0% lettings valuation accuracy
33% lettings fee satisfaction
Nov 01,2018
Nov 01,2018
3
people found
this helpful
this helpful
If it is possible to leave 0 stars then I would.
This estate agent is horrendous.
We purchased a house through the Rugby branch and not only were communications extremely patchy but the staff are very rude and disinterested.
To give you an example I made arrangements to get the estate agent to meet me at the property so that floor measurements could be taken. After declining to attend on at least three separate dates, they finally arranged a day convenient for them and so I took half a day off work and arranged for a contractor to attend with me so that a quote could be made up for flooring. I confirmed the appointment with the estate agent a few days before and then when it came to the day, an hour before said apppintment I received a phone call to tell me that the estate agent had taken a day of leave and so there was no one available to attend with me and they were not prepared to release the keys, even though this was okayed wiht the vendor and contracts had already been exchanged.
No apology was made and after several complaints and a threat to charge them for the loss of my earnings and the call out fee for the contractor, the company director eventually agreed to meet over an hour after the scheduled appointment.
When he did eventually decide to attend, he was rude and very unprofessional; bearing in mind it was totally the incompetence of his staff that lead to him having to come out to the property, you would have thought it was us at fault. Not at all what you would expect from a company figurehead.
This is just one situation highlighted, but we had problem after problem and once the sale finally went through I excitedly went to the branch to pick up the keys (I am a first time buyer) - No smiles from staff, no congratulations. Nothing. No welcome to your new home card or anything like that. I was just handed a bunch of keys (some missing) with no explanation given on which keys were for what. No other information as to utility companies etc. The lady in the branch barely spoke to me. I was left feeling very deflated.
To sum up I would NEVER recommend Archer Bassett to anybody. Awful company and staff are rude, unfriendly, disinterested and unwilling to help. Unless you really really really love the house, I would advise not to even view a property on with Archer Bassett. Save yourself a shed load of hassle. Vendors please think twice about using this cowboy company.
Horrible experience and really took the shine off of what should have been a really exciting time.
This estate agent is horrendous.
We purchased a house through the Rugby branch and not only were communications extremely patchy but the staff are very rude and disinterested.
To give you an example I made arrangements to get the estate agent to meet me at the property so that floor measurements could be taken. After declining to attend on at least three separate dates, they finally arranged a day convenient for them and so I took half a day off work and arranged for a contractor to attend with me so that a quote could be made up for flooring. I confirmed the appointment with the estate agent a few days before and then when it came to the day, an hour before said apppintment I received a phone call to tell me that the estate agent had taken a day of leave and so there was no one available to attend with me and they were not prepared to release the keys, even though this was okayed wiht the vendor and contracts had already been exchanged.
No apology was made and after several complaints and a threat to charge them for the loss of my earnings and the call out fee for the contractor, the company director eventually agreed to meet over an hour after the scheduled appointment.
When he did eventually decide to attend, he was rude and very unprofessional; bearing in mind it was totally the incompetence of his staff that lead to him having to come out to the property, you would have thought it was us at fault. Not at all what you would expect from a company figurehead.
This is just one situation highlighted, but we had problem after problem and once the sale finally went through I excitedly went to the branch to pick up the keys (I am a first time buyer) - No smiles from staff, no congratulations. Nothing. No welcome to your new home card or anything like that. I was just handed a bunch of keys (some missing) with no explanation given on which keys were for what. No other information as to utility companies etc. The lady in the branch barely spoke to me. I was left feeling very deflated.
To sum up I would NEVER recommend Archer Bassett to anybody. Awful company and staff are rude, unfriendly, disinterested and unwilling to help. Unless you really really really love the house, I would advise not to even view a property on with Archer Bassett. Save yourself a shed load of hassle. Vendors please think twice about using this cowboy company.
Horrible experience and really took the shine off of what should have been a really exciting time.
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Latest Reviews
6th Sep 2023
reviewed by 'Dissatisfied Customer'
8th Dec 2022
reviewed by 'George'
14th Sep 2020
reviewed by 'Joshua'
3rd Nov 2018
reviewed by 'Lisa'
1st Nov 2018
reviewed by 'S.'
18th Sep 2018
reviewed by 'Justine'
Opening Hours
Address
Archer Bassett
4 Banks Street
Rugby
Warwickshire
CV21 2QE
01788 553939
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 33% | £495 | £1,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 1 | 7 | 0 | 0 | 0 | 1 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Sep 06,2023
Sep 06,2023
1
people found
this helpful
this helpful
Absolutely disgusting service. If you are looking for a place don't go through this company. I enquired about an advertised property they said they had a lot of interest. I got completely turned of by the condescending tone, attitude, and response. I told them not ...
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Dec 08,2022
Dec 08,2022
2
people found
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This is a vey calloused and cutthroat letting agent. They provided me with a notice to move out of my then home on Christmas eve after letting a property from them for 10 years. The crew at Archer Basset are yearly recommending to the landlords that ...
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Sep 14,2020
Sep 14,2020
0
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Wouldn’t rate these agents one star if that was an option. May issues with property reported promptly to them and either not actioned at all or after a very long period of time. One inspection was even forgotten about after me organising time off ...
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Nov 03,2018
Nov 03,2018
1
people found
this helpful
this helpful
Do not use. They I gnore work that needs to be carried constantly, even a gas leak, and take your deposit when you leave. £660 for lightbulbs. Dodgy electric we're never looked at though. Now seeking legal advice. They're Cowboys. Hated them as my landlord. I ...
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Comment on agent fees
They'll take your deposit.
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Nov 01,2018
Nov 01,2018
3
people found
this helpful
this helpful
If it is possible to leave 0 stars then I would.
This estate agent is horrendous.
We purchased a house through the Rugby branch and not only were communications extremely patchy but the staff are very rude and disinterested.
To give you an example I made ...
read full review
read full review
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Yes
Yes
Sep 18,2018
Sep 18,2018
1
people found
this helpful
this helpful
Would just like to say how helpful this estate agent was with renting a flat for my son.
I had a lot of concerns but Gavin was so good with us. Within 2 weeks of viewing the flat , my son had signed his tenancy agreement.
Many ...
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Comment on agent fees
Fees about average
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May 10,2018
May 10,2018
5
people found
this helpful
this helpful
Arranged to view an apartment, drove 70 + miles, to get there and find no one to meet me. I called the office to be told it was let!!! Not happy at all!!!...
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Comment on agent fees
N/A
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Mar 05,2018
Mar 05,2018
5
people found
this helpful
this helpful
Can't rely on, after 10 years they expected to rent carpet cleaner again ( done it 4 times while living there ) so the landlord could rent it again at my cost ... Be Warned that they stand with landlords..horrendous when you leave the property they pick on everything ...
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Comment on agent fees
Fair
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Jan 31,2016
Jan 31,2016
9
people found
this helpful
this helpful
I am reluctant to give even one star. The most awful agency I have ever used (and I have done two degrees so rented as a student through several agencies).
Made every effort to screw us with deposit to whack on their £60 admin charge. Inspections 3 ...
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Comment on agent fees
Will charge you for anything they can including a check-out fee. First agency I have used which charges this.
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Apr 29, 2016
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Completely Agree !! 1/5 rating and 0 recommendations isn't a surprise - these people are basically thieves, avoid at all costs.. ...
Jul 03,2014
Jul 03,2014
2
people found
this helpful
this helpful
From day one Archer Bassett are more concerned with making money than anything else.
They have proven to be a terrible horrendous agency I would plead with all landlords in the area to avoid them.
They commonly will add fees and charges, lie about inspections, ...
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What agent could do to change your mind?
absolutely nothing!Attached Filesnbsp;
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Dec 14,2013
Dec 14,2013
9
people found
this helpful
this helpful
Whatever you do, do not go with Archer Bassett. They are absolute incompetent fools who are jumped up wannabe professionals who happen to own a suit.
We have had constant problems since renting a property with them which they consistently attempted to blame on us ...
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Jan 23,2013
Jan 23,2013
11
people found
this helpful
this helpful
Unfortunately terrible is the worst option. My time with them has been beyond terrible, I have been ringing them every week for problems to be fixed , and they never do!!! I here them huff down the phone when they know its me and worst of ...
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What agent could do to change your mind?
If they had actually cared it would have been a startAttached Filesnbsp;
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Jul 03,2012
Jul 03,2012
12
people found
this helpful
this helpful
Didn't show for a viewing. Their reason? The property had been taken off the Market.... but they didn't want to bother us by phoning ahead, instead they'd rather we spent 2 hours in the car going back and forth....
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What agent could do to change your mind?
Call us when you cancel a viewing?Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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