100% sales valuation accuracy
50% sales fee satisfaction
67% lettings valuation accuracy
60% lettings fee satisfaction
Nov 08,2018
Nov 08,2018
0
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Awefully horrendus experience with Mundys Lettings. Avoid at all cost. 1. at the first inspection they couldn't even open the door and charged me of changing the lock and suspected I was sub-letting. I had to complain, only then they apologiesed that they tried again and could open the door. What the heck? 2. They recommended Virgin Media for a broadband choice, that the last tenant used them or Virgin's cables installed or something, so I went to Vigin only to find out Virgin Media never installed the cable there and only BT is available for the whole property I rented. 3. After moving out, they told me that I haven't returned a parking lot fob and tried to charge me for it. I had to remind them that at the time of signing the agreement they apologiesed me that no fob was available to me and I was like "don't worry I don't even own a car!" and no updates at all ever since, only when I move out a year later asking for a return? They haven't really apologiesed this, just stopped contacting me. 4. I had to renew the tenancy agreement and we set a date for the renwal. The agent wasn't present on our renewal appointment day. Another agent there told me they haven't prepared the renewed agreement so just to pay first and they'll get back to us later, they did not get back to me for two weeks I had to chase after them when I can sign the renewed agreement. 5. Obviously they didn't even update my renewed contract or so, because they gave me a false alert for moving out - I had to complain I renewed the contract so my moving date was long ahead. 6. They didn't tell me in advance the property was renamed just before I moved in, therefore, I could not find my address anywhere online - Linc council, water provider, electricity provider, post office, just anywehre. I asked them and it took them 2 days I think to get back to me with the previous address. - I think this is partically why for the first two weeks there were no letters delivered at all. When my flatmate wanted to know why there's no letter arriving, the agent was so rude. I was quite shocked at their customer service. These are only some memorable ones I shared but there were so many times I was shocked, that I paid for these people, for this service. I would rather find a private landlord and risk everything and feel so frustrated that they don't care yet I still paid for their "service". If you are a tenant, just avoid Mundys Lettings.
Comment on agent fees
It's not too high but when you think about their service it's too much.
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Latest Reviews
4th Mar 2024
reviewed by 'Stephen'
8th Nov 2018
reviewed by 'beethical'
27th Feb 2018
reviewed by 'Barry'
20th Oct 2017
reviewed by 'Simon'
30th Aug 2017
reviewed by 'Amanda'
Opening Hours
Address
Mundys
29 Silver Street
Lincoln
Lincolnshire
LN2 1AS
01522 510044
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 50% | £127,500 | £130,000 |
| Lettings | 67% | 60% | £520 | £675 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 0 | 3 | 1 | 1 | 0 | 1 | 0 | 1 |
Areas covered
- LN1
- LN2
- LN3
- LN4
- LN5
- LN6
- LN7
- LN8
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
No Properties
Mar 04,2024
Mar 04,2024
0
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Mundys are Absolutely Shocking, They Didn't Do Any Repairs to our Property, They left Me +My Disabled Partner with No Boiler, Heating an Hot Water for Over a Week, The Temperature dropped to -6, an All We got told from Mundys was ... Put an Extra ...
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Nov 08,2018
Nov 08,2018
0
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Awefully horrendus experience with Mundys Lettings. Avoid at all cost. 1. at the first inspection they couldn't even open the door and charged me of changing the lock and suspected I was sub-letting. I had to complain, only then they apologiesed that they tried again and ...
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Comment on agent fees
It's not too high but when you think about their service it's too much.
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Feb 27,2018
Feb 27,2018
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Emma handled our sales but Maxine was also involved.
Five star service, good telephone manner and so helpful.
Super team that helped the sale of my house run smoothly and very quickly.
Well done to you all. We will be back.ð...
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Comment on agent fees
It was as agreed before contract so no surprises.
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Feb 27, 2018
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(1)
Good Afternoon Barry - Thank you for your feedback, it is greatly appreciated. I have passed on your comments to Emma, Maxine and the team. Kind regards - Sarah ...
“Appalling, Unproffessional, Disrespectful / Rude, Untrustworthy, Liars, Incompetent.Such a poor ......”
Dec 07,2017
Dec 07,2017
0
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Appalling, Unproffessional, Disrespectful / Rude, Untrustworthy, Liars, Incompetent.
Such a poor experience that I wouldn't touch Mundys again with a barge pole....
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Comment on agent fees
Can't honestly comment as never got that far.
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Dec 07, 2017
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Good Afternoon Sarah, I can confirm I have passed on your comments to our Residential Sales Partner, who will be contacting you to discuss.
Kind regards - Sarah ...
Oct 20,2017
Oct 20,2017
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We found the company to be very professional, with friendly, efficient and effective staff who are readily available to deal with our and our tenants inquiries....
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Comment on agent fees
As expected
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Aug 30,2017
Aug 30,2017
0
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Excellent service! Chris was very personable and professional and I was kept informed all the way through. Would highly recommend Mundys. Girls in the office kept in touch with me on a regular basis too! Great service throughout 😀...
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Comment on agent fees
Happy with the fees charged
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Oct 13,2015
Oct 13,2015
3
people found
this helpful
this helpful
Avoid, avoid avoid !!!
The worst agent I have ever came across and been letting properties for almost 10 years:
- any form of communication was sent in a form of a threat,
- allowing Landlord's visit without tenant's permission, while I was away,
- still waiting ...
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What agent could do to change your mind?
Nothing, they are just useless all the way.Attached Filesnbsp;
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Aug 26,2013
Aug 26,2013
0
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Dont rent from them, they always try to deduct your deposit by 100 quid (for professional cleaning), even you spent a few days cleaning the property before you left. I was renting a one bedroom apartment, i swear i cleaned the apartment in a very good ...
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Jan 24,2011
Jan 24,2011
4
people found
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Just Useless!! They certainly had all the talk but failed to deliver - I switched to Pygott&Crone and straight away had viewings! It wasn't long before I was sold. Avoid Mundys at all costs!!...
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Vendor Fees
1.25Landlord Fees
No fees set.Tenant Fees
No fees set. Last updated at 21/10/2022, 9:57 AM by Sarah GreenComplaints Procedure
https://mundys.net/company-complaints-procedures/
Last updated at 8:57 AM 21/10/2022 by Sarah Green
