78% sales valuation accuracy
67% sales fee satisfaction
50% lettings valuation accuracy
89% lettings fee satisfaction
Nov 15,2018
Nov 15,2018
1
people found
this helpful
this helpful
Tony and Paul had breached the Code of Practice as an Estate Agent and got me to sign an agreement without telling me what l am exactly tied into. I just wanted a quick valuation and with the lies of telling me they have 12 potential buyers already for properties in the area. i didnt have my glasses to read what l was signing but trusted Paul Williamns as l had known him for almost 20 years. They got me to sign a 'sole agency' contract which meant l could not sign up with another agent. I was advised its a 'No sale No Fee' basis. Had l been told l would NOT have used Yourmove. Over the weeks the branch manager became quite rude and aggressive because l would not sell a property through them at a much reduced price. Since putting a review up re the service l received and them not providing me with a copy of agreement l decided to use another agent because instead of apologising Tony became aggressive and he has made a false allegation that l became aggressive and he has several witnesses when it was only him and another receptionist at branch. i refused to speak to him and he slammed the door behind me when l went to collect the keys. I could not believe a branch manager could condone this sought of behaviour. i have now sent all the emails we had exchanged to head office customer relataions Head office. (Tony l do not wish for you to reply to this review as you are under investigation)
Comment on agent fees
Overcharged for the service provided to me. did not have the 12 potentional buyers they said they had. only had a few viewings
Was this helpful?
Yes
Yes
Nov 15, 2018
Just to put you right Tony., you state several witnesses for the allegation of me becoming aggressive. It was the other way round and it was only Najma at the reception who went to collect the keys form the back and you took them off her and came to reception to argue. You obviously have no concern of mis selling to someone who used the letting services for 9 years. There was one witness and l hope she will be honest about your service when l came to collect the keys. You have become very defensive and l will be writing to the FCA regarding your actions and sales which are mis leading which other reviewers have left comments. Nov 15, 2018
As per our previous response. Thank you for your comments. We take all feedback seriously, however in response to your concerns about being mislead into signing the agreement, we must point out that you raised no concerns about this, or the service you received until you wanted to instruct another agent. We reminded you that we work on a sole agency basis for a fixed time period, which is common practice in this industry due to the investment we make in marketing your property. The other estate agent should have made you aware of the implications of instructing another agent during a sole selling period. I appreciate that you are frustrated with the level of offers made, but we tried to be honest with the feedback from several viewers and you did indicate in writing that you were prepared to accept. In relation to the allegations of the manager being aggressive to you, this has been refuted and several witnesses have made statements indicating that you were in fact aggressive towards the staff member. Thanks again for your comments and we wish you all the best in the future.
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
15th Oct 2024
reviewed by 'Carmen'
15th Feb 2023
reviewed by 'Myke'
29th Jul 2022
reviewed by 'Elizabeth Fieldhouse'
16th Aug 2021
reviewed by 'Zoe Horton'
13th May 2021
reviewed by 'Dudley'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 78% | 67% | £72,000 | £430,000 |
| Lettings | 50% | 89% | £550 | £900 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 6 | 3 | 3 | 4 | 0 | 0 | 2 | 5 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Oct 15,2024
Oct 15,2024
11
people found
this helpful
this helpful
Yesterday I've experienced the most disgusting experience I have ever had with an estate agency and all I had to do for it is call ' Your Move – Dudley '.
I called to query a 2-bed house to rent in DY1. I called their office ...
read full review
read full review
Attachments
Was this helpful?
Yes
Yes
Jun 24,2023
Jun 24,2023
0
people found
this helpful
this helpful
Wish I could give 0 the way I was treated...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 15,2023
Feb 15,2023
0
people found
this helpful
this helpful
We sold our house in Blythe Valley, Solihull very quickly through Najma at Your Move.
Najma's middle name must be
Pro-active. Naj is extremely professional, friendly, approachable and always keeps us up to date with progress.
Naj will answer emails, calls and texts- even on ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 29,2022
Jul 29,2022
0
people found
this helpful
this helpful
Highly recommended, They have been absolutely fantastic throughout my experience. Elizabeth (EL) really went above and beyond for us. I can't thank El and Charlotte enough for their help and efforts at this branch. Thankyou....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 16,2021
Aug 16,2021
0
people found
this helpful
this helpful
The best customer service I have ever received! I can hand on heart highly recommend David Stokes and Charlotte from YourMove's Dudley Branch. The customer service was exceptional and they both went above and beyond their roles for myself, ensuring me every step of the ...
read full review
read full review
Was this helpful?
Yes
Yes
May 13,2021
May 13,2021
0
people found
this helpful
this helpful
Visited the Estate agents in Dudley town today. Abruptly spoken to by the manager Miss Hussain. I was expressing an interest in purchasing a property. She showed no interest in selling any properties. Very bad experience would not recommend....
read full review
read full review
Was this helpful?
Yes
Yes
Mar 29,2021
Mar 29,2021
0
people found
this helpful
this helpful
I sold my house with your move there was always someone to answer my queries and even to listen to me having a rant ?, and they kept me updated.
They do their best to get you a good deal. I would recommend them.
I am ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 28,2020
Oct 28,2020
0
people found
this helpful
this helpful
Could not recommend Your Move more. Out of all the estate agents I’ve ever spoken to David and Charlotte were by far the most friendly and helpful. They went above and beyond for us to secure a property to rent within a matter of ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 25,2020
Jun 25,2020
0
people found
this helpful
this helpful
Myself and my partner needed to move out ASAP. Charlotte helped us with everything, looking out for properties for us and getting everything done for us. She went above and beyond and we couldn’t be more grateful, especially at this difficult time. If you ...
read full review
read full review
Was this helpful?
Yes
Yes
May 27,2020
May 27,2020
0
people found
this helpful
this helpful
I appointed Your Move after they had managed to sell another property on my street relatively quickly but after appointing them I found them unprofessional and regret not undertaking further research prior to appointing an agent.
On my few visits to their Dudley office the ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 08, 2020
View all comments
(2)
For the amount I paid you expect the agent to take on board the information you provide them. They made life more difficult for themselves by not doing so, and in the process made the the whole process more stressful and frustrating than it needed to be.
And it's easy to read my review as being ungrateful for them finding another buyer, but that is without any context. The original sale fell through due to issues outside of my control relating to the landlord and the lease and there was a hi ...
Oct 12,2019
Oct 12,2019
0
people found
this helpful
this helpful
Kind and friendly staff, Simon was very helpful, gave excellent advice and explained all queries clearly, felt well supported. Would highly recommend....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 18,2019
Jun 18,2019
2
people found
this helpful
this helpful
Very unprofessional staff!
We had a viewing five weeks ago for a "furnished house" as advertised. Then, after we said okay, they changed it to be part furnished so I asked the agent several times to know what furniture is missing but she never got ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 18, 2019
View all comments
(1)
Hello Mr Anas apologies in regards to your experience with the letting of one of our rental property's, the property was advertised as part furnished (not fully furnished) as the landlord was doing cosmetic work to the property we couldn't confirm what was staying or going in the property also in regards to the reviewing you always confirmed you were happy to view the property in its complete state not wanting to view it as it was being decorated. You attended the office on Saturday and i had ex ...
May 18,2019
May 18,2019
1
people found
this helpful
this helpful
Very dissapointed!! Very unprofessional staff. We had viewing one week ago. It was multiple viewing with other people. We asked agent for few questions and she couldnt answer them. She said that agency will ring us on Monday (our viewing was.on saturday) and will ...
read full review
read full review
Was this helpful?
Yes
Yes
May 18, 2019
View all comments
(1)
Dear Timi
I'm sorry to hear that you are disappointed. I understand you wanted to clarify if dogs were accepted and if the landlord would wait longer for you to move, i 'm sure you can appreciate we could not have answered the without first speaking to landlord. There were a lot of viewings on this property and multiple applications we did try to make contact with everybody on the Monday, if you could call us on 01384 455000 we can make sure we have the correct contact details for you going for ...
“Called over a week ago to arrange a viewing . No one came back to me . Emailed again 2 days ago no response . Shame for the vendors . Poor show...”
Apr 08,2019
Apr 08,2019
1
people found
this helpful
this helpful
Gave them all information . Investment property so ready to go and pretty much a viable property for my needs . I have had to chase them for appointment and I still haven't got one as no one bothers to come back to me !! The vendors are ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 09, 2019
View all comments
(1)
We're very sorry to hear you have had difficulty arranging a viewing, it's difficult for us to look into with the information you have provided. If you could call the branch on 01384 455000 with more information we will happily work to rectify this. ...
“great fast sale very close to the asking price. even simon howell, finanial adviser was very helpful. happy to use them again...”
Apr 07,2019
Apr 07,2019
0
people found
this helpful
this helpful
Fast sale close to the asking price. Very pleased with the service. Staff always approachable. All quests delt with to complete sale faster than 3 months. Only took 2 months. Happy to use them again...
read full review
read full review
Comment on agent fees
Fair agent fees
Was this helpful?
Yes
Yes
“Exceptional service no messing about got us property within 1week and showed us 3viewing very fast 110% recommend...”
Mar 25,2019
Mar 25,2019
0
people found
this helpful
this helpful
Brilliant service beyond doubt, full credit were due very happy and pleased showed us 3viewings within 2days and found us a suitable property...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Dec 14,2018
Dec 14,2018
1
people found
this helpful
this helpful
We have dealt with Tony, Paul, Dave, Charlotte and Naj of the Dudley Branch of Your Move for many years now. We have always found them to be helpful, friendly and professional in the purchase of properties and the subsequent letting of them.
We always ...
read full review
read full review
Comment on agent fees
Reasonable
Was this helpful?
Yes
Yes
Dec 14, 2018
View all comments
(1)
Its been a pleasure, thank you for your kind feedback ...
Nov 15,2018
Nov 15,2018
1
people found
this helpful
this helpful
Tony and Paul had breached the Code of Practice as an Estate Agent and got me to sign an agreement without telling me what l am exactly tied into. I just wanted a quick valuation and with the lies of telling me they have 12 potential ...
read full review
read full review
Comment on agent fees
Overcharged for the service provided to me. did not have the 12 potentional buyers they said they had. only had a few viewings
Was this helpful?
Yes
Yes
Nov 16, 2018
View all comments
(3)
Loaf of rubbish??? several witnesses? haha would love to see the statements of the invisible witnesses your branch was empty only Naj the receptionist and the arrogant branch manager Tony.
Dear customers be careful of this Estate Agents they are just after the commission and have no interest in customer needs and customer service. Shipways are far better and customer service is of excellence standard. Definitely wouldnt't recommend you complete liars and deceitful. ...
May 11,2017
May 11,2017
0
people found
this helpful
this helpful
So glad we chose Your Move,Dudley to sell our house.From Paul's expert valuation,sold within two days,to the professional after sales treatment.Nothing is too much trouble for them....
read full review
read full review
Comment on agent fees
Reasonable for them managing to get a sale at a higher valuation than "online"estate agents.
Was this helpful?
Yes
Yes
May 06,2017
May 06,2017
4
people found
this helpful
this helpful
Worst letting agents we have ever dealt with.We rented a property recently through Dudley branch. The agent we met was Najma Ayub. She only cared about getting money from us asap not giving any service . Not professional at all . Wouldn't recommend this letting agents ...
read full review
read full review
Comment on agent fees
Poor customer service
Was this helpful?
Yes
Yes
Jul 19,2016
Jul 19,2016
0
people found
this helpful
this helpful
The Dudley high street branch is raised to a rating of excellence mainly down to the receptionist, Naj. Beyond helpful, friendly, outgoing, hard working. There is nothing she wouldn't do for us, including working for us on her day off. Our whole experience with Your ...
read full review
read full review
Comment on agent fees
Usual
Was this helpful?
Yes
Yes
May 12,2016
May 12,2016
2
people found
this helpful
this helpful
I found this branch useless all they wanted to do was reduce the price or let it. The feedback was an absolute joke there was none. They lied about how many viewings they had had . I have since moved the propety to another estate agent ...
read full review
read full review
Comment on agent fees
Expensive for what they offered
Was this helpful?
Yes
Yes
Feb 03,2015
Feb 03,2015
1
people found
this helpful
this helpful
I found the staff very much below the standard I would expect when I am purchasing a property. I dealt with two guys called David, one was David George. Mr George took several phone calls when we attempted to buy the property and pretended to ...
read full review
read full review
What agent could do to change your mind?
Dealt with a customer in a polite truthful manner. Not lied about answers about the property, actually made the vendor aware of us as buyers. Upheld a level a management in his branch (tony) by dealing with his negligent staff there and then.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Aug 24,2012
Aug 24,2012
6
people found
this helpful
this helpful
I had my property up for sale with Your Move Dudley for 13 weeks. The house was valued by Paul Williams - initially OK. He came round the next day to take photos - very rushed and quality of photos was poor. House went onto the ...
read full review
read full review
What agent could do to change your mind?
Regular communication, better quality property details, more effective marketing, more professional service.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Charlotte
Simon
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
www.your-move.co.uk/help/complaints-process
Last updated at 3:32 PM 15/12/2015 by allAgents
Dear customers be careful of this Estate Agents they are just after the commission and have no interest in customer needs and customer service. Shipways are far better and customer service is of excellence standard. Definitely wouldnt't recommend you complete liars and deceitful.