0% lettings valuation accuracy
0% lettings fee satisfaction
“Absolutely disgusted with the lack of professionality at CoUNTrywide's Gateshead ......”
Sep 07,2012
Sep 07,2012
5
people found
this helpful
this helpful
Absolutely disgusted with the lack of professionality at CoUNTrywide's Gateshead call centre. They have to date lost three of our emails, one handwritten letter and apparently they dont have a record of any phone call we have made to them!
We are now in dispute with the Landlady for £240 (that as a mature student with four children has put me in debt as they have withheld my ENTIRE £650 bond!) and Countrywide are on the landlady's side because she has five properties with them!
Apparently, after ringing up a million times, they DO have records of a very important phonecall that could prove us right and get our money back - but are we allowed to see it? Are we hell.
An absolutely useless bunch of morons - DO NOT DO BUSINESS WITH THEM.
We are now in dispute with the Landlady for £240 (that as a mature student with four children has put me in debt as they have withheld my ENTIRE £650 bond!) and Countrywide are on the landlady's side because she has five properties with them!
Apparently, after ringing up a million times, they DO have records of a very important phonecall that could prove us right and get our money back - but are we allowed to see it? Are we hell.
An absolutely useless bunch of morons - DO NOT DO BUSINESS WITH THEM.
What agent could do to change your mind?
In order to make us recommend CoUNTrywide to people, they should do the following: Not lie Take records Not be biased towards the landlords just because they are providing them with a wage Not talk to you on the phone like you're a moron Do what they said they would Ring back when they say they will instead of forgetting Doncaster shouldnt tell us to ring Gateshead, for Gateshead to eff everything up and tell us to deal with Doncaster They should have given us the ‚£410 out of the ‚£650 that WAS NOT in dispute, straight away (we havent received a penny after three weeks) Learn their arse from their elbow.Attached Filesnbsp;
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Dec 05, 2012
Who do they secure your bond with? I was a tenant and I've lost my paperwork and they won't tell me!
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Latest Reviews
7th Sep 2012
reviewed by 'Jeffercake'
10th Oct 2011
reviewed by 'Smoky'
Opening Hours
Address
Countrywide Residential Lettings
26 Hallgate
Doncaster
South Yorkshire
DN1 3NL
01302 360583
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 | 0 |
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“Absolutely disgusted with the lack of professionality at CoUNTrywide's Gateshead ......”
Sep 07,2012
Sep 07,2012
5
people found
this helpful
this helpful
Absolutely disgusted with the lack of professionality at CoUNTrywide's Gateshead call centre. They have to date lost three of our emails, one handwritten letter and apparently they dont have a record of any phone call we have made to them!
We are now in dispute ...
read full review
read full review
What agent could do to change your mind?
In order to make us recommend CoUNTrywide to people, they should do the following: Not lie Take records Not be biased towards the landlords just because they are providing them with a wage Not talk to you on the phone like you're a moron Do what they said they would Ring back when they say they will instead of forgetting Doncaster shouldnt tell us to ring Gateshead, for Gateshead to eff everything up and tell us to deal with Doncaster They should have given us the ‚£410 out of the ‚£650 that WAS NOT in dispute, straight away (we havent received a penny after three weeks) Learn their arse from their elbow.Attached Filesnbsp;
Was this helpful?
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Yes
Dec 05, 2012
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Who do they secure your bond with? I was a tenant and I've lost my paperwork and they won't tell me! ...
Oct 10,2011
Oct 10,2011
7
people found
this helpful
this helpful
Very nasty experience. I would never use this agent again.
It would be very boring to list every problem, but if you just think in terms of lazy and rude staff who have no interest in the tenant at all and bungle basic admin tasks, ...
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read full review
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