80% lettings valuation accuracy
88% lettings fee satisfaction
Sep 11,2012
Sep 11,2012
2
people found
this helpful
this helpful
Homeworld are simply inept. In our experience they do not maintain their properties, their staff are often rude, and they made up various erroneous reasons as to why our entire deposit was to be retained. I am shocked that a letting agent is allowed to operate in such a manner, as their service throughout our 2 year tenancy has been nothing short of ludicrous. I intend to take this company to court for breaking the landlord/tenant agreement of 1985.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
4th Aug 2024
reviewed by 'Sam Horsfall'
6th Apr 2019
reviewed by 'JaneB'
24th Jan 2018
reviewed by 'Richard'
19th Oct 2017
reviewed by 'YCH'
Opening Hours
Address
Homeworld Property Management
164 Nantwich Road
Crewe
Staffordshire
CW2 6BG
01270 505080
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 80% | 88% | £410 | £900 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 1 | 3 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Aug 04,2024
Aug 04,2024
0
people found
this helpful
this helpful
Myself and my partner brought an investment property and got recommended to use Sarah for all things involved including the management of this property. We’ve owned it for nearly 2 years and she has been absolutely brilliant. Our relationship has been fantastic through the years ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 06,2019
Apr 06,2019
0
people found
this helpful
this helpful
We have been tenants with Homeworld for 6 years now, they have always been very helpful especially when my husband fell it. We highly recommend them to both tenants and landlord, they do go above and beyond....
read full review
read full review
Comment on agent fees
Very fair on agency fees
Was this helpful?
Yes
Yes
Jan 17,2019
Jan 17,2019
0
people found
this helpful
this helpful
Great properties, great staff, great service, couldn't ask for an even better company! Would definitely recommend to others who are looking for a property or for someone that needed their property managed...
read full review
read full review
Comment on agent fees
Great fees
Was this helpful?
Yes
Yes
Oct 19,2018
Oct 19,2018
0
people found
this helpful
this helpful
I have rented my properties through Homeworld since 2012 and throughout this period they have been exceptional. I live abroad and they take care of everything for me. Nothing is ever too much trouble. They organise all repairs and maintenance on my behalf. The staff are ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Jan 24,2018
Jan 24,2018
0
people found
this helpful
this helpful
I am a landlord with a number of properties in Crewe and i have used Homeworld for both maintenance and tenant findig services simce 2003. There services have always been good value and the team working there are genuinely helpful and knowledgeable - over the years ...
read full review
read full review
Comment on agent fees
Good value
Was this helpful?
Yes
Yes
Oct 19,2017
Oct 19,2017
1
people found
this helpful
this helpful
As a landlord using Homeworld Property Management I would like it known that, over the many years that they have let properties on my behalf, they have gone from strength to strength. Initially there were some hiccups and the communication was not strong when the ...
read full review
read full review
Comment on agent fees
Fair fees for the work they do.
Was this helpful?
Yes
Yes
Oct 25,2016
Oct 25,2016
1
people found
this helpful
this helpful
Homeworld are absolutely incredible and extremely helpful. I have rented my first property from them and they have been nothing but supportive and very helpful with every situation I approach them with. Would extremely recommend these and as for previous reviews these people are in ...
read full review
read full review
Comment on agent fees
The fees in my opinion are within reason for what you get, well though out and to be honest true to what you get.
Was this helpful?
Yes
Yes
Apr 22,2016
Apr 22,2016
2
people found
this helpful
this helpful
The staff at Homeworld are liars, rude and inept. They charge 11%+ VAT to "fully manage" your property - but they do not do inspections and do not check your property when the tenants leave. Subsequently, they gave my last lot back their full deposit despite ...
read full review
read full review
Comment on agent fees
Appalling considering I was paying for a service I did not receive. "Full management" - yeah right!!
Was this helpful?
Yes
Yes
Sep 11,2012
Sep 11,2012
2
people found
this helpful
this helpful
Homeworld are simply inept. In our experience they do not maintain their properties, their staff are often rude, and they made up various erroneous reasons as to why our entire deposit was to be retained. I am shocked that a letting agent is allowed to ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 24, 2020
View all comments
(1)
Hi Mark, I’m sorry you felt this way following your tenancy in one of our managed properties. I hope I can explain some of your grievances and what Homeworld is doing to offer the unbeatable service we pride ourselves on. It goes without saying, we welcome feedback and will always endeavour to remedy any complaints and problems immediately.
Before our team can enter a property to carry out any maintenance and repairs, we are contractually obliged to obtain the landlord's permission. If a ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
Before our team can enter a property to carry out any maintenance and repairs, we are contractually obliged to obtain the landlord's permission. If a member of staff was rude to you, I apologise, this is unacceptable and does not align with Homeworlds service principles. Since 2012 a great deal of training has been implemented to ensure improvement in all areas including customer care.
Your deposit was protected with the TDS, the longest-serving government-approved deposit protection scheme. Any redaction in deposits needs to be proved using comparison photographs taken at the beginning and end of a tenancy period. If tenants are unhappy with any decisions made, they can approach the TDS. Please contact us if you would like to discuss anything further.