78% lettings valuation accuracy
87% lettings fee satisfaction
Nov 02,2018
Nov 02,2018
3
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I viewed a house via Haart two months ago, I loved the house and the landlord was present and seemed really nice, however, Dinesh was frustrating to deal with from the start.
When we arrived to view the property two girls were in there looking already, they were waiting for their boyfriends to also come and look at the property who were running late. They arrived after us and were late but Dinesh advised that they should be able to look around first. I am assuming that Dinesh was keen for these two couples to move in to property because that would mean four lots of agency fees. I was 30 weeks pregnant at the time and made to stand outside and wait for them to look around even though I had been prepared and shown up early. It was clear that the landlord was also dismayed as he pulled Dinesh to one side to remind him in my ear shot that it was ultimately his choice who should let the property. The two couples viewing the property wanted to video call their mum and show her around the property, luckily the landlord stepped in at this point and allowed us to view the property.
We decided we were interested and made that clear to the landlord, who advised the following day they wished to accept us. I went into Haart the same day and paid the agency fees and signed the documents to enable them to start the referencing process. I made sure to advise that I work in insurance and do not wish to receive nuisance phone calls from homelet in relation to taking out tenants liability insurance.
Because you cannot carry out the reference process until 60 days prior to the tenancy starting we had a little wait. I had to remind Dinesh to start this process as the 60 days went and passed it was apparent he was not going to start the ball rolling until I reminded him to do so.
The reference process itself was ok apart from the sheer amount of information they asked for, my partner had to supply a copy of their contract of employment, a statement from his boss and three months pay slips. I only had to supply pay slips ?? Which seems strange as my partner earns double my wage.
After passing the checks homelet rang my partner 4 times asking if we wished to take out their tenants liability, each time he advised no we did not and asked them to remove as from the system as we do not want their product. Dinesh then rang myself asking if i wished to take out the insurance, I explained to him again that I did not.
Tenants liability is hardly provided by any insurance underwriters, it is a product similar to PPI in terms of usefulness. Seeing as the house is unfurnished why would I need an accidental damage policy on the landlords fixtures and fittings. Strangely enough homelet are one of only a handful of providers which offer this insurance.
3 weeks prior to the move in date Haart called asking if we could change the move in date a week later, which would be one week before my due date which they were aware of. I was shocked that they had even asked, and they quickly confirmed we would be able to move in on the original due as we had previously arranged.
The week before the move in date we still did not have the tenancy agreement ready for us to sign. Dinesh then called again about tenants liability, yet again I advised we would arrange all of our own insurances when we were in the property and able to actually know what we needed to insure. Dinesh said that we could not have the tenancy agreement signed until we had produced a policy document for tenants liability. I explained to Dinesh that there is no requirement in tenancy agreement for us to have an insurance policy or produce a copy to Haart.
The agreement states under tenants obligations
14.3. As a condition of entering into this tenancy agreement the tenant shall ensure they
have sufficient means to cover their liability for accidental damage to the landlord's property, furniture, fixtures and fittings
I confirmed that we have sufficient means to cover our liability in respect of accidental damage including the deposit we have paid.
Dinesh then tried to use scare tactics to try and get me to purchase the policy. He advised there would be no cover for things such as storm, fire or flood if I did not purchase the policy as the landlord is not responsible for insuring these. I advised Dinesh that I work in insurance and that tenants liability insurance does not cover the buildings like a normal household insurance policy it only covers me accidentally damaging the landlords fixtures and fittings. Dinesh advised me the landlord only has legal expenses which I commented was strange as the tenancy agreement states under landlords obligations
21. Insurance 21.1. To insure the Premises and the Fixtures and Fittings under a general household policy with a reputable insurer and to provide a copy of the relevant sections of the insurance policy to the Tenant at the start of the Tenancy or as soon as possible thereafter.
When I made a complaint about Dinesh he advised that he was sorry I thought he was argumentative and that he was just trying to help me move in. My complaint is not regarding Dinesh being argumentative although he certainly was, it was regarding the blatant mis sale of tenants liability insurance which I assume he earns a commission from each referral. Dinesh was aware that I was 37 weeks pregnant at the time and anxious to move into a property which I had made all of my arrangements to move into for only a few days later.
I have had to nudge Dinesh every step of the way and argue about the scope of tenants liability insurance. I advise Dinesh do some research on the product he is trying to force people into buying before he sells it. I will be making a complaint to homelet as they are the next FCA regulated firm in the chain for mis sale of an insurance product.
When we arrived to view the property two girls were in there looking already, they were waiting for their boyfriends to also come and look at the property who were running late. They arrived after us and were late but Dinesh advised that they should be able to look around first. I am assuming that Dinesh was keen for these two couples to move in to property because that would mean four lots of agency fees. I was 30 weeks pregnant at the time and made to stand outside and wait for them to look around even though I had been prepared and shown up early. It was clear that the landlord was also dismayed as he pulled Dinesh to one side to remind him in my ear shot that it was ultimately his choice who should let the property. The two couples viewing the property wanted to video call their mum and show her around the property, luckily the landlord stepped in at this point and allowed us to view the property.
We decided we were interested and made that clear to the landlord, who advised the following day they wished to accept us. I went into Haart the same day and paid the agency fees and signed the documents to enable them to start the referencing process. I made sure to advise that I work in insurance and do not wish to receive nuisance phone calls from homelet in relation to taking out tenants liability insurance.
Because you cannot carry out the reference process until 60 days prior to the tenancy starting we had a little wait. I had to remind Dinesh to start this process as the 60 days went and passed it was apparent he was not going to start the ball rolling until I reminded him to do so.
The reference process itself was ok apart from the sheer amount of information they asked for, my partner had to supply a copy of their contract of employment, a statement from his boss and three months pay slips. I only had to supply pay slips ?? Which seems strange as my partner earns double my wage.
After passing the checks homelet rang my partner 4 times asking if we wished to take out their tenants liability, each time he advised no we did not and asked them to remove as from the system as we do not want their product. Dinesh then rang myself asking if i wished to take out the insurance, I explained to him again that I did not.
Tenants liability is hardly provided by any insurance underwriters, it is a product similar to PPI in terms of usefulness. Seeing as the house is unfurnished why would I need an accidental damage policy on the landlords fixtures and fittings. Strangely enough homelet are one of only a handful of providers which offer this insurance.
3 weeks prior to the move in date Haart called asking if we could change the move in date a week later, which would be one week before my due date which they were aware of. I was shocked that they had even asked, and they quickly confirmed we would be able to move in on the original due as we had previously arranged.
The week before the move in date we still did not have the tenancy agreement ready for us to sign. Dinesh then called again about tenants liability, yet again I advised we would arrange all of our own insurances when we were in the property and able to actually know what we needed to insure. Dinesh said that we could not have the tenancy agreement signed until we had produced a policy document for tenants liability. I explained to Dinesh that there is no requirement in tenancy agreement for us to have an insurance policy or produce a copy to Haart.
The agreement states under tenants obligations
14.3. As a condition of entering into this tenancy agreement the tenant shall ensure they
have sufficient means to cover their liability for accidental damage to the landlord's property, furniture, fixtures and fittings
I confirmed that we have sufficient means to cover our liability in respect of accidental damage including the deposit we have paid.
Dinesh then tried to use scare tactics to try and get me to purchase the policy. He advised there would be no cover for things such as storm, fire or flood if I did not purchase the policy as the landlord is not responsible for insuring these. I advised Dinesh that I work in insurance and that tenants liability insurance does not cover the buildings like a normal household insurance policy it only covers me accidentally damaging the landlords fixtures and fittings. Dinesh advised me the landlord only has legal expenses which I commented was strange as the tenancy agreement states under landlords obligations
21. Insurance 21.1. To insure the Premises and the Fixtures and Fittings under a general household policy with a reputable insurer and to provide a copy of the relevant sections of the insurance policy to the Tenant at the start of the Tenancy or as soon as possible thereafter.
When I made a complaint about Dinesh he advised that he was sorry I thought he was argumentative and that he was just trying to help me move in. My complaint is not regarding Dinesh being argumentative although he certainly was, it was regarding the blatant mis sale of tenants liability insurance which I assume he earns a commission from each referral. Dinesh was aware that I was 37 weeks pregnant at the time and anxious to move into a property which I had made all of my arrangements to move into for only a few days later.
I have had to nudge Dinesh every step of the way and argue about the scope of tenants liability insurance. I advise Dinesh do some research on the product he is trying to force people into buying before he sells it. I will be making a complaint to homelet as they are the next FCA regulated firm in the chain for mis sale of an insurance product.
Comment on agent fees
I shouldn't have had to pay a penny for the terrible service I have received, I have effectively done Dineshs' job for him.
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Opening Hours
Address
haart
16 - 18 Upper Parliament Square
City Centre,Nottingham
Nottinghamshire
NG1 2AD
0 115 985 9065
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 78% | 87% | £450 | £1,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 10 | 4 | 23 | 9 | 13 | 0 | 5 | 0 | 5 | 7 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Oct 03,2024
Oct 03,2024
0
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Scott Stennett came to the family property to do a probate valuation . Scott was extremely polite , professional and considerate to the family’s grief whilst discussing the property detail. We were all impressed with his manner and warmth that we would certainly recommend Harts to ...
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Sep 25,2024
Sep 25,2024
0
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I recently ended my tenancy with Haart for a property in Nottingham, and I have to say, the experience has been extremely frustrating. Despite following all procedures, including returning the keys and sending multiple emails, I’ve received no response regarding the return of my ...
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Sep 17,2024
Sep 17,2024
0
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I recently had a house viewing with Dinesh from Haart, and I was very impressed with his professionalism and knowledge. He provided all the necessary details about the property, answered all my questions thoroughly, and was incredibly approachable throughout the viewing. Dinesh was well-prepared and ...
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Jul 30,2024
Jul 30,2024
0
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You set up a tennancy with haarts Estate agent. The agent dealing with the tenancy is zoe Gregory. Before the tenancy was signed she was so good at doing what she needed to to get the tenancy signed. First months payment by the Tennant to ...
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Comment on agent fees
The fees are OK but underpaying someone and then still not correcting it is absoluty not on and should not lie on me to chase them.
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Mar 27,2024
Mar 27,2024
0
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Dinesh was very helpful and professional.He has showed the property very patiently. Really nice person . I totally recommend him and Haart agency .thank you so much. Dinesh has come across as being eager to help, enthusiastic and very responsive. I wish him the very ...
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Feb 27,2024
Feb 27,2024
0
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I was quietly impressed with Dinesh from the start
His Valuation was realistic and his enthusiasm and dedication to his work certainly persuaded me to go ahead with Haarts Nottingham and I can honestly say I’m not disappointed
The House has sold within the ...
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Feb 06,2024
Feb 06,2024
0
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This is the most unprofessional estate agents we've had the displeasure of dealing with. Emma the branch manager broke regulations, ethics and used bullying tactics when we were simply trying to purchase a property. Three weeks into the process after sending documents and identification, she ...
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Feb 06,2024
Feb 06,2024
0
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Probably the most unprofessional of Estate agents you can deal with. From calling up my estate agents screaming at them, the bullying the constant threats of withdrawing to allow sale to fall through. I highly encourage people to not sell through them, highly stressful, the ...
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Dec 22,2023
Dec 22,2023
0
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Would like to say a massive thank you to Dinesh and the staff at Haarts on selling my property, was informed throughout the process via emails and sms, very professional in what they Do. Highly Recommend.
Steve....
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Dec 08,2023
Dec 08,2023
0
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Hi would just like to say a pleasure doing business with this company to sell our late parents house the staff were so polite and helpful Scott was ready to help when he could or made sure we got the help we needed would love ...
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Oct 20,2023
Oct 20,2023
0
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Many thanks to Sean, He dealt with my letting.
Took his time to explain every stage of the process. Has good communication skills and very professional . Keep up the good work...
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Aug 18,2023
Aug 18,2023
0
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Sean dealt with the letting of my house. Great at communicating, very speedy and very helpful....
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Jun 08,2023
Jun 08,2023
0
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Many thanks to Zoe, she is THE BEST in the business, communication is brilliant, she is always available to talk, day and night, what you see you will get…. Very professional lady she is… I been in this business for many years and i only ...
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Apr 21,2023
Apr 21,2023
0
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Many thanks to Sean. He is such a great person to work with.Good communication skills made the whole process very easy....
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Apr 21,2023
Apr 21,2023
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Like to say a big thanks to all the team that worked so hard and quickly to get my family move in.
Very polite at all times very helpful
In a short space of time
Much appreciated .
Thank you all haart team ,...
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Apr 14,2023
Apr 14,2023
0
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Excellent customer service with detailed instructions and updates on all stages. Received excellent customer service from Sean. Keep up the good work....
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Mar 14,2023
Mar 14,2023
0
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Rachel was very helpful, patient and friendly through the whole process. And was very efficient at getting me any information I needed...
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Feb 16,2023
Feb 16,2023
0
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Gerilee and Dinesh have been really helpful and supportive during the negotiations. They helped us on their days off too....
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Feb 02,2023
Feb 02,2023
0
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We have just completed on the purchase of our first home. It was a tense and stressful time because of the incompetence of the conveyancing company we used but thanks to Lesley who worked tirelessly to progress the sale, we finally got there.
Thanks Lesley, ...
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Jan 27,2023
Jan 27,2023
0
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I would like to thank Sean at the Nottingham City branch for his excellent and efficient handling of my property letting....
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Dec 16,2022
Dec 16,2022
0
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I bought property using them their service is good.
Always trying to answer questions ontime they not the ones that cheat. I really appreciate Scott for helping me....
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Nov 18,2022
Nov 18,2022
0
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Application was straightforward. I was in communication with Rachael who is part of the Haart’s team. She was absolutely incredible, great, lovely and is fantastic at her job. If I could give infinity stars I would. Haart is very reliable and will definitely let ...
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Nov 03,2022
Nov 03,2022
0
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Rachael Chambers was very helpful throughout the process of moving out and always very attentive whenever needed.
Always answering calls / calling back with in minutes & always helping us when we needed assistance.
Thank you Rachael!...
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Oct 27,2022
Oct 27,2022
0
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We just moved in to our new property and Sean was a fantastic help every step of the way into achieving our great home. Really helpful....
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Oct 21,2022
Oct 21,2022
0
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My experience with Haart was wonderful. Sean Doherty handled my case very professionally. Keep it up and remain committed to serve....
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Oct 18,2022
Oct 18,2022
0
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Racheal was amazing in showing us a property and being there every step of the way :) friendly and supportive. A true asset to the company....
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Aug 23,2022
Aug 23,2022
0
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I have been trying for months to buy house , and one of the best sales agent I come across,
Scott from Haarts has been really friendly very professional and always try's his best to get viewing for the property we like, comes out his way ...
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Aug 20,2022
Aug 20,2022
0
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Its a very smooth journey with haarts.ocean is in regular contact all the way, she is so helpful, friendly and knowledgeable. Very professional. Highly recommend. Thank you...
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Aug 18,2022
Aug 18,2022
0
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Mr Nathan Binfield has provided us with an efficient and friendly service in our property purchase. Many thinks for all this. Lina Appleton...
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Jul 22,2022
Jul 22,2022
0
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Melanie Murchie was absolutely brilliant. Never spoken to her before and not even my branch but she went that extra mile for me. Communication great and backed it up with her actions. Helping me going forward and I couldn’t be more pleased. I really ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Best Letting Agent in NG1 
I read your review at Allagents.com. I am very disappointed to know that you felt that way about my service. It was certainly not my intention to leave an unsavoury experience for you.
I always try my best to leave a very good impression with my clients and I will definitely do my best to improve my services in all aspects of your complaint.
I hope I could get an another opportunity to serve you better!
I wish you and Joseph all the best for the future.
If there is any further issues, please contact me directly and we can resolve it.
Have a lovely weekend.