0% sales valuation accuracy
0% sales fee satisfaction
Sep 11,2012
Sep 11,2012
1
people found
this helpful
this helpful
We have a rental property which is let via Dowen. We are quiet happy about the tenant that they arranged for the property, however, now and again she pays the monthly rent a day or two late, which in itself is not a problem. The problem is, is that Dowen don't tell us that the rent has not been paid on time, this then has a knock on effect for our cashflow as we have to wait a week or two for Dowen to put it in one of their two runs a month.
I am not sure why a simple phone call cannot be made, nor am i sure why the agent can only do 2 Bacs runs a month, whereby we may have to wait 10 -14 days for our rental income from the property. The agent is paid a good monthly fee for this service, and if it wasn't for the hefty exit charge on the Tenancy agreement, i would move the property to another agent, which is what i will do when our tenant leaves the property.
I am not sure why a simple phone call cannot be made, nor am i sure why the agent can only do 2 Bacs runs a month, whereby we may have to wait 10 -14 days for our rental income from the property. The agent is paid a good monthly fee for this service, and if it wasn't for the hefty exit charge on the Tenancy agreement, i would move the property to another agent, which is what i will do when our tenant leaves the property.
What agent could do to change your mind?
Considering the amount of money we pay them to 'manage' the property i would have expected at least a call to let us know that our rental income is late, and also the rental money to be forwarded to us at the earliest opportunity rather then them just sitting on it for a week or 2.Attached Filesnbsp;
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Latest Reviews
3rd May 2020
reviewed by 'Jay'
23rd Nov 2015
reviewed by 'Letdown'
11th Sep 2012
reviewed by 'Level41'
Opening Hours
Address
Dowen
6 Jubilee House, York Road
Hartlepool
County Durham
TS26 9EN
01429 860806
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £60,000 | £60,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 0 | 0 | 0 | 1 | 0 | 0 | 1 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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May 03,2020
May 03,2020
0
people found
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First class service as always. Used Dowen for a few years now and always deliver a great service used to deal with Mike on rentals until he retired then Bev took over but got to say she does the job just as great as Mike ...
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“Recently sold my property through Hartlepool branch. Excellent service especially ......”
Mar 30,2017
Mar 30,2017
0
people found
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Recently sold my property through Hartlepool branch. Excellent service especially from David who went above and beyond my expectations during times when issues arrose. Would definitely recommend this agent....
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Comment on agent fees
Can only say excellent service.
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Jun 23, 2017
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I have recently sold my house through dowen in Durham and also rented a property through them. I would highly recommend them as a great service was provided by manager John and sales negotiator Sally in selling my property. John agreed a very reasonable fee and Sally worked her socks off to help it go through despite some difficulties from the buyer.
When I then wanted a rental property Dawn has been very professional and helpful throughout. They even waived their fees as I had sold through th ...
Nov 23,2015
Nov 23,2015
2
people found
this helpful
this helpful
Dowen estate agents will place your house on the Internet and then forget about you and your property. They have no contact with you throughout and leave it to you to ring them and then make up names of people who they have sent details ...
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Sep 11,2012
Sep 11,2012
1
people found
this helpful
this helpful
We have a rental property which is let via Dowen. We are quiet happy about the tenant that they arranged for the property, however, now and again she pays the monthly rent a day or two late, which in itself is not a problem. The ...
read full review
read full review
What agent could do to change your mind?
Considering the amount of money we pay them to 'manage' the property i would have expected at least a call to let us know that our rental income is late, and also the rental money to be forwarded to us at the earliest opportunity rather then them just sitting on it for a week or 2.Attached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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