2 Let 2
Cardiff, CF24
4/5, 58 reviews
76% recommended
83% lettings valuation accuracy
77% lettings fee satisfaction

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“Not bothered about their tenants!...”

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Nov 22,2018
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Imogen
By: 'AB'
Nov 22,2018
1 people found
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Awful experience. And UNSAFE HOUSE! Communication was non EXISTENT. I don't know how many times I sent emails to just have no response. I had to go into the agency on several occasions to try and resolve issues and was tried to be made a fool of every time by their staff, mainly Imogen, as they questioned me over whether I had emailed them. Their reply? We have a team working on it. Had to practically claw our deposit back 4 months after it was supposed to be returned. Refused to leave on what I think was the 3rd attempt until they contacted the landlord who was conveniently not in the country every time I tried to get in contact. Did not fix any of the problems like damp which resulted in a hole in the wall. There was an ant infestation at the beginning of the year and we were told to sort it ourselves even though we had only just moved in. We were charged for not defrosting the freezer?! Which is even more of a joke considering it was so full of ice when we arrived that the door would not close and we had to defrost it in the back garden. Not all the radiators worked, and those that did could not be controlled individually. The windows whistled and were poorly installed with massive gaps making all the rooms drafty. The FIRE ALARMS did not work and after we requested new ones they told us not to try and test them as they were only triggered by heat (this was proven to be false). There was a hole in the bathroom floor and the bath would always leak. The laminate flooring was poorly installed and slats of wood revealed massive gaps. Too many problems and yet still no concern shown by the agency. AVOID AT ALL COSTS!
Comment on agent fees
Absolute joke. To think I paid for that lack of service?
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Latest Reviews

View all Reviews 58
10th Dec 2021
reviewed by 'Khushbu'
“I went to 2let2 as it has been highly recommended by my family and friends. I was welcomed by Urvisha ......”
9th Dec 2021
reviewed by 'Alana'
“I had a really positive experience with 2LET2 Urvisha was helpful and attentive throughout the process! She was great to ......”
7th Dec 2021
reviewed by 'Rosh'
“Fab agency during my tenancy, had a great year at my flat, no issues! Thanks Visha for helping with all ......”
7th Dec 2021
reviewed by 'Bethan'
“Finally secured a stunning 3 bed flat for next year, perfect location after many viewings, 2let2 were incredibly helpful, a special ......”
7th Dec 2021
reviewed by 'Sophie'
“2let2 have been extremely helpful in the housing process which can be stressful at times for students when looking for ......”
27th Oct 2021
reviewed by 'anon'
“The worst agents out there. The maintenance team ignored all of my requests for our damp ingested property to be ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

2 Let 2
93 Wyeverne Road
Cardiff
Cardiff County
CF24 4BG
02920 226222

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 83% 77% £280 £3,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
5 0 39 13 0 0 0 0 0 1
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Cardiff, CF24

“Fantastic service by Urvisha...”

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Dec 10,2021
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Visha
By: 'Khushbu'
Dec 10,2021
0 people found
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I went to 2let2 as it has been highly recommended by my family and friends. I was welcomed by Urvisha who was very patient and took all my priorities of what I wanted in a property into consideration. She went above and beyond to find ...
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“I had a really positive experience with 2LET2......”

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Dec 09,2021
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Visha
By: 'Alana'
Dec 09,2021
0 people found
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I had a really positive experience with 2LET2 Urvisha was helpful and attentive throughout the process! She was great to work with...
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“Fab agency and Visha was a star!...”

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Dec 07,2021
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Visha
By: 'Rosh'
Dec 07,2021
0 people found
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Fab agency during my tenancy, had a great year at my flat, no issues! Thanks Visha for helping with all my many many questions!...
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“Great service...”

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Dec 07,2021
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Visha
By: 'Bethan'
Dec 07,2021
0 people found
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Finally secured a stunning 3 bed flat for next year, perfect location after many viewings, 2let2 were incredibly helpful, a special thanks to Visha too for showing us around....
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“Thank you Visha...”

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Dec 07,2021
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Visha
By: 'Sophie'
Dec 07,2021
0 people found
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2let2 have been extremely helpful in the housing process which can be stressful at times for students when looking for the right place. They have spent a lot of time with us to put our worries and stresses at ease and helped us to find ...
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“The worst agents out there. The maintenance t......”

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Oct 27,2021
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Greg
By: 'anon'
Oct 27,2021
0 people found
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The worst agents out there. The maintenance team ignored all of my requests for our damp ingested property to be looked at. Gregg and Visha were nothing but useless when speaking to them too....
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“Special thanks to Visha...”

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Oct 13,2021
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Visha
By: 'Mitesh'
Oct 13,2021
1 people found
this helpful
The whole agency was helpful helping out the renting process and helped to communicate with the landlord effectively and get the job done, a special thanks to Visha...
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“5* service from Visha...”

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Oct 12,2021
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Visha
By: 'Missy'
Oct 12,2021
1 people found
this helpful
Previously I have had bad customer service with other student letting agencies in Cathays, however, 2let2 is an exception. Visha was very professional and answered all of our questions. Thank you for the excellent customer service!...
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“I would give it 0 stars. The worst letting ag......”

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Oct 11,2021
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By: 'Ellie'
Oct 11,2021
0 people found
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I would give it 0 stars. The worst letting agent I've ever been with. They NEVER gave our deposit back after emailing us to say we would get a FULL DEPOSIT back. Seriously, don't go with them....
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“Fab service from Paige in 2let2 - always very......”

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Oct 07,2021
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Paige
By: 'Den'
Oct 07,2021
0 people found
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Fab service from Paige in 2let2 - always very professional! Great team, pleasure to work with. Will be returning for sure!...
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“Recently vacated a property and Paige made th......”

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Oct 07,2021
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Paige
By: 'Eggs'
Oct 07,2021
0 people found
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Recently vacated a property and Paige made the whole process of returning out deposit very straight forward and simple. Really made a difference considering the horror stories that we hear!...
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“Visha was great in helping me find a place to......”

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Sep 29,2021
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Visha
By: 'Amy'
Sep 29,2021
1 people found
this helpful
Visha was great in helping me find a place to rent. She was quick to send over details and I was able to view and finalise a place really quickly. Thanks Visha...
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“I enjoyed how friendly the service was, great......”

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Sep 22,2021
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Visha
By: 'Mrs P'
Sep 22,2021
1 people found
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I enjoyed how friendly the service was, great selections of properties when I was looking for a 2 bedroom property, a lady called Visha was very quick to send me over details on all the suitable properties available at the time and I was lucky enough ...
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“Thank you Visha for helping with the queries ......”

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Sep 09,2021
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Visha
By: 'Dan Clarke'
Sep 09,2021
1 people found
this helpful
Thank you Visha for helping with the queries during my tenancy 2let2 have been brilliant. Visha found me the most suitable tenants in no time. Excellent service 10/10...
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“Rang today to inquire about letting apropert......”

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Sep 09,2021
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Visha
By: 'Dean Bevan'
Sep 09,2021
1 people found
this helpful
Rang today to inquire about letting a property and spoke to a lady named Visha who was very informative about the questions I asked and helped me narrow down a what I was looking for. I would definitely recommend 2let2....
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“Would just like to say a BIG thanks to Visha ......”

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Sep 06,2021
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Visha
By: 'Dave & Andrew'
Sep 06,2021
2 people found
this helpful
Would just like to say a BIG thanks to Visha at the Cardiff branch. It was my first time renting a property. She made the whole process like a piece of cake! She explained everything throughly to me and my partner, the viewing was arranged ...
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“Great service...”

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Sep 02,2021
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Visha
By: 'Indian'
Sep 02,2021
2 people found
this helpful
All around the best letting agency. 2let2 have managed my property for..... The team are great, Visha is always very helpful with everything! Overall a very friendly and professional service from 2let2 since I have been with them....
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“Great service...”

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Sep 02,2021
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Visha
By: 'Krunal'
Sep 02,2021
0 people found
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All around the best letting agency. 2let2 have managed my property for..... The team are great, Visha is always very helpful with everything! Overall a very friendly and professional service from 2let2 since I have been with them....
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“Great service!...”

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Aug 18,2021
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Visha
By: 'Priya'
Aug 18,2021
1 people found
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I'm not the usual type to write a review but when I do it's because the service is like no other. I came to 2let2 to rent a property and the treatment I got I wouldn't look elsewhere. A lady called Visha helped me and ...
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“Professional service...”

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Aug 18,2021
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Visha
By: 'Maya'
Aug 18,2021
2 people found
this helpful
From my initial contact through to me signing my contract the whole team at 2let2 have been amazing. The experience was great and the staff were very helpful, very happy with my stunning flat! Visha helped me through the documentation stage and I can’t ...
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“Dealt with Paige recently when moving into ou......”

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Jul 10,2021
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Paige
By: 'Chloeee'
Jul 10,2021
0 people found
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Dealt with Paige recently when moving into our property. Very quick in responding to arrange our key collection and answer any questions we had. She also dealt with us in office with the key handover - great friendly service!...
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“Rented a property through 2let2 over the prev......”

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Jul 10,2021
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Paige
By: 'Samantha'
Jul 10,2021
0 people found
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Rented a property through 2let2 over the previous year - team were all always great and the maintenance team included. Paige processed the return of our deposit and we were buzzing that it was returned in full. Great end to a great tenancy!...
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“Unresponsive and inconsiderate. When properties of interest had been taken ......”

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Jul 02,2021
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Greg
By: 'Anon'
Jul 02,2021
0 people found
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Unresponsive and inconsiderate. When properties of interest had been taken off the market, the enquiry team would stop replying to all emails and calls. It would be days before we knew the properties were no longer available....
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“Paige Ormond has been such a great help getti......”

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Jun 24,2021
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Paige
By: 'Katy'
Jun 24,2021
0 people found
this helpful
Paige Ormond has been such a great help getting us into our property for the next year. She has been very helpful and very quick to respond to any queries we may of had. HIGHLY recommend her and this agency....
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“Paige Ormond has been such a great help getti......”

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Jun 23,2021
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Paige
By: 'Katy'
Jun 23,2021
0 people found
this helpful
Paige Ormond has been such a great help getting us into our property for the next year. She has been very helpful and very quick to respond to any queries we may of had. HIGHLY recommend her and this agency....
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“great agency...”

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Jun 20,2021
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Paige
By: 'denise jones'
Jun 20,2021
0 people found
this helpful
paige was very helpful and polite when helping me with my letting process and she is a good asset to your team...
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“Fantastic letting agency!...”

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Jun 20,2021
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Stephen
By: 'Stephen'
Jun 20,2021
0 people found
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Fantastic letting agency! Dealt with Paige with the majority of the letting process and everything was completed so fast and smoothly. Thank you 2let2...
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“First Class service from Paige Ormond. Paige ......”

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Jun 17,2021
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Paige
By: 'Charles Highway'
Jun 17,2021
1 people found
this helpful
First Class service from Paige Ormond. Paige walked me through every step of the letting and was able to put my mind at ease andswering all of my questions. Absolut pleasure to deal with a proffesional who is mindful of your needs and requirements. Thank ...
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“I would have absolutely no hesitation in reco......”

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Jun 17,2021
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Paige
By: 'Benjamin Maci'
Jun 17,2021
2 people found
this helpful
I would have absolutely no hesitation in recommending 2Let2. Brilliant service. Very efficient and professional while maintaining a friendly and understanding attitude. Paige Ormond goes above and beyond. She was excellent at keeping us informed and always returns calls and emails. Never had to chase....
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“Worst experience and Jennifer is the worst estate agent ive met...”

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May 25,2021
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By: 'Charlie'
May 25,2021
0 people found
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Will not be going back to these guys even if they are the last estate agents remaining. Were okay when I initially moved in, in fact I will say Charlotte who handled everything prior to moving in was lovely, shame we never dealt with her ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by 2 Let 2, Cardiff CF24 4BG



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