On behalf of Streets Ahead we take this type of complaint very seriously.
We regulary check our contractors service levels and on this occasion these have clearly fallen to an unacceptable level and for this I apologise.
I have taken on board your comments with regards to the communication and staff levels and although we are recruiting more property managers you should not have recieved a "Patchy" service.
It is my policy to visit any customers at their convenience to discuss any area's of concerns that they may have, however, I note from your comments that is not what you require.
If you would like to email me at [email protected] briefly outlining the issues you have raised I will deal with these internally and refund your fee's as a gesture of goodwill without delay.
Once again please accept my sincere apologies on behalf of Streets Ahead.
Gary O'Hare.
Partner.

In addition - I thought lettings Agencies were meant to make life more easy and safeguard you from issues that can arise through using private landlords - after all, you do pay a fee. In reality, and after our experiences here (gas safety certificate was forgotten until I chased it!), I can see that they are simply and purely a middle-man and a bottle neck, standing in the way of getting things done quickly and correctly (and sometimes legally). It works out perfectly for the landlord who can rest assured knowing that the property is occupied and the agency who get their cut. Quite honestly, it would have been better and less frustrating carrying out the works myself or getting in touch directly with the contractors.