96% lettings valuation accuracy
96% lettings fee satisfaction
Nov 13,2018
Nov 13,2018
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So I left the flat early and the landlord agreed to it because of a mice problem.
After leaving, I assume that the agency will give me back my deposit as it usually happens but they tell me to contact the landlord because he has my deposit.
Turns out the landlord didn't put my deposit in a protected scheme and now refuses to give it back to me and they did absolutely nothing to help, nothing.
After leaving, I assume that the agency will give me back my deposit as it usually happens but they tell me to contact the landlord because he has my deposit.
Turns out the landlord didn't put my deposit in a protected scheme and now refuses to give it back to me and they did absolutely nothing to help, nothing.
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Nov 13, 2018
Hi, we are sorry you feel that we have not done enough. We clearly explained before commencing the let that we were working on a introduction only basis for the landlord and that the deposit will be handed to the landlord who will be responsible for protecting it. This was also put into your contact you signed. We have gicien you the details and process involved in disputes with deposit and if you need any further information, help or advise please feel free to contact the office.
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Latest Reviews
29th May 2024
reviewed by 'Jan'
13th Nov 2018
reviewed by 'jnext'
17th Oct 2018
reviewed by 'AgaZ'
16th Oct 2018
reviewed by 'Jess'
Opening Hours
Address
Fairdeal Properties
10 Church Road
Acton,London
Greater London
W3 8PP
020 8992 9100
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 96% | 96% | £550 | £3,700 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 23 | 2 | 19 | 1 | 0 | 0 | 1 | 0 | 2 | 0 |
Areas covered
- Hayes
- Acton
- Brenford
- Chiswick
- Isleowrth
- Ealing
- Kensington
- White City
- Perivale
- Sheperd's Bush
- Greenford
- Hammersmith
- Northolt
- Barons Court
- Fulham
- Hounslow
- Earls Court
- Southall
- Chelsea
- Heston
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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May 29,2024
May 29,2024
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Straightforward to deal with, responsive to communications by email or phone, helpful....
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Feb 20,2019
Feb 20,2019
0
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I have had stress free letting experience with the agent. Dedicated and committed to letting. Responsible and dedicated to their work. Found them helpful and professional....
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Dec 20,2018
Dec 20,2018
0
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Cheap agent fees. Property issues are immediately fixed. Excellent communication. Honest and reasonable. Hats off to Majid and Eva. Highly recommended....
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Comment on agent fees
Reasonable agent fee. Among the cheapest in West London.
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Nov 13,2018
Nov 13,2018
0
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So I left the flat early and the landlord agreed to it because of a mice problem.
After leaving, I assume that the agency will give me back my deposit as it usually happens but they tell me to contact the landlord because he has ...
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Nov 13, 2018
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Hi, we are sorry you feel that we have not done enough. We clearly explained before commencing the let that we were working on a introduction only basis for the landlord and that the deposit will be handed to the landlord who will be responsible for protecting it. This was also put into your contact you signed. We have gicien you the details and process involved in disputes with deposit and if you need any further information, help or advise please feel free to contact the office. ...
Oct 17,2018
Oct 17,2018
0
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I had a very good experience with this agency, Eva and Majid were very helpful and easy to communicate. Thank you so much...
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Oct 17, 2018
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Thank you, was pleasure for us too ...
Oct 16,2018
Oct 16,2018
0
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My husband and I have been with Fairdeal properties for several years. From day one we have been consistently very impressed by their service - always with efficiency and kindness. They go out of their way to do an excellent job. I cannot recommend them ...
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Comment on agent fees
Amazingly, also with the most reasonable fees on the market (at the time I looked) with no hidden costs.
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Oct 17, 2018
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Always pleasure to received positive feedback from equality amazing landlord(s) like yourself. ...
Aug 31,2018
Aug 31,2018
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The staff at Fairdeal Peoperties (Acton) company , provides an Outstanding and Excellent service. They are amongst the best in the business....
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Comment on agent fees
Good
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Sep 03, 2018
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Thank you very much ...
Aug 31,2018
Aug 31,2018
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We have been using Fairdeal for last 2 years
They provided efficient and friendly service. The rooms were also occupied with good tenants....
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Aug 15,2018
Aug 15,2018
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Fairdeal Properties have been my estate agent for over 9 years and I have never had any issues with them.
I rent a beautiful house from them and when an issue comes up we contact them and with a day or two everything has been sorted.
...
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Comment on agent fees
Agent fees a reasonable.
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Aug 15,2018
Aug 15,2018
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Eva was very helpful and patient in regards to me moving in to the flat share. I would 100% recommend her and the company to anyone moving house....
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Comment on agent fees
Initially, I thought £250 was expensive. I would of been happy to pay £150.
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Aug 07,2018
Aug 07,2018
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After dealing with two larger agencies, who were distressingly cavalier and incompetent, it's been a big relief to work with Fairdeal, who are a smaller company, transparent, courteous, very hard-working and do what they say they'll do....
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Comment on agent fees
Reasonable, no complaints.
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Aug 10, 2018
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It's great to hear that our values are still recognisable and valued by our customers. Thank you ...
Aug 06,2018
Aug 06,2018
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All aspects of service from Fairdeal and the team are excellent, would highly recommend. Good selection of properties, in my budget, very honest and helpful throughout the process and afterwards....
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Aug 07, 2018
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Thank you very much for your kind words. ...
Jul 17,2018
Jul 17,2018
0
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As a landlord, Fairdeal have done an excellent job of managing our portfolio of properties. They are a one stop shop for all property related services...
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Comment on agent fees
Very competitive
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Jul 17, 2018
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Managing large portfolios is a key specialisation of ours. We appreciate your comments and hope to continue providing you a high class service. ...
Jul 16,2018
Jul 16,2018
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Fairdeal were very professional and diligent. Had great market knowledge of the area and were very flexible and efficient. Will always use them for any property related services....
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Comment on agent fees
Good
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Jul 17, 2018
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We never stop trying to improve ourselves having been running for 18 years now but always appreciate it when our hard work is applauded.
Thank you for your kind comments. ...
Jul 12,2018
Jul 12,2018
0
people found
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I have used Fairdeal and worked with Majid on a number of mandates, and every time I am blown away by how proactive the team is.
Every step of the process is handled with professionalism and it leaves me with peace of mind and nothing ...
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Comment on agent fees
The fees are very competitive and in fact have found them to be the extremley good value and fair.
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Jul 13, 2018
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Thank you for the kind words, we always do our best and your feedback is very much appreciated. ...
Jul 10,2018
Jul 10,2018
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I was very pleased with the service provided. All necessary information was explained nicely. I would definitely recommend to others....
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Comment on agent fees
Good
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Jul 10, 2018
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We are very pleased you are happy with the service we provided you.
Thank you for the kind comments. ...
Jul 10,2018
Jul 10,2018
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I've found Fairdeal to offer a quick and easy service whenever I've used them. Staff are always polite, try to understand my needs and deliver quickly to my requests. What else do you need from an agent??...
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Jul 10, 2018
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We are glad to be of service, always striving to be the best. Thank you for your kind review. ...
Jul 10,2018
Jul 10,2018
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Amazing team,with great experience! Professional approach with positive outlook.Always helpful and friendly! Can't praise enough for their fantastic work and services....
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Comment on agent fees
Good
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Jul 16, 2018
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Thank you so much for your kind words. We are always striving to be better. ...
Jul 09,2018
Jul 09,2018
0
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Amazing, well impressed with level professionalism.
Definelty strongly recommend others where the rest have failed Fairdeals have gone above and beyond!!
Thank you team...
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Comment on agent fees
Great
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Jul 09, 2018
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We are always trying hard and really appreciate the kind words. ...
Jul 09,2018
Jul 09,2018
0
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I was impressed with the professionalism and natural authenticity the team provided when I used them. Both Majid and Eva provide exemplary customer service and I couldn't recommend them enough....
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Comment on agent fees
Fair
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Jul 09, 2018
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We understand that customer service is key and are happy we achieved this. Thank you for the kind comments. ...
Jul 09,2018
Jul 09,2018
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Absolutely great service and company to work with, knew exactly what to do and showed great understanding of the market....
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Comment on agent fees
Very good....best im the area and very satisfying.
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Jul 09, 2018
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We have been around for over 18 years now and are glad our experience and knowledge is noticeable. Thank you for your great review. ...
Jul 09,2018
Jul 09,2018
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I needed new tenants in my flat, called fairdeal on Thursday and they had found me new ones by the following Saturday. Quick turnaround with no hassle, great service with the most competitive service charges in the area. Thank you fairdeal, you have a great ...
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Comment on agent fees
Most competitive service charges in the area.
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Jul 10, 2018
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We understand how expensive an empty property can be, especially with those with mortgages on hence we work very fast in order to find the perfect tenant keeping any void period to a minimum. Thank you for your generous comment. ...
Jul 09,2018
Jul 09,2018
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Fairdeal properties provided me an excellent service when I rented out my property. Not only did they find very nice tenants for my property but they also took care of any additional issues so I could have peace of mind.
Mr Majid has made sure ...
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Jul 10, 2018
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Our service is second to none and we understand how both parties, the landlord and tenant, must be kept well informed and all communication must be transparent in order to have a peaceful and problem free let. Thank you for your kind words. ...
“First class customer service,good knowledge of letting and purchase process, knowledge of property market,excellant negotiation & communication skills...”
Jun 27,2018
Jun 27,2018
0
people found
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They help me a lot in searching and buying a property. Their team has good expertise of local market( area), they are very honest & has problem solving mindset.
My overall experience with them is very good & am very much satisfied from their overall customer service....
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Comment on agent fees
I noted, their fees structure is very reasonsble and fair. They are very honest and has excellant integrity.
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Jun 27, 2018
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Thank you for your kind words. We are very glad you were happy with our service. ...
Jun 12,2018
Jun 12,2018
0
people found
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Fairdeal Properties is a excellent agents which help deal with any problems you have efficiently.
If you call with an emergency at any time of the day they are available to answer through emails sometime when you call at a reasonable time of day.
They ...
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Comment on agent fees
Not bad than other agents it is a reasonable price
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Jun 14, 2018
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Thank you for your kind words. You have been excellent tenants and we understand that keeping tenants happy is key to the letting business.When tenants are happy, the property is taken care of and the landlord is happy. Everyone wins! ...
Jun 08,2018
Jun 08,2018
0
people found
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Very good customer service, excellent service and very friendly people.
Will deal with all inquiries efficiently and very carefully. Great people....
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Comment on agent fees
Not bad
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Jun 11, 2018
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Thank you for your kind words. Customer service is everything for us. ...
Jun 01,2018
Jun 01,2018
0
people found
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We've known Fairdeal for a very long time,
The support and service we receive is excellent, always reliable and willing to go the extra mile. Thanks for everything....
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Comment on agent fees
Good
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Jun 01, 2018
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As with all our clients we are looking for long term relationships and its been a pleasure working with you over the many years. Thank you for the kind words. ...
May 28,2018
May 28,2018
0
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Honest, kind, and reliable people!
We lived in a studio flat for 3 years and everything was smooth and all the small problems were sorted promptly. (EVEN ON SUNDAYS!)...
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May 29, 2018
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We are glad to be of service. You were a perfect tenant and we wish you all the best in your new move. ...
May 21,2018
May 21,2018
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Excllent and profession service . Would highly recomand them.
I have now been using their sevices for over 3 years.
I find them helpfull and prompt payment,...
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Comment on agent fees
Good
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May 21, 2018
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Thank you for the kind words, much appreciated. ...
May 21,2018
May 21,2018
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Fairdeal properties have been managing our property for many years. Never had any problems, rent is always on time. Regular annual reviews are carried out with a detailed report for the landlord. All the maintenance is dealt with without any hassle with invoices and reports....
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Comment on agent fees
Excellent
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May 21, 2018
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Its been a pleasure managing your portfolio and your comments are much appreciated. Thank you ...
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Eva
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Please provide your complaint in writing (email or letter).
One of the directors of the company will revert within 2 weeks of receiving the complaint hopefully resolving your issue.
Last updated at 2:04 PM 09/05/2018 by Majid Haq
One of the directors of the company will revert within 2 weeks of receiving the complaint hopefully resolving your issue.
Best Letting Agent in W3 
Best Letting Agent in W3 
Best Letting Agent in West Central London 
