100% lettings valuation accuracy
63% lettings fee satisfaction
Nov 07,2018
Nov 07,2018
2
people found
this helpful
this helpful
From the start RMA have been more than disappointing. Their organisation is actually disgusting. When trying to confirm our tenancy initially, our private and confidential documents (photocopies of passports and bank letters) were lost for multiple tenants on 3 occasions by RMA. This is unacceptable and a breach of confidentiality. We were given only a weeks notice of when payments were due and we were only given this notice when we rang. Once we moved in, we found the property had not been deep cleaned. There was a wasp infestation. A window was not functioning. The walls which were described as 'freshly painted' were covered in marks. The mattresses were beyond unacceptable for both hygiene and comfort. The shower did not work at all and none of the above had been notified to us. After mentioning the above to RMA. It took one week to have the shower fixed, meaning one week without showers. It took 4 weeks and a lot of prompting for new mattresses. It's took nearly 2 months to get the window fixed, with lots of messing us around about when someone would come. The property was and won't be deep cleaned or 'freshly painted'. There is still a wasp issue. Workmen have been given keys to the property and turned up without us being informed. Every time we have tried to remind RMA of an issue, there is an 'excuse' or they have forgotten we needed an issue fixing. They ignore our emails, as we know they have been seen but no response sent. On the phone they are hesitant to help. Our estate agent Lauren Jiovani has done none of the organisation herself, in fact this was left to us, and she has not communicated with us. Finally after being asked if we would renew our contract, purely from the lack of choice, we decided to, and informed RMA (Lauren) of this, well within the time limit. Again when we had no response, we rang to confirm they had received our email and that our tenancy would be renewed. We were told they had confirmation of our renewal and were writing up paperwork, which they would email us regarding when to come and sign. Again we heard nothing, until we came home to find a 'to let' sign outside our property. We rang and again, due to lack of organisation and communication, our renewal had not been confirmed, and so this issue will 'be fixed' although we now do not know if our tenancy will be jeopardised, as when we asked RMA 'they didn't know'.
Overall I wouldn't recommend this company to my worst enemy. They have given us nothing but hell, and speaking to friends who also use RMA I know our experience is not a one off. If RMA weren't guaranteed work due to oxford being a student city, there is no way they would still have a business. No right minded adult would use this company and unfortunately is the situation where we have no choice.
There should be more standards and support to help students who are stuck in a situation like this with 'letting agents' who are quite frankly taking liberties to call themselves as such.
Overall I wouldn't recommend this company to my worst enemy. They have given us nothing but hell, and speaking to friends who also use RMA I know our experience is not a one off. If RMA weren't guaranteed work due to oxford being a student city, there is no way they would still have a business. No right minded adult would use this company and unfortunately is the situation where we have no choice.
There should be more standards and support to help students who are stuck in a situation like this with 'letting agents' who are quite frankly taking liberties to call themselves as such.
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Latest Reviews
27th Jul 2023
reviewed by 'Nathan'
15th Mar 2021
reviewed by 'Sami'
15th Mar 2021
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11th Mar 2021
reviewed by 'Richard'
20th Jan 2021
reviewed by 'Dan'
30th Sep 2020
reviewed by 'Caroline'
Opening Hours
Address
RMA Properties Ltd
101a Cowley Road
Cowley,Oxford
Oxfordshire
OX4 1HU
01865 251025
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 63% | £375 | £2,550 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 13 | 10 | 0 | 0 | 0 | 0 | 1 | 0 |
Areas covered
- Cowley
- Headington
- Marston
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jul 27,2023
Jul 27,2023
0
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It has been an interesting year for us tenants, we had a variety of issues stemming from an inadequate landlord. However, the staff at RMA helped us to find solutions that were suitable to the context and benefitted most parties involved. We'd like to personally ...
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Mar 15,2021
Mar 15,2021
0
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Very professional service they were very helpful especially Hassan they made sure I got what I needed and was very smooth...
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Mar 15,2021
Mar 15,2021
0
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Very professional service many thanks for all your help especially Hassan. Was looking after me and made sure I got what I needed...
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Mar 11,2021
Mar 11,2021
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We definitely enjoyed living in a property managed by RMA. They were always helpful and quick in providing assistance for the few maintenance issues that arose. The property itself was great and we had no unpleasant surprises. The process of signing and renewing the lease ...
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Jan 20,2021
Jan 20,2021
3
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I would give this agency zero stars if possible. Very very poor service. In a house with multiple issues that were never addressed and then they attempted to steal the deposit with completely illegitimate claims. Beware. I would recommend taking an itinerary of the house ...
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Sep 30,2020
Sep 30,2020
1
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Cowley - Oxford
I would give ZERO stars if possible. Worst letting agency I have ever experienced.
They never replied to our emails, we moved into a furnished house where half of the furniture was broken and it took more than 2 months for them to ...
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Sep 13,2019
Sep 13,2019
1
people found
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RMA customer service is shocking. Throughout the tenancy they were negligent - not responding to maintenance issues. Leaving rubbish in the garden from previous tenants for six months and taking two weeks to replace a mouldy mattress at the start of the tenancy that was ...
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Nov 07,2018
Nov 07,2018
2
people found
this helpful
this helpful
From the start RMA have been more than disappointing. Their organisation is actually disgusting. When trying to confirm our tenancy initially, our private and confidential documents (photocopies of passports and bank letters) were lost for multiple tenants on 3 occasions by RMA. This is unacceptable and ...
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Oct 15,2018
Oct 15,2018
1
people found
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The only reason to do business with this company is because they have a market monopoly on private rentals in certain areas in Oxford. Unfortunately, the office is highly disorganised, slow to react to repair/maintenance problems and mismanaged. At nearly every stage of my ...
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Jul 06,2017
Jul 06,2017
0
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Reyanda has been great so far. Very organised, replies to emails straight away and is very pleasant to deal with. The entire process of beginning to rent was done very quickly and efficiently. I can't yet comment on how they manage the property or whether ...
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Comment on agent fees
Roughly the same as everywhere else, though unlike some other places they don't offer the option of making amendments in the contract, which means you're essentially paying for just a copy of last year's contract but even with that the fees aren't ridiculous.
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Mar 08,2017
Mar 08,2017
1
people found
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I own a flat next door to one of RMA's properties. I asked them to fix some of the (fence) damage caused by storm Doris, they did it diligently! great customer service! Can't imagine how amazing they must be with their actual tenants. Well done ...
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Feb 25,2017
Feb 25,2017
0
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Barney and Fiona have helped me find my ideal flat in Oxford very quickly. From the start they have listened to exactly what I wanted and suggested only properties that fit my criteria. Fiona also stayed in the office late to allow me to make ...
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Comment on agent fees
Very high! Chancellors charge only £160 per person regardless of student/professional status.
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Feb 10,2017
Feb 10,2017
1
people found
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this helpful
Dani was very easy to deal with and very professional. She did a fantastic job at dealing with any issues I had, was very caring about me and seems to care greatly about her job and the company she works for....
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Dec 29,2016
Dec 29,2016
1
people found
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this helpful
Rma has been amazing through out in helping us with any issues that we came across with the house and Reyanda especially made everything quick, easy and peaceful!
Many many thanks again to Reyanda...
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Sep 27,2016
Sep 27,2016
4
people found
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this helpful
Money taken from our deposit not fully justified. No mention of the issue that our flat was EXTREMELY noisy at night as it's on top of a bar, making it difficult to sleep at night. Guess why? The bar owner is the landlord....
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Comment on agent fees
Neutral
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Jul 27,2016
Jul 27,2016
5
people found
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Absolutely rubbish letting firm with no regard for the tenant - purely work for the interest of the landlord. Only ever contacted us to set up loss of our deposit which was unjustified and ongoing. Emailed them over 5 times about fixing items and they never ...
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What agent could do to change your mind?
Not as steep as some in the area but still heavily overpriced.Attached Filesnbsp;
Comment on agent fees
Not as steep as some in the area but still heavily overpriced.
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Oct 10,2014
Oct 10,2014
1
people found
this helpful
this helpful
I am landlord and recently instructed the lettings team to rent my property out. Within the first few weeks of my introduction I have been introduced to the entire team and had consultation with each department I required to get my property on the market ...
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Comment on agent fees
I was offered a basic and comprehensive management for my property following the securing of a 12 month tenancy. I opted to pick certain services allowing me to negotiate a management fee that I was happy to pay. This was offered to me from the outset so I always knew there was wiggle room so to speak as opposed to the usual jargon you receive from opportunistic agents wanting your business at a overly high rate. Overall pleased!
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Sep 17,2014
Sep 17,2014
3
people found
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this helpful
This is a terrible estate agent. We have incurred extra costs that we weren't told about and have dealt with our landlord directly with no help whatsoever from the agent, even though we paid them agency fees. They take weeks to get back to you ...
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Dec 07,2013
Dec 07,2013
5
people found
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Rude, uninterested, patronising, quite simply useless. I would recommend that any students stay well away from this agent. If you have dealt with Mohammed you will know what I'm talking about!! Questionable practices involving the desposit and the inventory. Freudsters!!!...
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Jun 25,2012
Jun 25,2012
7
people found
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This rental agency are absolute fraudsters! They actually altered my contract after I had signed it to up the rent and photocopied the old signature page onto the new one they had faked and even backdated the rent page. Then claimed there never was another ...
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What agent could do to change your mind?
Not commit fraud by altering contracts to put the rent up Not allow a child to move into the house without asking me Answer queries Supply appropriate furniture Provide a secure home with locks Not just turn up in the house as and when they feel like it without askingAttached Filesnbsp;
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Jul 01,2019
Jul 01,2019
0
people found
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I recently checkout of a property managed by RMA properties on Cowley, and I had a really good experience with Lauren; that's why I feel the need to write her a review. Lauren managed my flat and was always very nice and helpful. Of course, ...
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Jan 23,2017
Jan 23,2017
2
people found
this helpful
this helpful
I have been using this agency for many years now and their professionalism, efficiency and extraordinary efforts made to ensure tenants' needs are met at the highest possible standard never fails to impress me! When they say they'll get something done, they ALWAYS deliver as ...
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Comment on agent fees
Standard competitive rates.
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Jul 28,2017
Jul 28,2017
0
people found
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Overall, I have a very positive experience RMA, especially Fiona was very nice and helpful with the property viewing and the application process. I had many questions, and she gladly helped explaining all the process to me. Reyanda and everyone at the office were also ...
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Comment on agent fees
The fee could have been a little lower, but wasn't too bad.
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Oct 10,2014
Oct 10,2014
2
people found
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I've got good things to say about the team at RMA Properties ltd. The marketing on the property was clear, the lettings negotiator we dealt with met us on time and answered our questions and finally the property administrator who dealt with all our paperwork ...
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Comment on agent fees
They gave me a full breakdown of fees to expect before I made my application to rent the property and what type of fees to expect during the tenancy. It was transparent as the law requires them to be.
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Jul 22,2020
Jul 22,2020
0
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We've had a really good experience with RMA properties with quick problem solving and a really good communication during our 2 years with them, they've always been friendly but professional and they've been able to solve any kind of situation that we could have found in ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 2:31 PM 01/11/2017 by allAgents
