88% sales valuation accuracy
100% sales fee satisfaction
Oct 31,2018
Oct 31,2018
4
people found
this helpful
this helpful
I had the misfortune of trying to sell my house through this agent.
Despite their arrogance of how brilliant they were, they failed to sell my home.
Worse than this, I had a job to get out of their tying in, lengthy contract. I sold my house after the contract had ended through another agent. The law was clear that whoever concludes the sale irrespective of who first introduces the buyer, it is the concluding estate agent who wins the fee. Despite this fact, this agent and especially Joel Moore went out of their way to try to intimidate me and behaved terribly and unethically trying to force me to pay two agents fees. In the end they lost but they were aggressive and really unpleasant. Would definitely not recommend this branch or firm due to their behaviour.
Despite their arrogance of how brilliant they were, they failed to sell my home.
Worse than this, I had a job to get out of their tying in, lengthy contract. I sold my house after the contract had ended through another agent. The law was clear that whoever concludes the sale irrespective of who first introduces the buyer, it is the concluding estate agent who wins the fee. Despite this fact, this agent and especially Joel Moore went out of their way to try to intimidate me and behaved terribly and unethically trying to force me to pay two agents fees. In the end they lost but they were aggressive and really unpleasant. Would definitely not recommend this branch or firm due to their behaviour.
Comment on agent fees
Fees are very expensive in my opinion.
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Latest Reviews
10th May 2022
reviewed by 'Lesley Clapp'
31st Oct 2018
reviewed by 'Clueso'
4th Dec 2017
reviewed by 'Nigel'
1st Dec 2017
reviewed by 'John'
Opening Hours
Address
Wilkinson Grant & Co
72\/73 Fore Street
Topsham,Exeter
Devon
EX3 0HQ
01392 875000
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 88% | 100% | £260,000 | £900,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 14 | 0 | 5 | 1 | 0 | 2 |
Areas covered
- EX14
- EX1 thru EX11
- EX15
- EX16
- EX17
- TQ13
- TQ14
- EX20
- Ex3
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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May 10,2022
May 10,2022
1
people found
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this helpful
Well what can I say??!!
Having phoned yesterday to ask about the property, they kindly told me that they had got an offer but made an appointment for me to view it 48 hours later and confirmed it by email.
Having arranged my week around this ...
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Oct 31,2018
Oct 31,2018
4
people found
this helpful
this helpful
I had the misfortune of trying to sell my house through this agent.
Despite their arrogance of how brilliant they were, they failed to sell my home.
Worse than this, I had a job to get out of their tying in, lengthy contract. I sold ...
read full review
read full review
Comment on agent fees
Fees are very expensive in my opinion.
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Nov 01, 2018
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(1)
Dear Clueso
Thank you for your review. We appreciate every bit of feedback, both positive and negative and certainly aim to give as good a service and experience as possible. I am very disappointed that you have not felt you experience with Wilkinson Grant was a positive one and would like to apologise for any stress caused. Unfortunately you have not provided a name or property details so I am not able to address your comments directly but should you wish to contact Roger Wilkinson then I a ...
Jan 08,2018
Jan 08,2018
0
people found
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Extremely helpful, responsive and attentive. As a buyer I have received fantastic service and would most certainly consider WG if ever selling in the future....
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N/A
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Dec 04,2017
Dec 04,2017
0
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both Karen & Jeremy - were with us throughout all the ups and downs through one the most stress full times Clare and I have been through!...
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Comment on agent fees
1.5% was worth it
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Dec 01,2017
Dec 01,2017
0
people found
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Kevin & Emma were acting for the vendor of the flat that my wife and I purchased. All questions were swiftly answered and any problem rapidly resolved. With Emma's help the purchase process could not have gone more smoothly and whilst they secured a very very ...
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Comment on agent fees
They were advising the vendor. No fees paid by us.
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Aug 08,2017
Aug 08,2017
0
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We are really appreciative of the help and support given by Wilkinson Grant and, in particular, Jeremy Sharpe and Karen Hawes. It's been a long haul but finally patience on both sides has paid off. Thanks once again to all the staff at Wilkinson Grant....
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Comment on agent fees
As the buyer we didn't pay them.
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Aug 04,2017
Aug 04,2017
0
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Quite simply an incredible result following several hoops to jump through.
From record breaking sales through to customer journey support, we can't recommend these guys highly enough....
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Comment on agent fees
Fees are always a sensitive subject, but in the case of providing all round support and guiding the sales through, we can't argue that it was worth every penny.
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Jun 15,2017
Jun 15,2017
0
people found
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We found we had more viewings of our property via Wilkinson Grant than previous Agents. Jeremy was always very professional and very helpful and couldn't fault his approach.
Karen his assistant has also been very helpful and obliging when trying to sort various queries and ...
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Comment on agent fees
Could do better! More than several other Agents but produced more viewings and sold in the end.
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Apr 11,2017
Apr 11,2017
0
people found
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Joel and Laura made every effort to make this sale possible in the shortest time, communicated with us through the whole sales procedure
We give them our fullest recommendation...
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Comment on agent fees
GOOD
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Feb 12,2017
Feb 12,2017
0
people found
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Very disappointed when we discovered that Wilkinson Grant were planning to show another potential buyer around what is now our house despite the vendor having agreed to take it off the market as a condition of our offer. Their excuse that the other would be ...
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“Would very much recommendEasily contactableAlways pleasant and efficientFriendly, genuine and ......”
Jan 20,2017
Jan 20,2017
0
people found
this helpful
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Would very much recommend
Easily contactable
Always pleasant and efficient
Friendly, genuine and approachable team
Liaised well with all parties effectively
Felt confident and that chain was in safe hands
Professional...
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Comment on agent fees
Expected compared to other agents in Topsham
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Dec 14,2016
Dec 14,2016
0
people found
this helpful
this helpful
I am so impressed with Ben and Emma they kept me informed constantly, very professional and very friendly. they did exactly what they said they would do and did it well!
I wouldn't hesitate to use them and the Topsham office again....
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Comment on agent fees
well! we would all like to pay as little as possible but I do feel satisfied with a very good service.
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Dec 07,2016
Dec 07,2016
0
people found
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Laura has been like a rottweiler chasing the sale of our property at 7B Follett Road. She, with other members of staff, have been exceptionally diligent in showing a large number (I think it was almost 40) of prospective buyers around the property. Even after the ...
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Comment on agent fees
The fees were not the cheapest but the service provided was worth paying for.
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Sep 27,2016
Sep 27,2016
0
people found
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This was a tricky sale because it was in the middle of major management change in a leasehold / freehold building, with attendant difficulties. Jeremy Sharpe was altogether excellent, as was the team as a whole. Very happy with the result....
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Comment on agent fees
Willing for some negotiation. Perhaps above average but you get what you pay for!
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Sep 19,2016
Sep 19,2016
0
people found
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I was very impressed with Wilkinson Grant both at viewing/offer stage and helping to progress our purchase. We reached a speedy completion which was definitely aided by Emma and Ben at Wilkinson Grant liaising between all parties and making sure any potential issues were ...
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Sep 19,2016
Sep 19,2016
0
people found
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Wilkinson Grant, in particular Ben and Emma were thorough, helpful and reliable throughout our sale, property search and purchase.
Both Ben and Emma went above the call of duty in helping us with many aspects of our move. I wouldn't hesitate to recommend working with ...
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Comment on agent fees
Probably slightly more than a couple of other quotes we had but well worth the money for the peace of mind.
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Aug 22,2016
Aug 22,2016
1
people found
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this helpful
Joel has been helpful, knowledgeable and understanding of our needs from the outset and throughout. He gave us good strategic advice and solved problems that arose (not of his making) and handled the whole process very well. I would highly recommend him and the staff ...
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Comment on agent fees
Good value
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Jul 18,2016
Jul 18,2016
0
people found
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Wilkinson Grant (and particularly Joel Moore) expedited our sale recently by Informal Tender/sealed bids. The bids far exceeded the expectations of both us as vendors, and Wilkinson Grant's, and this was all down to the clever marketing of the property and Joel's knowledge of ...
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Comment on agent fees
Good.
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Apr 04,2016
Apr 04,2016
0
people found
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I have recently sold my elderly mother's house through Wilkinson Grant whom I chose on the strength of not only their extremely good local reputation but the fact that Joel Moore lives in the same village and has excellent knowledge of the local market and ...
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Feb 29,2016
Feb 29,2016
0
people found
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Joel has been consistently reliable , flexible, charming and sensitive to us in his management of the sale of our property.
The team at the Topsham office as a whole were a pleasure to deal with....
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Comment on agent fees
We were happy with the fee agreed for the sale of our property
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Feb 23,2016
Feb 23,2016
0
people found
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Victoria and Karen were the primary contacts at the Topsham office who handled our sale. All staff that we have spoken to have been polite and efficient. However these two were our shining stars . Selling your home is never easy but at no stage did ...
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Comment on agent fees
Average for the high street.
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Feb 13,2015
Feb 13,2015
0
people found
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I cannot praise Joel and his team highly enough. This is the second property that I have sold through them and on both occasions I was delighted. Without fail, the team are polite, friendly, knowledgeable and professional - nothing is too much trouble. Throughout a ...
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Comment on agent fees
You get what you pay for - WG are the best!
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 2:59 PM 04/12/2017 by Karen Hawes
Thank you for your review. We appreciate every bit of feedback, both positive and negative and certainly aim to give as good a service and experience as possible. I am very disappointed that you have not felt you experience with Wilkinson Grant was a positive one and would like to apologise for any stress caused. Unfortunately you have not provided a name or property details so I am not able to address your comments directly but should you wish to contact Roger Wilkinson then I am sure he would be keen to understand where your selling experience went wrong. [email protected].
Kind regards
Joel Moore