88% lettings valuation accuracy
80% lettings fee satisfaction
Oct 31,2018
Oct 31,2018
5
people found
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If you are a student looking for a place to rent in Liverpool, avoid Property Link.
When viewing a property, we were promised a revamp and new furniture before our moving in date. This never happened, and instead we were left dealing with problems such as mouldy sofa's (which were never replaced, simply removed), broken TV aerials in the living room and all three bedrooms, a broken hob meaning there was often a smell of gas in the flat, mouldy washing machine, mouldy bathroom, a fridge freezer that had not been cleaned from the previous tenancy and no desks in the bedrooms. Having contacted the landlords multiple times both at the start of the tenancy and throughout the tenancy, nothing was done to fix these issues and instead we were forced to solve the problems at our own cost.
Rent was paid termly, although it was common to receive an email suggesting that rent had not been paid and we were threatened with late charges. The rental arrangement in the contract was broken almost immediately, with the company claiming that it was no longer possible to pay through their website, and instead payments should be made directly into their bank account (a problem if you want to pay on credit card).
Another issue included court summons being sent to the office as Property Link had not contacted Liverpool City Council with our details explaining that we were students renting the property.
Having cleaned and vacated the property (leaving it in a much better state than when we moved in), we were told aggressively not to contact Property Link until the end of September in relation to the return of our deposits. Now approaching the end of October, and having sent multiple emails, we have still not received our deposits back, on the basis that Property Link are checking if our energy bills (all inclusive as agreed in the contract) are correct as the office had not received any bills during our tenancy - this despite the fact that we hand delivered every bill that was posted directly to our rented property.
The emails we received (albeit rarely) from Property Link were aggressive and often contained grammatical errors.
Property Link are a nightmare for students, and our best advice is to avoid the agency altogether.
When viewing a property, we were promised a revamp and new furniture before our moving in date. This never happened, and instead we were left dealing with problems such as mouldy sofa's (which were never replaced, simply removed), broken TV aerials in the living room and all three bedrooms, a broken hob meaning there was often a smell of gas in the flat, mouldy washing machine, mouldy bathroom, a fridge freezer that had not been cleaned from the previous tenancy and no desks in the bedrooms. Having contacted the landlords multiple times both at the start of the tenancy and throughout the tenancy, nothing was done to fix these issues and instead we were forced to solve the problems at our own cost.
Rent was paid termly, although it was common to receive an email suggesting that rent had not been paid and we were threatened with late charges. The rental arrangement in the contract was broken almost immediately, with the company claiming that it was no longer possible to pay through their website, and instead payments should be made directly into their bank account (a problem if you want to pay on credit card).
Another issue included court summons being sent to the office as Property Link had not contacted Liverpool City Council with our details explaining that we were students renting the property.
Having cleaned and vacated the property (leaving it in a much better state than when we moved in), we were told aggressively not to contact Property Link until the end of September in relation to the return of our deposits. Now approaching the end of October, and having sent multiple emails, we have still not received our deposits back, on the basis that Property Link are checking if our energy bills (all inclusive as agreed in the contract) are correct as the office had not received any bills during our tenancy - this despite the fact that we hand delivered every bill that was posted directly to our rented property.
The emails we received (albeit rarely) from Property Link were aggressive and often contained grammatical errors.
Property Link are a nightmare for students, and our best advice is to avoid the agency altogether.
Comment on agent fees
Fee's were competitive with other agencies in the area, however the agency sturggled to keep track of payments and often threatened us with charges due to late payments (although this was never the case).
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Latest Reviews
10th Apr 2023
reviewed by 'Liam'
24th Jan 2023
reviewed by 'Michelle'
29th Jul 2020
reviewed by 'John'
1st Jul 2020
reviewed by 'AJ'
29th Jun 2020
reviewed by 'Amelia'
Opening Hours
Address
Property Link Liverpool
405 Smithdown Rd
Wavertree,Liverpool
Merseyside
L15 3JJ
0151 475 2800
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 88% | 80% | £260 | £1,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 7 | 0 | 52 | 28 | 0 | 0 | 0 | 0 | 1 | 1 |
Areas covered
- Liverpool
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Apr 10,2023
Apr 10,2023
0
people found
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Completely AVOID!
All the positive reviews must be either fake or by people that have been somehow lucky enough to have an okay time.
Property link offer you to sign up on a "all-bills inclusive deal" that you only have a chance to read over ...
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Jan 24,2023
Jan 24,2023
0
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AVOID AT ALL
COSTS. Houses are filthy and freezing, they ignore emails and calls. They do not fix issues when promised. Mould, holes in ceilings, filthy cooker, freezer and fridge. No proper locks on doors. Emergency call out person doesn’t answer phone. Do not ...
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Jul 29,2020
Jul 29,2020
0
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Propertylink have been my agents for nearly 15 years. They have always managed to let my properties and keep me up to date with the various situations that arise. I have found them to be very supportive and helpful at all times....
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Jul 23,2020
Jul 23,2020
0
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Absolutely fantastic service from Peter Jones what could have been a difficult situation was handle professionally and everything he said he would do he did and more !!!!!’ Thank you Peter...
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Jul 01,2020
Jul 01,2020
2
people found
this helpful
this helpful
I don't even know where to begin with this one. All I can say is what an utter disgrace this company is. 1 Star is the lowest I can rate otherwise trust me it would be a heck of a lot lower.
Firstly we found property ...
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Jun 29,2020
Jun 29,2020
0
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Over the last 2 years, I have rented a student property in L3 with property link. I would NOT, ever recommend moving into a property with this management and landlord, and if I could rate them 0, I would. We have had countless problems with property link ...
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Mar 02,2020
Mar 02,2020
0
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Property link have looked after my student let since 1994! Offering fantastic quality service. Never ever had problems receiving my rents. I highly recommend them....
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Feb 20,2020
Feb 20,2020
0
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Excellent Property Management.
Property Link have managed my student properties since 2010 and i have never had reason to complain, I have always found them to be efficient and thorough.
Would highly recommend them to other Landlords....
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Feb 17,2020
Feb 17,2020
0
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Propertylink have managed my property for over 5 years now the service is excellent.. don't no what I would of done without you all....
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Feb 17,2020
Feb 17,2020
0
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Propertylink have been our agents for the past 14 years. We have found them to be excellent and have had no problems with them at all. They are a very professional outfit and we would recommend them to look after ones properties and tenants....
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Sep 04,2019
Sep 04,2019
9
people found
this helpful
this helpful
We have been with Property link for more than 10 years with only little problems with them as they always send cowboys workers who try to repairs the property but also damage other things.
That wasn’t so bad as I am an electrician engineer who ...
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Dec 03,2018
Dec 03,2018
10
people found
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My daughter and two University friends took at Property Link House last year.
I cannot write enough negatives about this company!
We paid a large deposit up front and when the girls first arrived the house was a building site, no water, no kitchen , unsecured ...
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Oct 31,2018
Oct 31,2018
5
people found
this helpful
this helpful
If you are a student looking for a place to rent in Liverpool, avoid Property Link.
When viewing a property, we were promised a revamp and new furniture before our moving in date. This never happened, and instead we were left dealing with problems such ...
read full review
read full review
Comment on agent fees
Fee's were competitive with other agencies in the area, however the agency sturggled to keep track of payments and often threatened us with charges due to late payments (although this was never the case).
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Nov 28,2017
Nov 28,2017
3
people found
this helpful
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I would never suggest PropertyLink to any student or renter. The whole establishment show lack of any professionalism, intiative, common decency or respect. Nearly 6 months on from vacating our property which was well kept, clean and tidy and our deposit is still not even close ...
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Comment on agent fees
No fees. Thank goodness. Do not want to give any more to this company. £100 deposit seemed good that the time but not when they are trying to take the whole deposit off of us. So that £400 , how much commission do they get for this.
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Nov 18,2017
Nov 18,2017
3
people found
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Absolutely terrible , it's just a scam, they just want to exploit young students and take as much money as they can get out of them, and their guarantors . If you are a student DO NOT USE PROPERTY LINK. They do not care about any of ...
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Comment on agent fees
Bad
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Nov 17,2017
Nov 17,2017
0
people found
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Great property with excellent travel links to town. Lots of great bars, restaurants and supermarkets within walking distance. Overall a great property with attentive landlords who couldn't have done enough for us this year. We'll be sad to leave but it's definitely a house to ...
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Nov 07,2017
Nov 07,2017
0
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Never had a problem with property link, the property was ready for us to move in and any problems are fixed promptly. The communication between property link and tenants have always been good and they're understanding towards problems such as student financing. As to the ...
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Comment on agent fees
No letting fees and small deposit.
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Nov 07,2017
Nov 07,2017
0
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Friendly staff, usually fast at replying to emails (still awaiting response for one so can't give full 5 stars)
Our property has cheap rent and was clean when we moved in. Also very flexible moving in dates...
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Comment on agent fees
Good fees
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Oct 26,2017
Oct 26,2017
0
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I would highly recommend Property Link, so much so that we have decided to stay another year with them. The property is lovely, and any issues we have are dealt with reasonably quickly. We also had the property industrially cleaned when we moved in, which ...
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Comment on agent fees
The Fees are reasonable. Our property is bills not included which we knew when we viewed it, however it was easy to sort a price plan of our own.
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May 19,2017
May 19,2017
0
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Couldn't recommend this letting agency enough!! Any problems we had were dealt with quickly and all the staff in the office couldn't do enough to help make everything easy for us! So friendly and professional!...
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Comment on agent fees
Agency fees were good compared to other agencies, no hidden costs!!
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Jan 13,2017
Jan 13,2017
3
people found
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I have rented property in Liverpool for the last 7 years, unfortunately, one of these years happened to be with a property managed by Property Link. This property was directly above the shop. They were by far the worst agency I have ever dealt with, they ...
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Comment on agent fees
Fees were good - cheap and bills were included which I think is great idea.
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Dec 20,2016
Dec 20,2016
0
people found
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Overall a good agency! Staff can be really helpful but ive had a couple of reoccurring problems that have taken weeks and weeks to solve which is my main concern. Houses rented through the agency should be checked over thoroughly before tenants have access as ...
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Comment on agent fees
Good
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Dec 16,2016
Dec 16,2016
0
people found
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There has been the occasional occurrence where it has taken Property Link a while to respond to emails and fix problems within the house, however, repairs are done to a good quality. Overall, very good, the staff are friendly, approachable, very helpful and have good ...
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Comment on agent fees
Good
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Dec 16,2016
Dec 16,2016
0
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I've had a positive experience with property link and haven't encountered any problems so far. I recommend this agency as they are always on hand to sort any problems I have within the house....
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Comment on agent fees
Good price for house
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Dec 13,2016
Dec 13,2016
0
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Great company. Very helpful if you visit the office always have time for you, explain things well. Usually sort issues within a few days....
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Comment on agent fees
Cheap
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Dec 13,2016
Dec 13,2016
0
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Fantastic agency, always on hand to provide support and attend any concerns we have as tenants. As a third year year student they have made this process a whole lot easier and have fantastic student accommodation to pick from....
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Comment on agent fees
Fair price
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Dec 12,2016
Dec 12,2016
0
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Good letting agency, sometimes have to ask more than once for something to be done but expected when considering its student letting. Overall, a good company....
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Comment on agent fees
Good
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Dec 12,2016
Dec 12,2016
0
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This is our first year with Property Link but they are quick to sort out any problems that have been reported and answer any questions we have. During house viewing season they give plenty of warning before bringing any one to view the house!...
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Dec 12,2016
Dec 12,2016
0
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Had a few slip up's with rent payments & emails that were not meant to be sent to our house but overall Property Link have provided a good service in sorting issues with the house e.g. sending workmen around. They are always happy to help ...
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Dec 12,2016
Dec 12,2016
0
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I am one of property links landlords they rent my properties every year never had a problem they always pay out on time there is never a problem with the rent being collected , repairs are covered by the agency always reasonably priced too ! 10/10...
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Comment on agent fees
Fees are really affordable
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 2:38 PM 01/11/2017 by allAgents
Best Letting Agent in L15 
