attentive and worked hard to get the deal through, even responding and emailing when he was on holiday. Sale price pretty much achieved in only 3 or 4 weeks. Thanks!!...
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The going rate
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Jan 15,2019
Jan 15,2019
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From the first contact with David and Toby's visit we were kept fully informed regarding progress and Toby's persistance kept the process moving forward to a succesful conclusion...
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Jan 15, 2019
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A fantastic service - Always professional and friendly and kept us updated throughout the process. ...
Jan 15,2019
Jan 15,2019
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wow, these guys are good.
Buying a property can be one of the most stressful things in life so I was extremely glad of the excellent service from Toby and David from John Smale & Co. They went above and beyond to ensure my purchase went ...
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Jan 15,2019
Jan 15,2019
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Paul was responsive and efficient from our initial enquiry through to successful completion. He offered a great deal of flexibility to enable us to view the property, and investigate required works with a further visit. Paul is a professional, with an open and honest approach, ...
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Dec 23,2018
Dec 23,2018
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Did you know John Smale & Co have a legal duty of care under HHSRS (housing health and safety rating system) to ensure all their rental properties in radon risk areas (yes, North Devon is such an area) are evaluated and monitored for radon? And if ...
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Comment on agent fees
Anything they charge in my book is too much.
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Dec 06,2018
Dec 06,2018
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Toby was professional and excellent throughout. Could not recommend him or Smales more highly. Continually kept us updated both in out of office hours.
This showed their commitment to the customer. With grateful thanks....
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Happy
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Dec 06,2018
Dec 06,2018
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Good communication throughout and informative on the aspects of the purchase. Was nice to speak with the same point of contact, Toby, each time....
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N/A
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Nov 26,2018
Nov 26,2018
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Staff were very efficient and friendly, responding well to my questions and concerns. All paperwork was dealt with in a timely manner....
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Comment on agent fees
Reasonable fees.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We are regulated by the Property Ombudsman, the Royal Instituiotn of Chartered Surveyors the Natioanl Assoction of Esate Agents and Association of Residential Letting agents.
Last updated at 2:10 PM 15/02/2018 by David Edwards
Best Estate Agent in EX31 
Best Estate Agent in EX31 
Best Estate Agent in Exeter 
