1 Star Review
Nov 12,2018
By:
'scott'
Nov 12,2018
Branch: London, 222 Bow Common Ln
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: E1
Branch: London, 222 Bow Common Ln
Lettings (as a Tenant)
Postcode: E1
6
people found
this helpful
WARNING please avoid this letting company as i would not want anyone to experience some of the worst customer services and practices i have ever seen which resulted in my 19 year old son being homeless with no money as they still have over £1300 in deposits which we are still chasing some 5 weeks on, we cannot get anyone to deal with this or return our calls or e mails.
my son signed a 3 month agreement for a room in a shared house in London for £830 per month, after this 3 month period no one had been in contact to renew and he spend two weeks trying to get someone to return his calls and e mails so he could renew.
in the 3rd week of trying to contact them he got an e mail to say he could stay if he signed a 12 month contact but the rent for this top floor flat small double room would increase by £130 per month so he would be looking at £960.
Around 3 days later he goes to mile end to speak to them directly in the office which is one of the most unorganised and rude office of so called customer service professionals i have ever heard off ( And i can vouch for this as i had the unpleasant job of trying to speak to them over the phone and although i was the guarantor they would not even give me their names or refer me to the people i needed to talk to, they just did not care that they had made someone homeless because of there greed and inadequate processes.
so following on his visit they then withdraw the offer but said they would find somewhere else for him which was even more expensive and that he had 5 days to move out of the property or risk further costs. this company is not professional or even trained to deal with this area of business and i would strongly advise anyone considering using them to steer clear!
Comment on agent fees
bad
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