“Update 2023I am changing my review from excellent to poor. ......”
2 Star Review
Aug 04,2023
By:
'DrMP'
Aug 04,2023
Branch: London, 429 Westferry Road
Services: Lettings (as a Tenant)
Rent PCM: £1500
Would you recommend?: Yes
Postcode: E14
Branch: London, 429 Westferry Road
Lettings (as a Tenant)
Rent PCM: £1500
Postcode: E14
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Update 2023
I am changing my review from excellent to poor.
Excellent applied to the old management of Holland Properties.
Poor applies to the new management.
We have been long term tenants; since the new management took over we face delays in priority maintenance (my elderly/disabled mother was left without central heating between Nov22 and Feb23) while we still wait for a lock to be fitted for more than one year now.
Most importantly, recently, they accused my mother for being in arrears for not paying the rent increase without the proper paperwork in place (june 23); while the last two months I received emails and phone calls to say we are in arrears when we are NOT, they just cannot check with their accounts team and they are accusing tenants just like this.
Earlier today, I was told If I do not send them a printscreen of the paid rent they will notify the landlord we are in arrears, when I explained that the rent is paid as always for the last 6 years ON TIME. I will not interrupt my work because they do not know how to do theirs,
Ridiculous. Avoid.
Past review below this line_____
Stephanie Lacey of the Docklands office was helpful, precise and prompt in the renewal of the contract. Happy with both Holland properties offices.
Comment on agent fees
I do not know
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