0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Sep 10,2012
Sep 10,2012
4
people found
this helpful
this helpful
House has been on market for a while now - but having paid upfront for 'Gold Service', I am very disappointed in the service so far.
Soon after paying the upfront fees, we had some photos done of the house - these were terrible and I had to redo them myself. The other photos were uploaded to Rightmove without approval and then took days to get them changed.
From the handful of viewers, the main problem we've had is communication. Often difficult to get information from them about the timings etc for viewing and recently failing to tell us when someone isn't visiting. From the handful of emails I've sent with queries they've failed to return them, and if you try to call, you are lucky if they answer the phone. Typically always being passed to another office - one that does answer the phone obviously!. Concerned with service our end I also recently checked service the other way round and had a friend phone up about the property - only to be put off by the estate agents!
If you want to sell your house - take my advice - go elsewhere. I soon will be despite the upfront costs.
Soon after paying the upfront fees, we had some photos done of the house - these were terrible and I had to redo them myself. The other photos were uploaded to Rightmove without approval and then took days to get them changed.
From the handful of viewers, the main problem we've had is communication. Often difficult to get information from them about the timings etc for viewing and recently failing to tell us when someone isn't visiting. From the handful of emails I've sent with queries they've failed to return them, and if you try to call, you are lucky if they answer the phone. Typically always being passed to another office - one that does answer the phone obviously!. Concerned with service our end I also recently checked service the other way round and had a friend phone up about the property - only to be put off by the estate agents!
If you want to sell your house - take my advice - go elsewhere. I soon will be despite the upfront costs.
What agent could do to change your mind?
Need to improve service.Attached Filesnbsp;
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Latest Reviews
13th Sep 2016
reviewed by 'Modern'
10th Sep 2012
reviewed by 'Priorslee'
Opening Hours
Address
D B Roberts & Partners
56 Southwater Arcade
Telford
Shropshire
TF3 4DE
01952 291722
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 0 | 1 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Sep 13,2016
Sep 13,2016
4
people found
this helpful
this helpful
If selling or buying house do not involve with this estate agents.
They associate with dishonest persons and are collusive.
We found them to be threatening and abusive. They pass on confidential information. So bad they are nearly funny....
read full review
read full review
Comment on agent fees
Unknown
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Sep 10,2012
Sep 10,2012
4
people found
this helpful
this helpful
House has been on market for a while now - but having paid upfront for 'Gold Service', I am very disappointed in the service so far.
Soon after paying the upfront fees, we had some photos done of the house - these were terrible and ...
read full review
read full review
What agent could do to change your mind?
Need to improve service.Attached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
