100% lettings valuation accuracy
67% lettings fee satisfaction
Sep 09,2012
Sep 09,2012
3
people found
this helpful
this helpful
me and my girlfriend where looking for a first property to rent and a castle estate property looked appealing. we where told we could move in mid December this turned out to be a lie and we ended up moving in on the 19 of January. the car park at the flats has alot of rubbish dumped at the back of it, after complaining numerous times they attempted to tidy this but it still looks like a rubbish dump. we where told when we moved in that pets where allowed yet when we emailed them regarding a deposit for a cat they said that the landlord will not allow pets and threatened to evict us if we where to keep one. also the fire alarm was set off at 1 in the morning and it was a false call we rang castle estates ( Nicola ) to find out the code to turn off the alarms and she replied "this is not our problem" after waiting with all the residents of this block of flats for over an hour emergency services had to be called to turn it off, as a result of the alarms going off for over an hour all the alarms battery's are going flat and beeping every 30 seconds we emailed castle estates about this and they said someone would come and change the battery's in them all the next day 2 months later and still not fixed. also the flat we are in was falsely advertised as it had our neibours bathroom as a picture of ours on the website. this company is appauling we have also been told that before they took over this property about 3 other flats had pets. basicly i think they stopped us having a cat so if we got one they would say we breeched our contract and take our deposit.
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Feb 27, 2013
“In response to the above we are sure that any landlord or letting agent reading the tenant’s comments will appreciate that there are two sides to every story. We are not prepared to comment any further other than to state that the aforementioned member of staff does not receive emergency calls from tenantsâ€
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Latest Reviews
3rd May 2022
reviewed by 'Shabs'
13th Mar 2022
reviewed by 'LJR'
29th Jan 2022
reviewed by 'Kelsey'
8th Jan 2019
reviewed by 'Captain'
7th Aug 2018
reviewed by 'Bramhall'
Opening Hours
Address
Castle Estates
The Smithy
Bramhall,Stockport
Cheshire
SK7 2BA
0161 4407444, 07765 241240
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 67% | £575 | £1,150 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 4 | 3 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- SK7
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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May 03,2022
May 03,2022
0
people found
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I leased a property through Castle Estates from the period of 2020 until 2022. Starting my tenency during the start of the outbreak of covid Lynn and Rob were so helpful and professional and have been absolutely amazing throughout my entire tenency. All communication is clear and ...
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Mar 13,2022
Mar 13,2022
0
people found
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Excellent Company. We've used them to rent out our house since 2018. Very professional, great team. I high recommend them....
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Jan 29,2022
Jan 29,2022
0
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Had some problems in a house I am currently letting through Castle estates.... when I spoke with Rob & Lynn they quickly got my problems resolved although some of the jobs were big problems they still managed to accommodate me and sort the house out can't ...
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Jan 31, 2022
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Kelsey thank you for taking the time to write your review it is very much appreciated. ...
Feb 01,2021
Feb 01,2021
0
people found
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I would highly recommend Castle Estates. Lynn, Rob and the office team are always friendly, helpful and supportive. Emails and telephone calls are answered promptly and thoroughly addressing any concerns or queries....
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Jan 08,2019
Jan 08,2019
5
people found
this helpful
this helpful
Castle Estates Bramhall are one of the worst letting agents I have ever used. They send you letters to say they are inspecting your property, only not to turn up. Plus be careful when leaving, they will try and rip you off for every penny. ...
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Comment on agent fees
Bad
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Jan 08, 2019
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During the tenancy Castle Estates carry out routine property visits on behalf of the landlord , having already given advance notice to the tenant of the planned visit then only in extreme circumstances out of our control would a booked visit then have to be cancelled and never without notifying the tenant as we are well aware they may be waiting for our visit.
With regards to the end of the tenancy I should mention that Castle Estates make no charges to tenant or landlord when carrying out the ...
Aug 07,2018
Aug 07,2018
3
people found
this helpful
this helpful
My experience with this outfit is similar to other reviewers, although I won't go into detail I would agree that they can not be trusted and are dishonest with their inspections.
I've been a landlord for 10 years and I've never had the displeasure of a ...
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Comment on agent fees
Very expensive
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Aug 09, 2018
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l Ibelieve that this is regarding your deposit.As we have advised all our deposits are held and protected in a custodial deposit scheme to ensure a fair result for a tenant and landlord if there are any deposit issues once the tenancy has ended. If I am incorrect please let me know what fees we have charged as the business owner I can confirm only an initial application fee is charged when an application to take a property is made. Castle Estates are very transparent about any fees .Castle Estat ...
Aug 11,2016
Aug 11,2016
7
people found
this helpful
this helpful
At first, I thought it was a fantastic Estate Agents, they soon got my deposit, rent and moved me and my partner into our flat with the help of Lynn.
Due to unforeseen circumstances me and my partner split, thankfully I was able to continue ...
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Jun 11, 2017
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How are you getting on? Sounds very similar to my situation 😞 ...
Mar 22,2013
Mar 22,2013
2
people found
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this helpful
Just before Christmas I reported to Castle Estates office that my boiler wasn't working I was really worried as I thought I would have no heating on over Christmas I didn't need to worry as Castle Estates sent someone out the same day and he ...
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Sep 09,2012
Sep 09,2012
3
people found
this helpful
this helpful
me and my girlfriend where looking for a first property to rent and a castle estate property looked appealing. we where told we could move in mid December this turned out to be a lie and we ended up moving in on the 19 of January. ...
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read full review
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Feb 27, 2013
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“In response to the above we are sure that any landlord or letting agent reading the tenant’s comments will appreciate that there are two sides to every story. We are not prepared to comment any further other than to state that the aforementioned member of staff does not receive emergency calls from tenants†...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 8:53 AM 26/08/2016 by Lynn
