100% sales valuation accuracy
0% sales fee satisfaction
100% lettings valuation accuracy
50% lettings fee satisfaction
Nov 14,2018
Nov 14,2018
6
people found
this helpful
this helpful
As a landlord - the experience started fine but service ended up being very very poor. Basically they just take your money each month for very little in return. The rents were always paid late and no communication ever received unless chased up by me. All other properties I rent out are 99% paidon time. I eventually got fed up with them and cancelled my last management contract this month and they still had the cheek to charge a £300 termination fee even though I cancelled due to their poor service and they had been managing the property for nearly 5 years. I would not recommend Fife letting and would advise potential landlords to look elsewhere.
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Nov 15, 2018
All rents are now up to date but they were always late every month without any communication. The negative review was left due to the experiences of me your customer. Please note that it was ME who cancelled the agreement due to your continued poor customer service...it was nothing to do with me not adhering any agency agreement and please don't make out it was in everyones best interest and that it was a decision made in any way by you.. I am not getting involved in a slagging match with you and just giving my experience as your customer. It is up to other landlords to decide. Nov 14, 2018
Thanks for your response Stuart. If you didn't have the cheek to charge £300 termination fee at the end of a long lease then everything would have been acceptable. There is not many places you get charged to leave under circumstances of poor customer service. If you feel the urge to refund me the £300 then I am happy to change the reviews as this would change my overall opinion of the service I have received. Nov 14, 2018
We are very sorry you feel this way and it was obvious that the relationship broke down in the later stages. We believe it is in everyone's interest that the agreement was terminated. Although we do not like to go into specific details publicly we should point out that all rents in this case are up to date and there are currently no arrears with your tenant. We believe the negative review has been submitted simply because you didn't want to adhere to the terms of your agency agreement. Nov 14, 2018
We are sorry you feel this way, it was obvious in the later stages of the agreement that the relationship had broken down and it was best for everyone concerned that the agreement was terminated.
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Latest Reviews
15th Aug 2020
reviewed by 'Marie'
28th Jan 2020
reviewed by 'Barbara'
14th Nov 2018
reviewed by 'Deejay'
3rd Sep 2015
reviewed by 'Friswell'
Opening Hours
Address
Fife Letting Service Ltd
3 School Street
Cowdenbeath
Fife
KY4 8LT
01383 515830
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 0% | £0 | £0 |
| Lettings | 100% | 50% | £395 | £700 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 2 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Aug 15,2020
Aug 15,2020
5
people found
this helpful
this helpful
I was a potential renter! Was desperate to get out of the place I was in! Taken an interest in a couple of properties, to be told they were gone - even though they've only just been taken down over 2 months later. Kept being fobbed ...
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Jan 28,2020
Jan 28,2020
3
people found
this helpful
this helpful
Awful company. Anyone looking to rent of these guys. DONT. billed for cutting back thegarden that previous tennents left and was billed over 100 pounds for this. as well as a ridiculous amount for cleaning when i had it professionally done. DO NOT RENT OF THESE ...
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Jan 28, 2020
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(1)
Thanks for the review, You do have the option to dispute this with the deposit company and provide them with your evidence. It would then be up to an adjudicator to make a decision on this. ...
Nov 14,2018
Nov 14,2018
6
people found
this helpful
this helpful
As a landlord - the experience started fine but service ended up being very very poor. Basically they just take your money each month for very little in return. The rents were always paid late and no communication ever received unless chased up by me. ...
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Aug 07, 2021
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(5)
I was disappointed to see this review as I am looking to change from my current agent due to late rent payments not being chased - and more importantly lack of communication.
I recognise that relationships may have broken down -
Are you able to outline how you deal with late payments (both in regard t the tenant and landlord) and what is done to chase these up?
Thank you
Regards
Sandra ...
Sep 03,2015
Sep 03,2015
17
people found
this helpful
this helpful
Fife lettings Cowdenbeath - having had tenants in our property for a few years I was expecting some work to do to bring back to standard. What I didn't expect was a complete lack of attention to detail from FLS in that time. A huge ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
I recognise that relationships may have broken down -
Are you able to outline how you deal with late payments (both in regard t the tenant and landlord) and what is done to chase these up?
Thank you
Regards
Sandra