100% sales valuation accuracy
50% sales fee satisfaction
Oct 27,2018
Oct 27,2018
5
people found
this helpful
this helpful
Really disgusted with the service received after, what we thought, was a fairly smooth 2 1/2 years as tenants ( although slow at sorting none urgent repairs).
When it came to the end of the tenancy they didn't turn up for check out inspection ( despite me speaking to them on the morning about it). Didn't return any calls about this either on the day whilst we waited at the property for over an hour and a half for them or for a week after the supposed check out date. They then tried to say due to this we could be charged extra rent!!
This led to issues with the landlord and deposit being returned - we tried to open a dispute to get our deposit back to be told Homepoint had moved our deposit protection without informing us in 2016!! - despite several requests they would not tell us who they had moved our deposit protection to.
It took a formal letter of intent to start court action, plus 4-5 phone calls per day citing legal advice to eventually get our deposit back. By the time the cheque cleared we had waited over a month ( instead of the 10 days) for our deposit back and still do not know if they actually protected our deposit or not ( which is breech of the deposit protection laws so we may still make a claim through court ).
Paul runs both Walsall and Stourbridge offices and uses this as an excuse to be continually unavailable - he also stated numerous times our deposit was being sent out and it was not. He says one thing to the landlord and another to the tenant. Our landlord had inforrmed him to return the deposit to us, but he continued to avoid doing so for over a week and then sent a cheque rather than bank transfer. Not trustworthy at all.
When it came to the end of the tenancy they didn't turn up for check out inspection ( despite me speaking to them on the morning about it). Didn't return any calls about this either on the day whilst we waited at the property for over an hour and a half for them or for a week after the supposed check out date. They then tried to say due to this we could be charged extra rent!!
This led to issues with the landlord and deposit being returned - we tried to open a dispute to get our deposit back to be told Homepoint had moved our deposit protection without informing us in 2016!! - despite several requests they would not tell us who they had moved our deposit protection to.
It took a formal letter of intent to start court action, plus 4-5 phone calls per day citing legal advice to eventually get our deposit back. By the time the cheque cleared we had waited over a month ( instead of the 10 days) for our deposit back and still do not know if they actually protected our deposit or not ( which is breech of the deposit protection laws so we may still make a claim through court ).
Paul runs both Walsall and Stourbridge offices and uses this as an excuse to be continually unavailable - he also stated numerous times our deposit was being sent out and it was not. He says one thing to the landlord and another to the tenant. Our landlord had inforrmed him to return the deposit to us, but he continued to avoid doing so for over a week and then sent a cheque rather than bank transfer. Not trustworthy at all.
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Latest Reviews
17th Aug 2021
reviewed by 'Unhappy'
24th Apr 2019
reviewed by 'Anon'
12th Jan 2018
reviewed by 'Stephanie'
Opening Hours
Address
Homepoint Estate Agents Ltd
98 High Street
Stourbridge
West Midlands
DY8 1EQ
01384 444855
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 50% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 4 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Aug 17,2021
Aug 17,2021
0
people found
this helpful
this helpful
Shocking service. No contact unless they want something. I was in a serious situation and had to involve the police and the agents still refused to answer simple emails from myself but I could see them responding occasionally (only when they wanted something) to my ...
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Apr 24,2019
Apr 24,2019
4
people found
this helpful
this helpful
Where do I even start?!
We were renting for 11 months whilst we saved for our house. Sonya from Stourbridge was really helpful when we first moved in. Everything was fine. Then all the problems started...
We had very troublesome neighbours. Home point told us they ...
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Apr 29, 2019
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(1)
I was duped in to signing a guarantor form for a tenant. I was only shown 1 page by the tenant to sign and was told it was a reference form only. I spoke to a lady at their Walsall office who explained to me that the form I was signing was just as a referee and that the tenancy was for 6 months only. If the tenant could show they are a good tenant then they would renew for another 6 months. At the time I had just lost my Father and was suffering from severe disability, mobility and depression. I ...
Oct 27,2018
Oct 27,2018
5
people found
this helpful
this helpful
Really disgusted with the service received after, what we thought, was a fairly smooth 2 1/2 years as tenants ( although slow at sorting none urgent repairs).
When it came to the end of the tenancy they didn't turn up for check out inspection ( despite me speaking to ...
read full review
read full review
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Jan 12,2018
Jan 12,2018
6
people found
this helpful
this helpful
Amazed how this company is even trading. Never have I come across such an incompetent unprofessional group of people. Sham from start to finish...lack of knowledge, rudeness, lies....the list is endless. STAY CLEAR is the best advice I could ever give !!!...
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Comment on agent fees
BAD
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
