Eaton Green Estate Agents
Camberwell, London, SE5
2.4/5, 31 reviews
35% recommended
100% sales valuation accuracy
100% sales fee satisfaction
33% lettings valuation accuracy
50% lettings fee satisfaction

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“The most horrific and stressful experiences of my life has ......”

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Sep 06,2012
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By: 'richard'
Sep 06,2012
16 people found
this helpful
The most horrific and stressful experiences of my life has been dealing with Eaton Green. They are exceptionally obliging before you sign up and then this happens -

- During the tenancy there were consistent failures to respond to emails in a timely manner, every time I contacted them it would take 4 or so reminders to try and get a response. A number of times individuals were on "holiday" or out of the office. You would expect with a competent organisation that an Out of Office would be on, but no, and then when one of my emails was followed up with a phone call I did receive an out of office reply, 4 hours later.

- There were some on going issues that took months to fix, kept getting fobbed off and not informed when the person who was dealing with the issue was away or on holiday... again.

- As we checked out the flat was left in a spotless condition, however we are currently going through the TDS to try and recoup monies held back for cleaning the oven and bathroom. The evidence submitted by Eaton Green to the TDS contains an invoice from Libra Cleaning Services, unfortunately due to the unlimited nature of this company I can't check whether they are in fact related, but has anyone else had this used on them?

I will post here the outcome of the TDS dispute but at the moment I'm feeling distinctly helpless and there is nothing I can do to prevent being screwed over. Once the case is adjudicated I will be getting in touch with the Property Ombudsmen to put in a formal complaint. I absolutely hate unfairness in the world and Eaton Green utilise their position to rip off unsuspecting tenants. Anyone who reads this and has been screwed over, do make the effort to complain, technically they have a code of conduct under ARLA to stick to, Eaton Green definitely do not and the only way things will change is by letting these organisations know about it.
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By: richard
Sep 17, 2012
I have just received the report from the Tenancy Dispute Service and we have been awarded the full disputed amount in respect of deductions relating to cleaning charges and the check out fee. I'm happy to get the money but more happy to take it off Eaton Green.

With regards to the check out fee I assume this is standard on all their short tenancy agreements where at point 24.12 they state that the check out fee is paid by the Landlord but on their terms and conditions they say there will be a charge of £90 + VAT for the tenant.

The independent adjudicator commented -

"I must consider the contractual obligations the tenancy agreement places on the tenants and
the landlord in connection with the deposit (since the tenancy agreement is the contract that
governs the tenancy). In this instance I note that Clause 24.12 places an obligation on the
landlord, not the tenants to pay this fee. I therefore make no award to the landlord."
By: will
Sep 08, 2012
[[EDIT ORIGINAL START]]
you ' re absolutely right Richard, I know how you feelingl man!! I wish could be in touch with you. Because people need to be warned about this company and this company needs to be checked!! check my post :) WILL:) Mete Enver and Osman Cannur do not believe what they say to you!!! STAY AWAY FROM THESE CORRUPT, INCOMPETENT CROOKS!
[[EDIT ORIGINAL END]]

you ' re absolutely right Richard, I know how you feelingl man!! I wish could be in touch with you. Because people need to be warned about this company and this company needs to be checked!! check my post :) WILL:) Mete Enver and Osman Cannur do not believe what they say to you!!!

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Latest Reviews

View all Reviews 31
31st Mar 2023
reviewed by 'Antoni'
“Everyone knows renting in London is a nightmare and it's partially because of awful estate agents like Eaton Green. The ......”
24th Apr 2022
reviewed by 'Mona'
“Terrible customer service, very arrogant unfriendly people, I've seen sewer rats with more decorum complete morons the lot of them...”
24th Apr 2022
reviewed by 'Wise'
“Thought about using these but after reading the reviews I think I shall go to a company that doesn't bully ......”
22nd Apr 2022
reviewed by 'Immanuel'
“Hooligans the whole bunch. Violent entitled priveleged. Nice haircuts though the whole lot have. Don't care about tenants or anything ......”
22nd Apr 2022
reviewed by 'Simon'
“⛔️⚠️⛔️⚠️ crooks! From start to finish it felt dodgy. Extremely aggressive staff - hassling for the deposit. Lying about gas & other ......”
21st Apr 2022
reviewed by 'Hugh'
“'Tenant rights' is not a concept the staff is capable of comprehending. Rude, threatening and even violent when it comes ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Eaton Green Estate Agents
112 Denmark Hill
Camberwell,London
Greater London
SE5 8RX
020 7978 8668

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £70,000 £350,000
Lettings 33% 50% £875 £2,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 1 4 14 3 0 0 2 0 3
Areas covered
Services offered
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  • Block Management
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  • Conveyancing
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Camberwell, SE5
Sydenham, SE26
Waterloo, SE1

“Avoid at all costs....”

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Mar 31,2023
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By: 'Antoni'
Mar 31,2023
2 people found
this helpful
Everyone knows renting in London is a nightmare and it's partially because of awful estate agents like Eaton Green. The people who work here are rude, dishonest, irresponsible, and unprofessional. Also, £900 p/m for a rat-infested studio flat in South London should be a criminal ...
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“Terrible customer service, very arrogant unfr......”

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Apr 24,2022
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Osman
By: 'Mona'
Apr 24,2022
2 people found
this helpful
Terrible customer service, very arrogant unfriendly people, I've seen sewer rats with more decorum complete morons the lot of them...
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“Thought about using these but after reading t......”

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Apr 24,2022
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By: 'Wise'
Apr 24,2022
2 people found
this helpful
Thought about using these but after reading the reviews I think I shall go to a company that doesn't bully or attack it's clients!!!!!! Think there shop should be picketed to prevent others falling victim to these bully's!!!!!...
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“Hooligans the whole bunch. Violent entitled p......”

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Apr 22,2022
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By: 'Immanuel'
Apr 22,2022
13 people found
this helpful
Hooligans the whole bunch. Violent entitled priveleged. Nice haircuts though the whole lot have. Don't care about tenants or anything else...
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“⛔️⚠️⛔️⚠️ crooks!...”

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Apr 22,2022
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Mete
By: 'Simon'
Apr 22,2022
12 people found
this helpful
⛔️⚠️⛔️⚠️ crooks! From start to finish it felt dodgy. Extremely aggressive staff - hassling for the deposit. Lying about gas & other safety certificates. Threatening behaviour and constant abusive phone calls!...
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“'Tenant rights' is not a concept the staff is......”

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Apr 21,2022
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By: 'Hugh'
Apr 21,2022
23 people found
this helpful
'Tenant rights' is not a concept the staff is capable of comprehending. Rude, threatening and even violent when it comes to dealing with complaints and negotiation. Unforgivable conduct from what are supposed to be professional adults....
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“Violent and aggressive staff. Regardless of t......”

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Apr 21,2022
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Osman
By: 'Stone'
Apr 21,2022
13 people found
this helpful
Violent and aggressive staff. Regardless of the reason there is no justification for Allowing your agents to assault members of the public....
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“I came in to find a place to rent and got the......”

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Apr 21,2022
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By: 'John'
Apr 21,2022
11 people found
this helpful
I came in to find a place to rent and got the shit kicked out of me. Dunno why but this place seems to think that they're MMA fighters, won't be going there again....
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“Excellent service and advice...”

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Nov 27,2021
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Harry
By: 'Michele'
Nov 27,2021
1 people found
this helpful
I have been extremely impressed with the high standard of service I have received from Eaton Green regarding the sale of commercial leasehold property in south east London. I was advised by Principal Osman Cannur throughout and his able and charming assistant Harry. Osman was ...
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“DO NOT WASTE YOUR PRECIOUS TIME ON EARTH DEAL......”

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Nov 05,2021
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Mete
By: 'Gabi'
Nov 05,2021
22 people found
this helpful
DO NOT WASTE YOUR PRECIOUS TIME ON EARTH DEALING WITH THESE AWFUL HUMANS. If I could give zero stars I would. They are horrendous to tenants, they are rude, bad at their jobs and use intimidation as a tactic....
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“Etonian green Camberwell...”

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Apr 08,2021
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Harry
By: '[email protected]'
Apr 08,2021
0 people found
this helpful
First of all I met Harry at the property that I am now going to rent.. very nice gentleman, showed me around and was happy to answer any questions that I had, Lana then helped me through the process of transitioning, she has been very ...
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“At a time when legislation is clamping down o......”

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Jan 13,2021
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By: 'Jackson'
Jan 13,2021
15 people found
this helpful
At a time when legislation is clamping down on cowboys and fraudsters, it is a shame that this outfit has been missed by the authorities. How they are not spending time at her majesties pleasure, is the biggest mystery of all....
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“CROOKS AND COWBOYS AVOID AVOID AVOID STAY CLE......”

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Oct 19,2019
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Mete
By: 'Kay'
Oct 19,2019
13 people found
this helpful
CROOKS AND COWBOYS AVOID AVOID AVOID STAY CLEAR FROM THESE PEOPLE THE PUBLIC THEY WILL SCAM YOU TAKE THE PISS OUT OF AND THEY INVOLVED IN FRAUD...
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“I have been a tenants for Eaten green for years ......”

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Mar 02,2018
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demi
By: 'evans'
Mar 02,2018
1 people found
this helpful
I have been a tenants for Eaten green for years now and i couldn't recommend them anymore they are amazing. whenever i have a issue with the property Ellie and Demi deal with ti straight away...
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“I have just sold my second property though Eaton Green ......”

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Oct 02,2017
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By: 'Amber'
Oct 02,2017
0 people found
this helpful
I have just sold my second property though Eaton Green and have always been happy with the communication. Even when we lost our first buyer Eaton Green had a clear plan of action and a approach of finding a better purchaser. Would like to thank ...
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“Remi was very helpful finding me a place to rent. ......”

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Oct 02,2017
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remi
By: 'Turkmen'
Oct 02,2017
0 people found
this helpful
Remi was very helpful finding me a place to rent. The flat meet my enquires perfectly. Remi was always very helpful and made my experience very pleasant....
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“An agent from this company let himself into my property ......”

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Sep 07,2017
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By: 'James'
Sep 07,2017
11 people found
this helpful
An agent from this company let himself into my property without any notice whatsoever AFTER THE PROPERTY HAD ALREADY NEED LET - no appointment, not even a knock on the front door. I walked around the corner to find him walking into the master bedroom ...
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Comment on agent fees
God knows what they were charging the property had been let by another agent.
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“I was very impressed by how Eaton Green handled the ......”

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Aug 05,2014
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By: 'Jack'
Aug 05,2014
4 people found
this helpful
I was very impressed by how Eaton Green handled the process of letting my first property. They offered a lot of friendly advice and really helped me in situations where I didn't have the best knowledge. I was confident with Eaton Green that they would ...
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Comment on agent fees
Very affordable in comparison with other companies I looked at. Very satisfied.
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“Stay away from this estate agent, as a tenant they ......”

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Jun 19,2014
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By: 'Marco'
Jun 19,2014
9 people found
this helpful
Stay away from this estate agent, as a tenant they are probably the worst i have ever experienced. Getting full deposit back wont happen even if you have left the place in immaculate condition, they will make up something and charge you for it. terrible ...
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“My Husband bought a property through Eaton Green. It was ......”

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Apr 30,2014
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By: 'Lynn'
Apr 30,2014
7 people found
this helpful
My Husband bought a property through Eaton Green. It was a residential Property. It was the worst service we have ever experienced in all my years of buying properties. They never get back to you when they say they will. So we have to constantly ...
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By: Eaton1
May 14, 2014
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Dear Lynn, Many thanks for addressing your concerns to us, Please could be more specific about your concerns in which you have addressed above (property location etc). We always carry out constant audits on our current sales and after sales progress and nothing has been mentioned a such. please feel free to get in touch. ...

“Really happy with the service eaton green provides they are ......”

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Dec 11,2013
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By: 'Kirsty'
Dec 11,2013
4 people found
this helpful
Really happy with the service eaton green provides they are excellent and have good knowledge. Pleased as they found me new tenants within less that a week I definitely would recommend....
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“Really happy with the service eaton green provides they are ......”

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Nov 22,2013
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By: 'Kirsty'
Nov 22,2013
2 people found
this helpful
Really happy with the service eaton green provides they are excellent and have good knowledge. Pleased as they found me new tenants within less that a week I definitely would recommend....
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“Eaton Green acted for me in the sale of my ......”

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Nov 21,2013
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Osman
By: 'John'
Nov 21,2013
4 people found
this helpful
Eaton Green acted for me in the sale of my house. The service received and price achieved was brilliant. We had an open day of 16 viewings, received 3 offers all of higher than the three other agents valuations. Many thanks to Osman and the team. Mr ...
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By: Eaton Green
Jan 03, 2014
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Thank you for such a positive review! Your feedback is greatly appreciated and it's fantastic to hear that such a positive outcome was achieved. Hope to hear from you again soon! Best wishes ...

“Avoid this estate agents, if you can. I bought a ......”

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Sep 17,2013
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By: 'Tom'
Sep 17,2013
9 people found
this helpful
Avoid this estate agents, if you can. I bought a flat through them. Firstly, the agent Osman Cannur made up all kinds of rubbish to try and push us to make an offer and pay a reserve on a new period conversion flat. "Someone else ...
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By: Eaton Green
Jan 03, 2014
View all comments (1)
Thank you for taking the time to share your experience with us. The team and I are obviously all extremely saddened to note that we did not meet your expectations. We were subject to pressure from the developer who were keen to exchange and complete and we were relaying every bit of information we had forward to you. Yes we were keen and acting in a very proactive way as you would expect from a company with competition from other agents so we apologies if you felt pressurised in anyway. Commun ...

“Whilst being a so called newbie within the whole industry ......”

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Aug 12,2013
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By: 'ansabel'
Aug 12,2013
4 people found
this helpful
Whilst being a so called newbie within the whole industry of rentals, Eaton Green had set my mind at ease from the first day till moving in. Service was efficient and courteous, many thanks...
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By: Eaton Green
Jan 03, 2014
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Thank you for your kind review. It's very nice to hear that you are pleased with our staff and service. We hope you enjoy your new home and thank you for choosing us! Best wishes Eaton Green ...

“absolutely appalling service in all aspects. do not use these ......”

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Feb 02,2013
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By: 'Boris'
Feb 02,2013
10 people found
this helpful
absolutely appalling service in all aspects. do not use these estate agents. they lied to us before we moved into our house and now we are in trouble with the council - and will need legal assistance to get our money back....
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By: Eaton Green
Jan 03, 2014
View all comments (1)
Dear Mr Satakalet Bertie Suesat-Williams, Mr Stewart Hughes, Mr Joshua Harris, Mr Callum Taylor, Mr Joseph Charles Weir. Thank you for your review. Obviously the team and I are all very disappointed that our service did not meet your expectations. In relation to your review, during your stay at the property you had received clear confirmation from the council regarding your contract to confirm that there was no problems with your tenancy. We are extremely disappointed that you felt that you ...

“Took a property with Eaton Green in Coldharbour Lane a ......”

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Nov 27,2012
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Helena
By: 'Steven'
Nov 27,2012
5 people found
this helpful
Took a property with Eaton Green in Coldharbour Lane a week ago and was given a really professional service. The process was quick and easy and found Helena from property management really helpful. Will definately recommend them....
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By: Eaton Green
Jan 03, 2014
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Thank you for such a positive review! We are extremely pleased to hear that! We really appreciate that you would recommend us to others and we hope to hear from you again in the near future! All the best Eaton Green ...

“The most horrific and stressful experiences of my life has ......”

Share on :
Sep 06,2012
Minithumbdown
By: 'richard'
Sep 06,2012
16 people found
this helpful
The most horrific and stressful experiences of my life has been dealing with Eaton Green. They are exceptionally obliging before you sign up and then this happens - - During the tenancy there were consistent failures to respond to emails in a timely manner, every ...
read full review
Feature review Comments (2) Report abuse Print review
Was this helpful? Yes
By: richard
Sep 17, 2012
View all comments (2)
I have just received the report from the Tenancy Dispute Service and we have been awarded the full disputed amount in respect of deductions relating to cleaning charges and the check out fee. I'm happy to get the money but more happy to take it off Eaton Green. With regards to the check out fee I assume this is standard on all their short tenancy agreements where at point 24.12 they state that the check out fee is paid by the Landlord but on their terms and conditions they say there will be ...

“If you enjoy people walking into your home to view ......”

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Sep 04,2012
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By: '__'
Sep 04,2012
11 people found
this helpful
If you enjoy people walking into your home to view without any notice for months before you move out - Eaton Green is the estate agent for you!...
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What agent could do to change your mind?
Notified us of viewings
Attached Filesnbsp;
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By: will
Sep 04, 2012
View all comments (1)
:) I Hope you will get your deposit back. :) The deposit fund is not with TDS at present it appears that this has already been returned to the landlord however please be rest assured that this matter will be dealt with should you wish to proceed further with adjudication. A truly corrupt awful business and they still owe me some rent, but I'm so exhausted with dealing with this bunch of crooks they can keep it. I only wish I had read a review before getting involved with them. My advice to ...

“As a student, I think they saw us as a ......”

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Aug 04,2012
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By: 'Kings'
Aug 04,2012
9 people found
this helpful
As a student, I think they saw us as a right opportunity to squeeze every penny out of us which they inevitably did. As tenants we did not do much wrong. In fact I treated the place better than I did my own home. The ...
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What agent could do to change your mind?
Actually be considerate humans instead of money grabbing cretins.
Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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No procedure available.

Awards won by Eaton Green Estate Agents, London SE5 8RX



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