100% sales valuation accuracy
86% sales fee satisfaction
67% lettings valuation accuracy
69% lettings fee satisfaction
Nov 01,2018
Nov 01,2018
2
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My initial experience with Sophia and Layla was positive no complaints. Even the lady who did our check in was professional and polite. However the property manager cherelle muschette is incompetent, rude, and dismissive. In all my years as a professional, I have never come across a letting agent as bad as her.
There have been some issues with the property, I understand this may happen from time to time but the main issue is in the way that it is handled. Honestly if you are considering renting from them please see who will be dealing with your home in the longterm before hand.
As a former senior manager in the hospitality industry I know the lengths I have personally gone to, in order to make sure my customers and clients were happy. Let alone a property that I am giving over £16000 worth of business a year. I have been personally injured through incompetence and my grievances have been ignored. The main issue of parking is still unresolved some 6 months in. It is dissapointing that I now have to take the time to escalate the situation and make a formal complaint. I only hope it is taken seriously as shes already accused me of making a complaint previously which I have not. She clearly just has a knack of rubbing people the wrong way. You've been warned!
There have been some issues with the property, I understand this may happen from time to time but the main issue is in the way that it is handled. Honestly if you are considering renting from them please see who will be dealing with your home in the longterm before hand.
As a former senior manager in the hospitality industry I know the lengths I have personally gone to, in order to make sure my customers and clients were happy. Let alone a property that I am giving over £16000 worth of business a year. I have been personally injured through incompetence and my grievances have been ignored. The main issue of parking is still unresolved some 6 months in. It is dissapointing that I now have to take the time to escalate the situation and make a formal complaint. I only hope it is taken seriously as shes already accused me of making a complaint previously which I have not. She clearly just has a knack of rubbing people the wrong way. You've been warned!
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Latest Reviews
20th Dec 2022
reviewed by 'Tom'
15th Feb 2021
reviewed by 'Tuoyo'
2nd Jan 2021
reviewed by 'Radeyah'
29th Jun 2020
reviewed by 'Katrina'
13th Apr 2020
reviewed by 'Appolinaire'
Opening Hours
Address
Streets Ahead
219 - 221 Lower Addiscombe Road
Croydon
Greater London
CR0 6RB
020 8655 1300
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 86% | £190,000 | £340,000 |
| Lettings | 67% | 69% | £700 | £1,450 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 63 | 13 | 159 | 23 | 88 | 1 | 139 | 1 | 34 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Dec 20,2022
Dec 20,2022
0
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Useless and will take everything possible from you. Left us without access to any water for over a week and cheated us out of
Our deposit....
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Mar 31,2021
Mar 31,2021
0
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I didn’t end up renting through Streets Ahead, however, I couldn’t fault Gareth.
Great communication skills, very personable and a pleasure to speak to.
He wasn’t your ‘typical pushy sales agent’ which was refreshing.
Definitely a credit to his team!...
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Feb 15,2021
Feb 15,2021
0
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Quick and smooth turnaround from viewing to moving in thanks to Gareth and Emma. Was quite pleased, definitely exceeded my expectations....
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Jan 02,2021
Jan 02,2021
0
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Gareth did a great job sending me properties. Despite being in the middle of a pandemic and rental market slowing down he kept me updated with suitable suggestions until we finally found the one!
He walked us through the entire process and was incredibly friendly ...
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Jun 29,2020
Jun 29,2020
3
people found
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this helpful
i rented a bedsit for my daughter which was managed by Cherelle. Unfortunately she did not make this a very pleasant experience. Cherelle does not like replying to emails or communicating much at all. Any problem that i had including not hot water would on ...
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Jan 12, 2021
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I've had the same problem with cherelle i waited for over 7 months for my toilet to be fixed it still hadn't been repaired when I left the property leaving me with a water bill of 175 pound because it constantly ran also other repairs were not done no gas safety certificates at all in the 2 years I was there and still waiting for my deposit as well ...
Apr 13,2020
Apr 13,2020
0
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I would like to give 5 stars to George Barnes & Emma Mckenzie, from Streets Ahead Croydon branch, for their great services that they offered me in finding an excellent property that fits with my budget and my expectations.
Over one month and half, between January & February 2020, ...
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Apr 07,2020
Apr 07,2020
0
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I would like to award five stars to Lucas Oliveira at Streets Ahead Croydon. He dealt with everything promptly and efficiently for me, getting my tenants’ deposit returned to them and check out fee refunded to them as I did the check-out myself. After struggling ...
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Feb 27,2020
Feb 27,2020
0
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This could've turned into a negative experience for me if it wasn't for Alex. In all I dealt with 3 different different team members and while the other two left me somewhat high and dry feeling confused about what was happening, lots of unanswered questions and ...
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Feb 26,2020
Feb 26,2020
3
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The staff at Streets ahead are all very polite , but completely useless . I have a catalogue of complaints about them , ranging from simply not relaying messages from the tenants that something was wrong in the flat , to not getting the flat cleaned before new tenants ...
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Jul 16,2019
Jul 16,2019
1
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I’d give zero if I could. After being pressured to rent a property that was promised to us in a clean and fixed up state, this never happened. Our first night - the window fell out and I’m not even joking. Dodgy electrics, ...
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Jul 17, 2019
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(1)
Hi Alex,
Many thanks for your comments and I am extremely sorry to hear that you had such a bad experience with Streets Ahead. We strive on providing the best customer service to all our clients and would appreciate you calling me on 0208-655-1300 to discuss the issues you came across to see if we could come up with a suitable solution.
Hope to hear from you soon.
Regards
Kunal Patel
Lettings Manager ...
Jun 27,2019
Jun 27,2019
0
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Gareth has been extremely, friendly, helpful, polite and professional young man. Always available. Highly I recommend you this gentle man....
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May 28,2019
May 28,2019
0
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I was robbed in the property rented through Streets Ahead !!! They have fired * after he had promised that they will replace balcony door in the flat, as they weren't closing properly. I've lost £20k in cash and personal belongings because of them !! Stay away from ...
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Dodgy
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Aug 24, 2019
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I was never fired. I resigned my post 4 months prior to this review being posted? ...
Apr 04,2019
Apr 04,2019
0
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I'm pretty new to the UK and decided to rent a property in Croydon. I was looking out for the property which accepts PETS and i got in touch with an agent from Streets Ahead. He showed me a couple of properties stating that the ...
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bad
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Apr 05, 2019
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Dear Sandeep,
Firstly, let me apologise for the level of service you experienced with Streets Ahead and I would be very appreciative if you could contact me to discuss your experience in more detail. We strive on giving our customers the best service possible and are always looking to improve. Please give me a call on 0208-655-1300 when you have a moment to speak. ...
Nov 01,2018
Nov 01,2018
2
people found
this helpful
this helpful
My initial experience with Sophia and Layla was positive no complaints. Even the lady who did our check in was professional and polite. However the property manager cherelle muschette is incompetent, rude, and dismissive. In all my years as a professional, I have never come ...
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Bad
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Sep 24,2018
Sep 24,2018
0
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We've been dealing with Marina Steel. Fantastic service, very professional, great follow up & always contactable (even weekends). Thanks Marina....
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Aug 22,2018
Aug 22,2018
0
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Thank you to Kunal and Alexandra for getting asking price offers on my flat almost as soon as i gave them the keys - for a prospective landlord, you cant ask for more than that....
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Sep 14, 2018
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Absolute joke of an agent. Failed to pass on tenants deposit for me to register, ended up getting them to do and its been done LATE.
Had to chase them for landlords statement for first months rent.
2nd payment is now a week late and no word from them as to why or where it is, I have had to chase them. Would avoid like the plague. ...
Aug 09,2018
Aug 09,2018
3
people found
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this helpful
I have had a very disappointing experience dealing with Streets Ahead. I paid my deposit to them at the end of June ready to move into a property for the 31st. When viewing said property I was told that the total costs to move in ...
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Aug 16, 2018
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Thank you Kunal for handling my complaint promptly and issuing a refund. ...
Aug 07,2018
Aug 07,2018
0
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We are really happy with our new home.Thank you very much Alexandra Brown. You've done your best..!!!Streets ahead are the best.....
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Good
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Aug 06,2018
Aug 06,2018
2
people found
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We have recently started renting a property with streets ahead and all we can say is that we are VERY disappointed with the customer service provided throughout the whole process. The agent that showed us the property and organised things was helpful but it was ...
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I didn’t feel over the moon paying agency fee’s since I wasn’t happy with the service they provided to me.
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Aug 16, 2018
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Dear Jade,
I am really sorry to hear that you have had such a bad experience with Streets Ahead as we strive on giving the best customer service to all of our clients. I unfortunately can not locate any information with regards to your move so if you can contact me or pop into the office we will make sure we get to the bottom of what exactly happened so it does not occur again and make sure that you are also looked after for any inconvenience caused to you. I have also spoken to all relevant ...
Aug 03,2018
Aug 03,2018
0
people found
this helpful
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We have rented our 2 bed flat out with Maxine. Maxine is an excellent communicator, she is calm, organised and very committed. She found us great tenants quickly as promised, and delivered everything on time, reliably, and professionally. She is a pleasure to deal with.
Her ...
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Great fees. Well deserved.
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Mar 17,2017
Mar 17,2017
9
people found
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I have used Streets Ahead Croydon branch and I must completely agree with previous reviews, their department is the most inefficient, unreliable and incompetent I have ever seen. Not HAPPY AT ALL, after severel attempts to contact them to sort my issue as a tenant. ...
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Average
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Mar 17, 2017
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Thank you very much MarisaP for your comments and I am very sorry that our customer service has not met both of our expectation. I would appreciate you contacting me at your earliest convenience with a view of discussing this and also a partial refund your fees. With kindest regards, Daniel - 0208 654 1234 ...
Mar 13,2017
Mar 13,2017
7
people found
this helpful
this helpful
I have used these agents to collect rent on our behalf since 2014 and I would warn any Landlord looking for an efficient agent NOT to use StreetsAhead. Their letting service is excellent - especially Lisa Adams but their property department is the most inefficient, unreliable ...
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May 18, 2018
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This is a terrible company!!! ...
Jan 16,2017
Jan 16,2017
7
people found
this helpful
this helpful
Worst serivice, as in non existant. to respond to one email it took 3 phone calls.
We didn't get a keys to the building. we had to buy our own. still haven't received reimbursement for those after 2 months. Called about problems with the flat, they don't ...
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Jan 10,2017
Jan 10,2017
0
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We have had a wonderful experience with Streets Ahead, Mr George Barnes has been most helpful in aiding our search for the property that fits our family needs best, keeping us well informed and always taking into consideration even the smallest details. Great services, the ...
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Nov 11,2016
Nov 11,2016
0
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Streets Ahead were really useful with my house search and made sure I was aware of a range of properties in my desired areas promptly and were also very accommodating when sorting out viewing times....
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Aug 31,2016
Aug 31,2016
0
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My husband and I are very pleased with the professional service we received from your company. The exceptional support we received from the staff when we made enquires made the whole process of selling our property easy.
At all times the staff was pleasant, courteous ...
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You are given value for the fees charged.
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Dec 15,2015
Dec 15,2015
11
people found
this helpful
this helpful
Streets ahead is the most horrible, terrible service provider, they don't have the courtesy to even reply to emails or calls, moved rom a rented property more than a month ago , and they haven't returned deposit , they done care to respond to mails or calls, ...
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Oct 10,2015
Oct 10,2015
4
people found
this helpful
this helpful
This is about poor customer service overall, about not attending to maintenance issues in time and above all not returning calls and providing updates.
My fridge has not been working for about 4 weeks now. I was told on 21st Sep. that an order has been ...
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Jun 23,2015
Jun 23,2015
7
people found
this helpful
this helpful
First off they sent agents to our house to give us a load of rubbish about their awards and how they are ahead of the competition. The promise that by paying them a percentage of the monthly rent that we receive, they will take care ...
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Mar 11,2015
Mar 11,2015
0
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Hi my name is Mariana and I want to say a lot of thanks to Billie Blanksom from Street Ahead ,because she help me find to rent the perfect house for my family...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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