89% sales valuation accuracy
60% sales fee satisfaction
56% lettings valuation accuracy
56% lettings fee satisfaction
Oct 27,2018
Oct 27,2018
7
people found
this helpful
this helpful
When my wife and I were looking for a house to buy, Connells phoned me at least 4 times a week without fail with new properties and asking if we'd like to view another property, we also had signed up to other estate agents so we were looking at lots of houses, I'm just upset that the house we wanted to buy was on the books with Connells, if idve known what I know now, we wouldn't have bothered, phone call after phone call from them right up until the point our offer was accepted on our soon to be house, the calls stopped instantly and we had to battle to get anything from them, we organised a meeting with their financial adviser (compulsory) to see if they can get a better deal for you, our appointment was at 10am at the Beggarwood branch, so at 10:55am we finally got in the car and left after he didn't show up, even though after chasing him with phone calls and speaking to other branches from 10:10am onwards, he was only â10 minutes awayâ complete waste of an hour of our lives on a Saturday, finally Re Booked with a different advisor in the main branch in town centre which went well, we did in fact get a better mortgage through Linda than we did by searching ourselves.
The next stage after accepting the mortgage was just us waiting for the solicitors to do their thing, now as this is the second time buying a house I kind of knew what to expect, so after 2 weeks of absolutely no communication from Connells, no emails no phone calls, I called up for an update, 'Thabks for calling Connells, the person looking after your case is unfortunately out of the office, can I take your name and number and get them to give you a call when they're back in?' That was the response I got 12 times over 2 successive days, without a return phone call, so on the next day I called head office and let them have it both barrels, would you believe it, 13 minutes later I get a phone call from Connells offering me an update?!? I then used this tactic of phoning head office more because after this first time I still couldn't get to speak to any one or get anyone To ring me back unless I called head office and kicked off!!
Myself and my wife are in the home we wanted, but at a great cost to our mental well being, Connells stressed us out, I will never, ever, ever use Connells again, and I strongly advise any house buyer not to use them, unfortunately I had to give Connells 1 star, I didn't want to give them that but I couldn't just least it blank by all accounts, so the real score is 0 stars out of 5, so if it was out of 10 stars it would be 0 stars out of 10 etc etc, the absolute dregs of the estate agent world.
The next stage after accepting the mortgage was just us waiting for the solicitors to do their thing, now as this is the second time buying a house I kind of knew what to expect, so after 2 weeks of absolutely no communication from Connells, no emails no phone calls, I called up for an update, 'Thabks for calling Connells, the person looking after your case is unfortunately out of the office, can I take your name and number and get them to give you a call when they're back in?' That was the response I got 12 times over 2 successive days, without a return phone call, so on the next day I called head office and let them have it both barrels, would you believe it, 13 minutes later I get a phone call from Connells offering me an update?!? I then used this tactic of phoning head office more because after this first time I still couldn't get to speak to any one or get anyone To ring me back unless I called head office and kicked off!!
Myself and my wife are in the home we wanted, but at a great cost to our mental well being, Connells stressed us out, I will never, ever, ever use Connells again, and I strongly advise any house buyer not to use them, unfortunately I had to give Connells 1 star, I didn't want to give them that but I couldn't just least it blank by all accounts, so the real score is 0 stars out of 5, so if it was out of 10 stars it would be 0 stars out of 10 etc etc, the absolute dregs of the estate agent world.
Comment on agent fees
The fees are the only thing they’re interested in, as soon as they’ve got the fees they do not give a shit
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Latest Reviews
3rd Apr 2024
reviewed by 'Solomon'
2nd Mar 2024
reviewed by 'Ady Baker'
28th Feb 2022
reviewed by 'Yang Qiu'
3rd Nov 2020
reviewed by 'Wendy'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 89% | 60% | £155,000 | £400,000 |
| Lettings | 56% | 56% | £725 | £1,795 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 4 | 4 | 4 | 6 | 2 | 0 | 1 | 2 | 4 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Apr 03,2024
Apr 03,2024
0
people found
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Francesca was very helpful and kind in my process of renting. She presented with a lot of professionalism and was always available to support me. Thanks Francesca, you are well commended....
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Mar 02,2024
Mar 02,2024
0
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Francesca at your Basingstoke Connells office was so helpful in dealing with my letting. She understood the urgency for me to complete this. She Provided immediate emails and telephone calls. I can not thank her enough....
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Feb 08,2024
Feb 08,2024
1
people found
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this helpful
Unfortunately there is no option to leave no stars. Our experience with Connells Estate Agency has been disappointing and frustrating. Despite choosing to seel our house with them due to their familiarity, we encountered poor communication and unprofessionalism throughout the process. From inaccurate advice provided ...
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Dec 10,2022
Dec 10,2022
0
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Never using this company again. Were extremely unhelpful whilst renting and being even worse now waiting for a deposit. Have had to go through TDS to get it back and Connells wrote to them to extend the decision time. It has now been 4 months and ...
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Feb 28,2022
Feb 28,2022
1
people found
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this helpful
It's really unprofessional. Changed the staffs very frequently. The maintenance team is not locally caused the reaction so slowly. No routine check.it is not worthy to pay fully Management fee to get very basic service. Really unlucky and regret to use them as my ...
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Nov 03,2020
Nov 03,2020
0
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I would like to recommend Connells Basingstoke to sellers and buyers. Zoe in particular has been amazing with a difficult sale situation and handled in a professional and customer friendly way. Thank you so much for the teams hard work in selling the property left ...
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Oct 27,2020
Oct 27,2020
0
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Terrible surveyors. Performed a survey on our flat and incorrectly identified a health and safety issue with our windows that was contradictory to national legislation, putting our whole sale in jeopardy.
What makes matters worse is they are uncontactable as they hide behind their estate ...
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Sep 16,2020
Sep 16,2020
0
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Mike from Connells valued our property for more than we thought,arranged for the pictures to be taken and within the week our house had an offer,we accepted.Job done .Throughout the whole COVID process Connells are always on the end of the phone ...
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Jun 26,2020
Jun 26,2020
1
people found
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this helpful
Awful - didn't turn up for a viewing, phoned them, they said there should be someone there, waited and then left. No one from Connells showed up and it was 3 days later before they called to say 'sorry we missed you, would you like to ...
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Jun 23,2020
Jun 23,2020
1
people found
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this helpful
I am very much unhappy with letting team . after very well satisfied (without any issue) handover to landlord, connells still holding my deposit in this pandemic time where i need my deposit money urgently . i contacted with them few time by phone and email but ...
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Sep 05,2019
Sep 05,2019
0
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Connells basingstoke are EXCELLENT. After being on the market with another estate agent for 10 months we had no luck with selling our property. They did not comunicate well and didnt really take an intrest so we decided to switch over to Connells. Best decision we ...
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“Really happy with the services. Very kind and helpful staff. Everything clearly explained...”
Mar 06,2019
Mar 06,2019
0
people found
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I had a bit of a problem to get this property because my girlfriend soon is going on maternity leave, but Elizabeth and Imogen done a really great job by checking all possible options for us. We got the flat that we really liked, and ...
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Comment on agent fees
All fees are explained, and there is nothing hidden.
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Jun 14, 2019
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Thank you for your lovely review! It was a pleasure to work with you. ...
Nov 15,2018
Nov 15,2018
6
people found
this helpful
this helpful
I am a landlord, connells 'fully' managed a property of mine and I shall never use them again. Overall my experience with connells has been nothing short of exasperating. I had to chase ALOT. The phone never seemed to be manned and unbeknown to me ...
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Comment on agent fees
Bad, not value for money at all. I managed the property in the end because they weren’t competent enough to do so.
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Oct 27,2018
Oct 27,2018
7
people found
this helpful
this helpful
When my wife and I were looking for a house to buy, Connells phoned me at least 4 times a week without fail with new properties and asking if we'd like to view another property, we also had signed up to other estate agents so we ...
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Comment on agent fees
The fees are the only thing they’re interested in, as soon as they’ve got the fees they do not give a shit
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Apr 17,2018
Apr 17,2018
10
people found
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this helpful
I am a mother of a two children under the age of four. I work full time for in a job that is quite demanding and requires me to travel nationally regularly. After having my children I was diagnosed with post natal anxiety disorder and ...
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Apr 11,2018
Apr 11,2018
7
people found
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INSTRUCTED CONNELLS ON THE BASIS THAT THEY SOUNDED 'GENUINE'. WITHOUT REALISING HAD SIGNED UP FOR 26 WEEKS. WE WERE ADVISED THAT ALL BUYERS WERE VETTED AND MORTGAGE READY. HAD 2 POTENTIAL BUYERS THAT TURNED OUT TO BE MAKING OFFERS ON MULTIBLE HOUSES AND WE WERE ASSURED THESE ...
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Comment on agent fees
I HAVE BEEN ADVISED THAT THE FEES WERE AWFUL AND SPOKEN TO A COUPLE OF AGENTS WHO HAVE CONFIRMED WHAT THEY WOULD CHARGE. IF I HAD GONE WITH ANOTHER AGENT AS WELL AS CONNELLS IT WOULD OF COST ME NEARLY £15000 IN FEES. AS THEY DIDNT SELL I PAID FOR PHOTOS ONLY
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Mar 20,2018
Mar 20,2018
0
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I have always found Natasha Meek and Christi Collins very helpful in connection with our flat in Basingstoke. They deal with issues promptly and politely and provide well thought out and sound advice when it is required. They contact external services when they are required ...
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Comment on agent fees
Connell's Letting Fees are reasonable.
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Mar 20, 2018
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Thank you for your kind review. I am pleased that you are happy with our service :-) Christi ...
Mar 08,2018
Mar 08,2018
7
people found
this helpful
this helpful
For the first month of living in my home I had no cooker. It was only due to the plumber hassling the agency, I even got one. I now have a leak from my sink and dishwasher that minus the 2 day snow days, I have ...
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Feb 16,2018
Feb 16,2018
0
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Had good service from the office in Cardiff when it comes to property issues. Always dealt with quickly and efficiently....
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Comment on agent fees
Bit steep for a guarantor check fee
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Nov 15,2017
Nov 15,2017
7
people found
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Couldn't sell water in the desert!
I was very disappointed with Connells and couldn't wait to leave them at the end of my contract, which I might add was ridiculously long!
From booking viewings without first consenting me to massively over valuating my property the ...
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Comment on agent fees
Terrible, for the service they provide they should be ashamed of the fees they charge!
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Sep 04,2017
Sep 04,2017
0
people found
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Fantastic reliable service during a very difficult family time. Mike Howley and the team were excellent. They dealt with our situation with understanding and respect and I was able to move my mother without any problems. It could of been a really stressful time but ...
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Comment on agent fees
Good
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Jul 17,2017
Jul 17,2017
0
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I would strongly recommend Connells in Basingstoke, Wote Street. We have recently sold our property through them and they could not have been more efficient. They went above and beyond to assist us and the customer service we received from every member of staff was ...
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Comment on agent fees
Well deserved for the service given and professionalism
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Jun 27,2017
Jun 27,2017
10
people found
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Landlords, if you are considering using Connells in Basingstoke to manage your property I strongly recommend you reconsider; after a year of using connells I have recently switched to another agent in town & the difference between companies is night and day - no hidden charges & ...
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Comment on agent fees
Fully managed fees seemed quite reasonable to begin with until all the "hidden" fees became evident - charges to receive a monthly statement of income & expenditure, contractors bills were loaded with a surcharge which connells received.
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Mar 22,2017
Mar 22,2017
14
people found
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In my experience one of the worst lettings agents in Basingstoke (and that's saying something!). Slow to produce paperwork, keen to get first tenant who asks into property whether suitable or not. Incredibly slow to release deposit at end of tenancy. The only real skill ...
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Comment on agent fees
Average
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Mar 15,2017
Mar 15,2017
1
people found
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We used Connells mortgage services after a recommendation from a friend and were lucky enough to get Linda in the Basingstoke office. As first time buyers, neither my partner or I really had a clue what we were doing but Linda made the whole process ...
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Comment on agent fees
A one time fee for life which is good value. It is Slightly more expensive than a couple Of others we spoke to but the service we received was worth it
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Sep 29,2016
Sep 29,2016
8
people found
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I've been renting a property in Basingstoke via Connells since May... during that time I have spent 39days WITHOUT gas (no hot water, heating, ability to use the hob, ability to shower/bath).
Whilst not something they control directly the assistance in sorting the issue ...
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Comment on agent fees
Terrible... unless you consider NOT getting what you have paid for as reasonable
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Sep 24,2015
Sep 24,2015
2
people found
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We approached Connells as first time landlords with no knowledge of the lettings market or how things work. Christi was very knowledgeable and we felt she had the experience we needed in order to place our family home in her very capable hands. She was ...
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Comment on agent fees
Fees are very reasonable and worth every penny
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Mar 19,2015
Mar 19,2015
0
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I cannot reccomend Christi at Conells enough after helping us through a particuarly complicated let due to the failings of our previous agency. Christi went above and beyond to help and was always just at the end of the phone. After having such bad experiences ...
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Comment on agent fees
Fees were slightly more than other agents but we didnt check this up front and the customer service as so much better than other agents with cheaper initial fees that it was worth it in the long run.
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Sep 24, 2015
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Thank you for your review Emma & Liam. I hope you are both enjoying your new home. ...
Feb 09,2015
Feb 09,2015
0
people found
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Fantastic customer service provided by Connells lettings. Have used a few agents in the town and it has taken me a while to find the right agent to manage my properties. Lettings team all very professional and know their stuff! A tenant was found for ...
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Mar 05,2013
Mar 05,2013
1
people found
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this helpful
All staff at this branch were most helpful - sold our property in 3 weeks to the day and from 4 viewings, 3 made offers and we accepted the asking price offer. We were advised at every development and would have no hesitation in recommending Connells. Our only ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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