83% sales valuation accuracy
100% sales fee satisfaction
Nov 06,2018
Nov 06,2018
10
people found
this helpful
this helpful
We appointed Dexters Wimbledon Office to be our sole agent to evaluate and sell our property located in West Wimbledon.
Here are the reasons we feel extremely let down by the service we received:
1) The office manager met us at our property, and, as it turned out, overvalued it considerably. He assured us that Dexters would be able to sell our property with confidence. For the âexcellent customer serviceâ we would receive, we would have to pay a sole agency fee of 2% plus VAT, of the selling price.
2) Only a handful pictures of the property were put on property portals. The description of our property was very brief and lacklustre â it did not contain (in our opinion) many of the key selling points.
3) Our property seemed to be a lesser priority and very few viewings took place over the sole selling period (see point 4). There were a number of no-shows/cancellations at the last minute.
4) As our sole agent, the Dexters Terms and Conditions bound us for an extremely long 15 weeks.
5) Often the prospective buyers brought through the door seemed uninterested in the property and the location, which made us suspect they were being forced to view it with others they were more interested in.
6) The agents showing the property were often unprofessional and were unable to overcome objections that came from clients.
a. For example, some feedback was that our property needed considerable updating, when the property had been valued by Dexters based on its current state.
b. On another occasion, the agent representative arrived with the client at our property 20 minutes earlier than the allotted time without informing us and proceeded to open the front door without knocking. We were in the middle of changing our clothes(!). The client (obviously!) got put off.
c. On a further occasion, an agent representative blankly asked me what the house keys were for when I handed the keys to them to give to the office.
d. On another occasion (after we subsequently decided to hold on to our keys!) the agent representative was more than 30 minutes late for a viewing and we were not informed. We had to call the office to find out if the viewing was going ahead and we were told to wait another 15 minutes. After waiting for a further 15 minutes, we decided to leave as they were now almost an hour late and our small child was hungry. We were then provided with client feedback for the viewing that never happened.
This whole experience has been draining, frustrating and above all, a huge waste of valuable time over the key Summer months. We watched as a number of properties we were interested in buying slipped by. We did get an apology from the branch manager towards the end of our contract, but for us, this was too little, too late. Unfortunately, we would not recommend Dexters to any of our friends based on the service we received.
Here are the reasons we feel extremely let down by the service we received:
1) The office manager met us at our property, and, as it turned out, overvalued it considerably. He assured us that Dexters would be able to sell our property with confidence. For the âexcellent customer serviceâ we would receive, we would have to pay a sole agency fee of 2% plus VAT, of the selling price.
2) Only a handful pictures of the property were put on property portals. The description of our property was very brief and lacklustre â it did not contain (in our opinion) many of the key selling points.
3) Our property seemed to be a lesser priority and very few viewings took place over the sole selling period (see point 4). There were a number of no-shows/cancellations at the last minute.
4) As our sole agent, the Dexters Terms and Conditions bound us for an extremely long 15 weeks.
5) Often the prospective buyers brought through the door seemed uninterested in the property and the location, which made us suspect they were being forced to view it with others they were more interested in.
6) The agents showing the property were often unprofessional and were unable to overcome objections that came from clients.
a. For example, some feedback was that our property needed considerable updating, when the property had been valued by Dexters based on its current state.
b. On another occasion, the agent representative arrived with the client at our property 20 minutes earlier than the allotted time without informing us and proceeded to open the front door without knocking. We were in the middle of changing our clothes(!). The client (obviously!) got put off.
c. On a further occasion, an agent representative blankly asked me what the house keys were for when I handed the keys to them to give to the office.
d. On another occasion (after we subsequently decided to hold on to our keys!) the agent representative was more than 30 minutes late for a viewing and we were not informed. We had to call the office to find out if the viewing was going ahead and we were told to wait another 15 minutes. After waiting for a further 15 minutes, we decided to leave as they were now almost an hour late and our small child was hungry. We were then provided with client feedback for the viewing that never happened.
This whole experience has been draining, frustrating and above all, a huge waste of valuable time over the key Summer months. We watched as a number of properties we were interested in buying slipped by. We did get an apology from the branch manager towards the end of our contract, but for us, this was too little, too late. Unfortunately, we would not recommend Dexters to any of our friends based on the service we received.
Comment on agent fees
The service was rubbish when compared to the agents fee. The fee was too high.
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Nov 13, 2018
Dear Sir/MadamI am really sorry to read your review and have spoken to Simon in the Wimbledon office and understand that he has discussed this with you but If you would like to discuss this further, please do not hesitate to contact me - [email protected] Kind regards Marilyn
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Opening Hours
Address
Dexters
12 The Broadway
Wimbledon,London
Greater London
SW19 1RF
020 8545 8580, 020 8545 8581
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 83% | 100% | £390,000 | £630,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 4 | 5 | 0 | 0 | 2 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Nov 08,2022
Nov 08,2022
0
people found
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2 days without heater at 15 degrees. No help support or even emphaty from Dexters. More than 6 weeks to repair boiler and still not working. Gas leak in between. The only answer from Wimbledon office Manager in writting: “you are welcomed to leave if you don’t ...
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Jul 13,2021
Jul 13,2021
0
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Gabriel and his team were fantastic from start to finish. They were always available to answer our queries and really helped speed the process up. I would certainly recommend them....
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Jul 14, 2021
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(1)
Dear Indica. We really appreciate all feedback and I am delighted to hear that we have achieved our objective of delivering a 5* service. Good luck with your move. Kind regards Evie Fisher Customer Relations Team ...
Nov 29,2020
Nov 29,2020
3
people found
this helpful
this helpful
Hello everyone!
I think I should share my bad experience for second time with Dexters Property Management at the Wimbledon branch!
I dont know how I can start telling you a long story about our poor experience with services and unprofessional staff still I think ...
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Dec 01, 2020
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Dear Simin, I am sorry to read your review and that you have been unhappy with our service. We are currently reviewing this matter and will be in touch. Kind regards, Sarah Tranter ...
Mar 24,2020
Mar 24,2020
0
people found
this helpful
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If you want coronavirus delivered direct to your door please contact Dexters, the only estate agent still greedy enough to be operating during this lock down. Did not realise this was a company comprised completely of key workers... no wonder estate agents have a bad ...
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Feb 04,2020
Feb 04,2020
0
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Gabriel C was sensational when assisting with a complex transaction. Very impressed and I will definitely use Dexters in the future....
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Nov 06,2018
Nov 06,2018
10
people found
this helpful
this helpful
We appointed Dexters Wimbledon Office to be our sole agent to evaluate and sell our property located in West Wimbledon.
Here are the reasons we feel extremely let down by the service we received:
1) The office manager met us at our property, and, as it ...
read full review
read full review
Comment on agent fees
The service was rubbish when compared to the agents fee. The fee was too high.
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Nov 14, 2018
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(2)
Hi Marilyn, Thanks for getting back to me on the issue. All I would say that I am not happy at all being a customer. The time that was wasted by Dexters, Wimbledon cannot be replaced. I have bought and sold so many properties in UK and outside but never received such a bad service. Me and my wife kept telling Simon and other agents on the phone or by visiting their office in Wimbledon that we are not happy with the service and they should do something about it. We also requested them for an ear ...
Feb 07,2018
Feb 07,2018
0
people found
this helpful
this helpful
Hayley was totally on the ball from the moment I called - everything has gone like clockwork and we have viewed and completed the rental in record time. Thank you for the great service Hayley...
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Comment on agent fees
Totally reasonable - I have absolutely no complaints
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Feb 12, 2018
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Dear Emiller,
We are delighted to read that our Wimbledon Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review.
We wish you all the best for the future.
Kind regards,
Marilyn Head of Customer Relations ...
Jan 12,2018
Jan 12,2018
0
people found
this helpful
this helpful
I would like to recommend James Bignell for a five star rating. Dexters have been my agents for a good number of years. In the past I've had some disagreements with the company. Since James Bignell joined Dexters I've had had a very good relationship ...
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Feb 12, 2018
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Dear Wendy,
We are delighted to read that our Wimbledon Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review.
We wish you all the best for the future.
Kind regards,
Marilyn Head of Customer Relations ...
Apr 28,2017
Apr 28,2017
0
people found
this helpful
this helpful
Since James Brignell is doing great.... all the staff that needed to done from about almost 2 years was finally done in one week thank to him.really professional.... finally. well done. Thanks...
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May 03, 2017
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Dear Nelly, thank you for your comments although I am sorry to read that things had not been going well until James became involved. If you could let me have further details regarding this, I would like to review the earlier dealing with the team. I look forward to hearing from you. Kind regards Marilyn Plews, Head of Customer Relations [email protected] ...
Dec 23,2016
Dec 23,2016
0
people found
this helpful
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Dexters South Wimbledon were amazing I have rented a property through them for 2 years they are continually helpful throughout.
All members off staff were professional and very polite. I had a brilliant service and would highly recommend my family and friends to Dexters....
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Comment on agent fees
Good
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Jan 03, 2017
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Dear Sir/Madam,
I just wanted to say thank you for your kind comments about the service you received from our South Wimbledon office.
We really appreciate you taking time to post this review as feedback is very important to us. I would like to wish you all the best for the future and look forward to doing business again with you.
Kind regards,
Marilyn Head of Customer Relations. ...
Nov 06,2015
Nov 06,2015
1
people found
this helpful
this helpful
My home was destroyed by fire where I lived with my husband and our 2 year old daughter. We needed a new accommodation urgently. Mohammed went out of his way to find a suitable property for us. He negotiated price with the landlord on behalf of ...
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Nov 09, 2015
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(1)
Hello,
I am the Customer Services Manager here at Dexters, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers.
Marilyn ...
Jun 08,2014
Jun 08,2014
187
people found
this helpful
this helpful
The overall quality and communication with Dexters is terrible, we've been told 3 different things by 3 different agents, who apparently don't communicate with each other as each agent was completely unaware we'd been in contact with them before.
We paid an early leaving fee (10% of all ...
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What agent could do to change your mind?
Agents were unhelpful and uninformed.Attached Filesnbsp;
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Jun 25, 2014
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(1)
Hello
I am really sorry to hear that you have been unhappy with the service provided by our Dexters branch. I am head of Customer Services and I wondered if I could be of any further assistance.
If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you.
I look forward to hearing from you.
Marilyn ...
Sep 02,2013
Sep 02,2013
90
people found
this helpful
this helpful
Dexters were the agent for the rental we lived in for two years. Towards the end of the agreement we approached them and asked about moving out 20 days or so early. They were fine with this and we agreed a date. We had a letter ...
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What agent could do to change your mind?
If you stuck to the arrangement you made it would have been fine. Not giving a phone call or an email or anything but just changing it at the last second is absurd.Attached Filesnbsp;
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Oct 02, 2013
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Hello,
I am really sorry to hear that you have been unhappy with the service provided by Dexters. I am Head of Customer Services here at Dexters and I wondered if I could be of any further assistance. If you could e-mail me further details to [email protected], we can discuss the situation directly and try and resolve any outstanding issues for you.
I will look forward to hearing from you.
Asma ...
Oct 31,2012
Oct 31,2012
86
people found
this helpful
this helpful
I can second everything user 'never again' said.
They wouldn't provide the EPC until I made it a condition of my offer. They began ringing every day and leaving frenzied "the sky is falling" messages when the fixed term was about 2 months before its end, ...
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What agent could do to change your mind?
Absolutely nothing. They behaved deceitfully and are clearly either uninformed of the existence of tenants' rights or attempting to exploit the possibility that the tenant isn't aware of his/her rights. This is a perfect example of why LAs need to be regulated.Attached Filesnbsp;
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Nov 12, 2012
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As if it's not a tenant's legal right to have the contact information of the landlord. All this nonsense came straight from the BRANCH MANAGER and in writing. ...
Oct 10,2012
Oct 10,2012
84
people found
this helpful
this helpful
DO NOT rent through this agent - all smiles and helpfulness until you pay the 'holding' fee (which does not take the property off the rental market), then they are a nightmare to get hold of unless they want your deposit, then they are aggressive ...
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What agent could do to change your mind?
If the agent had been willing to discuss issues professionally, instead of being rude, bullying and arrogant.Attached Filesnbsp;
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Oct 21, 2012
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Thank you for your generic reply (yes, I did look at replies to other comments) - as we have already asked who to complain to and your name/email address was not the one given, we can only assume that either;
a) Dexters have finally realised they have too big an issue to keep fobbing people off via individual offices, so have employed a central person to do this so their other email addresses are not clogged with complaints.....
b) you are only rolled out when complaints are logged on a pub ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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