0% sales valuation accuracy
33% sales fee satisfaction
100% lettings valuation accuracy
84% lettings fee satisfaction
Oct 25,2018
Oct 25,2018
9
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Main suggestions:
-Check your check-in and check-out reports in detail
-Take photos of everything when moving in and moving out
-Send the deposit request form the day after you moved out via a regular mail, wait for 10 days and raise a dispute with mydeposits.
For details read below:
This review is all about the process after I moved out. I must say that before moving in and during my tenancy I did not have any issues. Whenever I needed repairs, replacement, etc, they were quick in responding.
However, the check-out process was a nightmare. I could finally receive my deposit with some deductions yesterday, 56 days after I moved out. During those 56 days, I sent nearly 20 e-mails asking for my deposit, but received only 1 or 2 replies. Those replies arrived after I raised a dispute with mydeposits, the company which secures the deposits.
During the first month after I left the flat, they told me that they were waiting for the check-out inspection report. Then the report arrived and they said that they were waiting for a reply from the landlord. After waiting for a long time (my first mistake), I decided to raise a dispute with mydeposits, I've filled in the form, commenced the dispute process, and within two days, I received the deposit return proposal, which was a joke.
They proposed to deduce £680 from my deposit. £150 was for the check-out inspection report which was already written in the contract, so that's fine. What about the remaining £530? I'll now talk about that and give you some recommendations.
I left the flat in a pretty clean condition. I did not hire a professional cleaning company but it was clean to a professional standard, other than the kitchen. This was also written in the check-out inspection report. There were some stains around the oven, over the cupboards, and within the freezer. That's it. There was no mention of any cleaning issues other than the ones in the kitchen in the check-out report as well. What they requested to deduce as a cleaning fee was £250. I've checked all the cleaning companies online and even a whole 2 bedroom flat end of tenancy cleaning was not that expensive. So, asking for £250 just for a partial kitchen cleaning was excessive.
Other than this, they wanted to deduce £25 for 4 side plates, £20 for two plastic bowls, £20 for a plastic bin alleging that they were missing. You might be saying that it's reasonable, but the issue is that they were all in the flat. Luckily, I could spot all of these from the photos that they included in their check-out report. I forgot to take photos of everything before I moved out. If these were not in their photos, I could have not proven anything I guess. In addition to these, they wanted to deduce £16 for two bulbs that did not work. Fine, but there were 4 bulbs not working when I moved in and luckily that was stated in the check-in report too. An additional £30 was reduced due to a stain in the lower drawer of a stand, which was there from the beginning and included in the check-in report.
After checking these two reports in detail, I was able to reduce the deductions from £530 to £200. I offered them the half of the cleaning fee that they requested. £125 for a partial kitchen cleaning was again unreasonable but I wanted to avoid the dispute resolution process which could have taken another two months. The remaining £75 was for reasonable deductions like a stain on the wall and some missing items. Though those items included some stuff that I could not locate in photos but I'm sure that they're in the flat as well.
My first mistake about the check-out process was that I left the property while the inventory clerk was checking the items. She told me several times that I didn't need to be there and I could leave if I wanted to. Since I was tired, I left the property while she was doing her report. I should have stayed there so that I could spot the items that were reported as missing.
My second mistake is that I did not take photos. I recommend you to take photos of everything in detail when you move in. Every stain, every mark, every bulb, every door, every window, etc. Do this before you move out too. After you've finished cleaning the flat, take proper photos of everything. When your check-in report arrives, check every line in detail and don't think that "oh they've written there are 4 teaspoons but I only have 3, that wouldn't be a problem". It will. They'll deduce £10 for that teaspoon. Your check-out report will be much more detailed than your check-in report. You won't have that many photos in your check-in report, so you take those photos and store them on your computer.
Be advised that unless you start a dispute process, they'll not give a damn about you. So, what you need to do is the day after you leave the property, send them a letter and request the return of your deposit. Wait 10 days and then raise a dispute with mydeposits. They have to return your deposit within 10 days of your request, if not you can raise a dispute. I was naive and I thought that they would return me the deposit when they receive the report. No, they won't. Unless you commence a dispute with my deposits. This is my second advice to you.
They don't compare the two inventory reports. So, when your check-out report arrives, open both of them and compare what is written there. They might be asking for a reduction for something which has already been stated in your check-in inventory report.
So, be cautious while moving out. Record everything, take photos, compare your inventory reports. They will definitely try to rip you off. As I can see from other reviews, that's a common practice.
-Check your check-in and check-out reports in detail
-Take photos of everything when moving in and moving out
-Send the deposit request form the day after you moved out via a regular mail, wait for 10 days and raise a dispute with mydeposits.
For details read below:
This review is all about the process after I moved out. I must say that before moving in and during my tenancy I did not have any issues. Whenever I needed repairs, replacement, etc, they were quick in responding.
However, the check-out process was a nightmare. I could finally receive my deposit with some deductions yesterday, 56 days after I moved out. During those 56 days, I sent nearly 20 e-mails asking for my deposit, but received only 1 or 2 replies. Those replies arrived after I raised a dispute with mydeposits, the company which secures the deposits.
During the first month after I left the flat, they told me that they were waiting for the check-out inspection report. Then the report arrived and they said that they were waiting for a reply from the landlord. After waiting for a long time (my first mistake), I decided to raise a dispute with mydeposits, I've filled in the form, commenced the dispute process, and within two days, I received the deposit return proposal, which was a joke.
They proposed to deduce £680 from my deposit. £150 was for the check-out inspection report which was already written in the contract, so that's fine. What about the remaining £530? I'll now talk about that and give you some recommendations.
I left the flat in a pretty clean condition. I did not hire a professional cleaning company but it was clean to a professional standard, other than the kitchen. This was also written in the check-out inspection report. There were some stains around the oven, over the cupboards, and within the freezer. That's it. There was no mention of any cleaning issues other than the ones in the kitchen in the check-out report as well. What they requested to deduce as a cleaning fee was £250. I've checked all the cleaning companies online and even a whole 2 bedroom flat end of tenancy cleaning was not that expensive. So, asking for £250 just for a partial kitchen cleaning was excessive.
Other than this, they wanted to deduce £25 for 4 side plates, £20 for two plastic bowls, £20 for a plastic bin alleging that they were missing. You might be saying that it's reasonable, but the issue is that they were all in the flat. Luckily, I could spot all of these from the photos that they included in their check-out report. I forgot to take photos of everything before I moved out. If these were not in their photos, I could have not proven anything I guess. In addition to these, they wanted to deduce £16 for two bulbs that did not work. Fine, but there were 4 bulbs not working when I moved in and luckily that was stated in the check-in report too. An additional £30 was reduced due to a stain in the lower drawer of a stand, which was there from the beginning and included in the check-in report.
After checking these two reports in detail, I was able to reduce the deductions from £530 to £200. I offered them the half of the cleaning fee that they requested. £125 for a partial kitchen cleaning was again unreasonable but I wanted to avoid the dispute resolution process which could have taken another two months. The remaining £75 was for reasonable deductions like a stain on the wall and some missing items. Though those items included some stuff that I could not locate in photos but I'm sure that they're in the flat as well.
My first mistake about the check-out process was that I left the property while the inventory clerk was checking the items. She told me several times that I didn't need to be there and I could leave if I wanted to. Since I was tired, I left the property while she was doing her report. I should have stayed there so that I could spot the items that were reported as missing.
My second mistake is that I did not take photos. I recommend you to take photos of everything in detail when you move in. Every stain, every mark, every bulb, every door, every window, etc. Do this before you move out too. After you've finished cleaning the flat, take proper photos of everything. When your check-in report arrives, check every line in detail and don't think that "oh they've written there are 4 teaspoons but I only have 3, that wouldn't be a problem". It will. They'll deduce £10 for that teaspoon. Your check-out report will be much more detailed than your check-in report. You won't have that many photos in your check-in report, so you take those photos and store them on your computer.
Be advised that unless you start a dispute process, they'll not give a damn about you. So, what you need to do is the day after you leave the property, send them a letter and request the return of your deposit. Wait 10 days and then raise a dispute with mydeposits. They have to return your deposit within 10 days of your request, if not you can raise a dispute. I was naive and I thought that they would return me the deposit when they receive the report. No, they won't. Unless you commence a dispute with my deposits. This is my second advice to you.
They don't compare the two inventory reports. So, when your check-out report arrives, open both of them and compare what is written there. They might be asking for a reduction for something which has already been stated in your check-in inventory report.
So, be cautious while moving out. Record everything, take photos, compare your inventory reports. They will definitely try to rip you off. As I can see from other reviews, that's a common practice.
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Opening Hours
Address
Chase Evans
Horizon Building,15 Hertsmere Road
Canary Wharf,London
Greater London
E14 4AW
020 7515 1000
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 33% | £320,000 | £320,000 |
| Lettings | 100% | 84% | £270 | £3,100 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 7 | 0 | 118 | 29 | 0 | 0 | 1 | 1 | 3 | 5 |
Areas covered
- E14
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jun 18,2024
Jun 18,2024
0
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Chanelle Da-Silva Laires has been great to deal with while renting. She resolved a number of issues I had in very quick time, was excellent with communication and all round, a pleasure to deal with. Thanks Chanelle....
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Mar 18,2024
Mar 18,2024
0
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THE WORST AGENCY EVER
THEY DO NOT HELP TO FIX, WHEN WE WERE MOVING IN , WE WERE TOLD THE LIGHTS AND THE SHOWER WILL BE FIXED IN 2 days it’s been 2 MONTHS and they keep on telling “we are chasing the landord but we can’...
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Jan 15,2024
Jan 15,2024
0
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Review for Property Manager Kimberly Fernandes.
All help from Kimberly is prompt and kind....
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Jan 11,2024
Jan 11,2024
0
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Exceptional service! Kimberly Fernandez from East Property Management swiftly resolved my boiler issue, demonstrating promptness and expertise. Highly recommended!...
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Nov 01,2023
Nov 01,2023
0
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My property manager Kimberly Fernandes is really helpful and kind in following up the issues in my flat. She recently helped me to contact the LL and mechanic to fix the boiler. And currently the part of the boiler needs to be replaced and she ...
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Jul 27,2023
Jul 27,2023
0
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Pathetic Services from Proper Manager DIEGO. Not responding for a month. No problem has been resolved for one month. We have already moved in for a month and complained about several stuff. But Nothing is fixed or Managed YET. Pathetic services I got from CHASEEVANS......
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Apr 28,2023
Apr 28,2023
0
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I am a current resident at Baltimore Wharf, I have so much great things to say about the East Property Management, especially my property manager Murat Colak, who has been truly helpful throughout my time here, he has went up and beyond to ensure that ...
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Nov 14,2022
Nov 14,2022
0
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I have a really wonderful experience!
Atticus Leung is amazing.
I love this wonderful experience with Chase Evans.
Everything is perfect!
Thanks a lot!...
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Oct 03,2022
Oct 03,2022
0
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Andy and Lisa are professional and patient and gave me lots of help & service along the way. feeling great to work with them...
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Sep 21,2022
Sep 21,2022
1
people found
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this helpful
Mould flat for a month with no indication to fix , left without a home and still demanding rent when the premises has no running water as the mould was due to a leak. There was no communication of the leak or mould to me upon ...
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Apr 13,2022
Apr 13,2022
0
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Excellent agents. And very respectful staff to deal with.
I really recommend them, for those who are looking for a flat....
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Mar 30,2022
Mar 30,2022
0
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It's is the worst agency .. They have taken deposit money even though there inventory check in report says not cleaning...
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Mar 11,2022
Mar 11,2022
0
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I rented about 4 flats in the UK during the last three years with different agencies but Chase Evans was the best one honestly.. the landlord helpful and fixed any thing that needed in short time, also we don't forget how our property manager (Antonino) helped ...
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Mar 03,2022
Mar 03,2022
0
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A very good experience with Chase Evans in my London property. The holder of the freehold was looking for some payments. After consulting with Domenica Pratico and Kin-Long Lee, they helped me to confirm that I was not liable for these charges and reflected that ...
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Mar 03,2022
Mar 03,2022
0
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Being with Chase Evans for the last 2 years and never had any issues or delays in my requests. From property managers to customer support I always received good service.
Recently renewed my contract with guidance from Kin Lee, who is my current renewals negotiator and ...
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Nov 15,2021
Nov 15,2021
0
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Valerio assisted me with everything. He is an amazing agent. Everything worked out smoothly. The apartment is really nice and convenient....
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Sep 26,2021
Sep 26,2021
2
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They are a cancerous plague on society. When we initially look at the flat we moved in to, they smiled and acted all nice. Once we moved in and were in need of repairs / maintenance, they often ignored us or made absurd excuses as to ...
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Sep 24,2021
Sep 24,2021
0
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My time in. canary wharf was memorable and made easier by the help of Chase evans and their lettings and management team. Kareena Bhurosah was a great property manager and she saw to it that i could have an easy tenancy. Thank you!...
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Sep 09,2021
Sep 09,2021
0
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We have been happy with the way the contract has been held through this year with Chase Evans! The team is great, in particular we would like to say a massive thank you to Saleem our agent, Tereza who helped us with our documents to ...
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Sep 02,2021
Sep 02,2021
0
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Thanks Sharlene! I have been in association with Chasevans from the last 6 months but recently I encountered emergency on the bank holiday and Sharlene has helped me with that with the immediate response. That was really helpful! Thanks a lot for quick turnaround....
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Jul 19,2021
Jul 19,2021
0
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Kareena Bhurosah from East Property Management was very helpful and went out of her way to sort out paperwork from my building management....
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Jun 30,2021
Jun 30,2021
1
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Valerio from Chase Evans have been really helpful and professional! He helped me find a perfect flat and made the whole procedure really smooth!
Great working with him!...
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Jun 25,2021
Jun 25,2021
1
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Great service from agent Valerio, Chase evans, who made the renting process easier and quicker. Highly recommend for letting/renting services. Valerio was very professional and always there for any questions I had. 5/5....
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Jun 11,2021
Jun 11,2021
1
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Chase Evans have been amazing throughout.
This is my 4th flat search and Chase Evans have really pulled all the stops. From house viewings to signing my tenancy agreement, I've not met another agency as good as Chase Evans. Valerio, the agent was extremely professional ...
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May 24,2021
May 24,2021
1
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Special thanks to Valero who helped manage my move with complete professionalism from start to finish. He was attentive, quick to respond, easily reachable and kept me well informed throughout the whole process.
Thank you to Tereza and Pete as well who were pleasant to ...
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May 18,2021
May 18,2021
1
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Everything has been very transparent. Valerio and Tereza have done an amazing job ensuring we are clear on the overall process and extremely happy to go the extra mile....
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May 13,2021
May 13,2021
0
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Valerio is one of the best property agents I have worked with! Made the process very smooth and stress free for me E2E - Thank you so much for your work and support!...
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May 10,2021
May 10,2021
0
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Chase Evans manage the property we rent, the level of customer service we received was ok up until the day we moved in.
On moving day there was a complete lack of co-ordination and very little help from the staff working that day. The property ...
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Apr 13,2021
Apr 13,2021
0
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Muhammad Carr has always been very professional and efficent.
If you decide to rent via Chase Evans, please request for Muhammad....
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Apr 13,2021
Apr 13,2021
0
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Thanks Roman Radaev for being of great help assisting us with sorting out various matters related to our flat in London. Professional, kind and efficient! Five stars!...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 12:07 PM 22/03/2017 by stacey barber
