John Smale & Co
Exeter, EX31
4.7/5, 48 reviews
94% recommended
96% sales valuation accuracy
96% sales fee satisfaction
67% lettings valuation accuracy
92% lettings fee satisfaction

Contact Us

“Helpful :)...”

Share on :
Nov 22,2018
Minithumbup
By: 'Rachel'
Nov 22,2018
0 people found
this helpful
We've found all the team very helpful, a positive customer service experience! We would welcome the chance to deal with John Smale & Co again.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.

Latest Reviews

View all Reviews 48
14th Jul 2021
reviewed by 'Rafe Stone'
“Genuinely helpful and friendly local estate agents who I would recommend. They helped us in our move from London during ......”
12th Jul 2021
reviewed by 'charlene sutherland'
“It was stress free working with John Smale and Co. Toby was just fantastic, keeping me posted and up to ......”
9th Jul 2021
reviewed by 'Claire'
“Kept us well informed, accurate and achievable valuation. Friendly and approachable, Toby went above and beyond to secure our sale, ......”
26th Apr 2021
reviewed by 'Lara Skinner'
“Excellent Estate Agents. Every member of the team was extremely friendly, helpful, professional and eager to help our purchase go ......”
4th Mar 2021
reviewed by 'Mr Heath'
“Very happy with how they handled the sale. Really happy with how the property was marketed. Very friendly team who ......”
25th Feb 2021
reviewed by 'Miranda'
“Brilliant customer service from Paul and Toby. Constant updates and following up from the bottom of the chain. I would ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

John Smale & Co
5 Cross Street
Barnstaple,Exeter
Devon
EX31 1BA
01271 342 000

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 96% 96% £89,000 £810,000
Lettings 67% 92% £470 £1,350
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
6 1 5 1 23 0 10 1 1 0
Areas covered
  • EX31
  • EX35
  • EX32
  • EX36
  • EX33
  • EX34
  • EX37
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
NAEA ARLA RICS
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

No Properties

“Genuinely helpful and friendly local estate a......”

Share on :
Jul 14,2021
Minithumbup
claim your profile
Toby
By: 'Rafe Stone'
Jul 14,2021
0 people found
this helpful
Genuinely helpful and friendly local estate agents who I would recommend. They helped us in our move from London during what was a difficult time. There were one or two issues that could have been handled a bit more promptly along the way which is ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“It was stress free working with John Smale an......”

Share on :
Jul 12,2021
Minithumbup
claim your profile
Toby
By: 'charlene sutherland'
Jul 12,2021
0 people found
this helpful
It was stress free working with John Smale and Co. Toby was just fantastic, keeping me posted and up to date with communications, even out of hours which was much appreciated and kept the stress at bay. If Toby was busy his team answered and ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Highly recommend...”

Share on :
Jul 09,2021
Minithumbup
claim your profile
Toby
By: 'Claire'
Jul 09,2021
0 people found
this helpful
Kept us well informed, accurate and achievable valuation. Friendly and approachable, Toby went above and beyond to secure our sale, great service for the money. Puts bigger companies to shame! Highly recommend...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent Estate Agents. Every member of the ......”

Share on :
Apr 26,2021
Minithumbup
claim your profile
david
By: 'Lara Skinner'
Apr 26,2021
0 people found
this helpful
Excellent Estate Agents. Every member of the team was extremely friendly, helpful, professional and eager to help our purchase go through quickly. Took a lot of the usual stress out of the process. Highly recommended....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Very happy with how they handled the sale. Re......”

Share on :
Mar 04,2021
Minithumbup
By: 'Mr Heath'
Mar 04,2021
0 people found
this helpful
Very happy with how they handled the sale. Really happy with how the property was marketed. Very friendly team who kept us well informed. They ensured the sale progressed as smoothly as possible. Highly recommended!...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Brilliant customer service from Paul and Toby......”

Share on :
Feb 25,2021
Minithumbup
claim your profile
Paul
By: 'Miranda'
Feb 25,2021
0 people found
this helpful
Brilliant customer service from Paul and Toby. Constant updates and following up from the bottom of the chain. I would highly recommend John Smale....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Fantastic service, professional, supportive, ......”

Share on :
Feb 03,2021
Minithumbup
claim your profile
david
By: 'Edwards'
Feb 03,2021
0 people found
this helpful
Fantastic service, professional, supportive, friendly and guided myself and our sale where nothing was too much trouble. Even given contact details of my agent for use when he was on holiday. Which fortunately I didn’t have to do but was in place if needed. ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Really impressed with the service we received......”

Share on :
Jan 18,2021
Minithumbup
claim your profile
Paul
By: 'Nicole'
Jan 18,2021
0 people found
this helpful
Really impressed with the service we received from John Smale - from the first call, viewings through to the day of completion, Toby & Paul kept in touch and guided us the whole way. Nothing was ever too much. Would definitely recommend John Smale to anyone ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Toby was very helpful and curteous when he c......”

Share on :
Jan 01,2021
Minithumbup
claim your profile
Toby
By: 'Anne-Marie'
Jan 01,2021
0 people found
this helpful
Toby was very helpful and curteous when he came to value my property and when he came to take photos and put my house on the market. his collegue shwed round prospective viewers was excellent in helping me achieve the price I wanted to enable ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent service from David and his team on ......”

Share on :
Nov 04,2020
Minithumbup
claim your profile
david
By: 'Claudia'
Nov 04,2020
0 people found
this helpful
Excellent service from David and his team on the sale of our property. I would definitely use them again and would highly recommend them....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Would definitely recommend...”

Share on :
Oct 23,2020
Minithumbup
claim your profile
Toby
By: 'John'
Oct 23,2020
0 people found
this helpful
Toby handled our purchase in a friendly professional manner. He also helped to iron out a problem that could have held things up. Would definitely recommend....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“David was friendly and professional at all ti......”

Share on :
Nov 05,2019
Minithumbup
claim your profile
david
By: 'Piper'
Nov 05,2019
0 people found
this helpful
David was friendly and professional at all times. The purchase was a bit problematic but we were always kept up to date with any progress thanks to Davids due diligence. Thank you very much for all your help and advice. We are Loving our new ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Honest and Professional...”

Share on :
Oct 31,2019
Minithumbup
By: 'Chris'
Oct 31,2019
0 people found
this helpful
We had a couple of minor problems with the listing at the beginning of the process but after that they were very professional throughout the process....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I am very happy with the service I received f......”

Share on :
Sep 20,2019
Minithumbup
claim your profile
Toby
By: 'elaine'
Sep 20,2019
0 people found
this helpful
I am very happy with the service I received from John Smale. Toby was in regular contact, and I was able to contact him if I had any queries. He gave me good advice regarding prospective buyers and offers that we received. He updated the ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We were lucky to have an agent (Paul Saunders......”

Share on :
Sep 18,2019
Minithumbup
claim your profile
Paul
By: 'Rebecca'
Sep 18,2019
0 people found
this helpful
We were lucky to have an agent (Paul Saunders) who had a vision for how we could buy our dream house. Despite having to sell two different properties in order to buy our new house, he kept his eye on the goal and we moved ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: David Edwards
Sep 19, 2019
View all comments (1)
Thank you very much! Nice to do business with you. ...

“We were very pleased with the way John Smale......”

Share on :
Sep 04,2019
Minithumbup
claim your profile
david
By: 'Beatrice'
Sep 04,2019
0 people found
this helpful
We were very pleased with the way John Smale presented our property for sale. They found a purchaser relatively quickly and achieved a price which was ore or less what we hoped to achieve. Both David and Paul were available to comment on viewings and ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“John Smale dealt with the sale of a difficult property ......”

Share on :
Aug 23,2019
Minithumbup
claim your profile
Toby
By: 'Kathleen'
Aug 23,2019
0 people found
this helpful
John Smale dealt with the sale of a difficult property for me. They were always helpful and professional, I felt that I could ring at any time of I had a concern and they were always happy to help....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Great service. Great team....”

Share on :
Jul 03,2019
Minithumbdown
By: 'Lisa'
Jul 03,2019
0 people found
this helpful
Great service. Happy to assist and make the process as streamline as possible. Queries responded to very quickly. One disappointment was accuracy in the particulars but still purchased a great home. Great team. Thank you....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We use John Smale & Co to find tenants and de......”

Share on :
Jul 03,2019
Minithumbup
By: 'L'
Jul 03,2019
0 people found
this helpful
We use John Smale & Co to find tenants and deal with the initial set up details. We find them very professional and thorough. They lead you through every step and no question is too small. We would highly recommend to anyone considering renting out their ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent service - again...”

Share on :
May 30,2019
Minithumbup
claim your profile
Toby
By: 'Mrs'
May 30,2019
0 people found
this helpful
We sold our last two houses through Smale & Co, and for the third time, they came up with the goods. Toby's valuation was excellent, and his enthusiasm for the property shone through. We secured a buyer within eight weeks of going on the market, and ...
read full review
Comment on agent fees
Very competitive
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent communication and service...”

Share on :
May 29,2019
Minithumbup
claim your profile
Toby
By: 'Kal'
May 29,2019
0 people found
this helpful
I dealt with Toby for the sale of my flat. His valuation was spot on, and I'd accepted an offer a week after it went on the market. The entire teams communication was brilliant and overall service was top notch. I highly recommend them....
read full review
Comment on agent fees
Fair fees, good value.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Why do estate agents have such a bad name?...”

Share on :
Jan 16,2019
Minithumbup
claim your profile
Toby
By: 'Chrissie'
Jan 16,2019
0 people found
this helpful
We had such a positive experience with Toby and all his colleagues in the Barnstaple branch. They were very patient with us - even when we withdrew our property after losing the purchase we were seeking and waited patiently for us to find somewhere else (...
read full review
Comment on agent fees
Having sold our son-in-law's property previously, Toby new our family situation and the negotiated fee was very good.
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Dan
Jan 16, 2019
View all comments (1)
We sold our property through John Smale and they were very efficient. I don't have any major complaints and the sale was completed without fuss. ...

“Excellent...”

Share on :
Jan 16,2019
Minithumbup
claim your profile
Toby
By: 'Mike'
Jan 16,2019
0 people found
this helpful
Very happy with J Smale. Toby was attentive and worked hard to get the deal through, even responding and emailing when he was on holiday. Sale price pretty much achieved in only 3 or 4 weeks. Thanks!!...
read full review
Comment on agent fees
The going rate
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Smooth Sale...”

Share on :
Jan 15,2019
Minithumbup
claim your profile
Toby
By: 'Alan'
Jan 15,2019
0 people found
this helpful
From the first contact with David and Toby's visit we were kept fully informed regarding progress and Toby's persistance kept the process moving forward to a succesful conclusion...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Michelle
Jan 15, 2019
View all comments (1)
A fantastic service - Always professional and friendly and kept us updated throughout the process. ...

“outstanding service...”

Share on :
Jan 15,2019
Minithumbup
claim your profile
Toby
By: 'Angus'
Jan 15,2019
0 people found
this helpful
wow, these guys are good. Buying a property can be one of the most stressful things in life so I was extremely glad of the excellent service from Toby and David from John Smale & Co. They went above and beyond to ensure my purchase went ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Responsive and efficicent...”

Share on :
Jan 15,2019
Minithumbup
claim your profile
Paul
By: 'Debbie'
Jan 15,2019
0 people found
this helpful
Paul was responsive and efficient from our initial enquiry through to successful completion. He offered a great deal of flexibility to enable us to view the property, and investigate required works with a further visit. Paul is a professional, with an open and honest approach, ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Nasty, inhumane John Smale & Co Barnstaple...”

Share on :
Dec 23,2018
Minithumbdown
By: 'MarkA'
Dec 23,2018
0 people found
this helpful
Did you know John Smale & Co have a legal duty of care under HHSRS (housing health and safety rating system) to ensure all their rental properties in radon risk areas (yes, North Devon is such an area) are evaluated and monitored for radon? And if ...
read full review
Comment on agent fees
Anything they charge in my book is too much.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Smooth transition...”

Share on :
Dec 06,2018
Minithumbup
By: 'Keith'
Dec 06,2018
0 people found
this helpful
Toby was professional and excellent throughout. Could not recommend him or Smales more highly. Continually kept us updated both in out of office hours. This showed their commitment to the customer. With grateful thanks....
read full review
Comment on agent fees
Happy
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Good communication throughout...”

Share on :
Dec 06,2018
Minithumbup
By: 'Greg'
Dec 06,2018
0 people found
this helpful
Good communication throughout and informative on the aspects of the purchase. Was nice to speak with the same point of contact, Toby, each time....
read full review
Comment on agent fees
N/A
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Winter Let...”

Share on :
Nov 26,2018
Minithumbup
By: 'Leigh'
Nov 26,2018
0 people found
this helpful
Staff were very efficient and friendly, responding well to my questions and concerns. All paperwork was dealt with in a timely manner....
read full review
Comment on agent fees
Reasonable fees.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are regulated by the Property Ombudsman, the Royal Instituiotn of Chartered Surveyors the Natioanl Assoction of Esate Agents and Association of Residential Letting agents.
Last updated at 2:10 PM 15/02/2018 by David Edwards

Awards won by John Smale & Co, Exeter EX31 1BA



Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn