100% sales valuation accuracy
25% sales fee satisfaction
100% lettings valuation accuracy
67% lettings fee satisfaction
Oct 22,2018
Oct 22,2018
4
people found
this helpful
this helpful
Used the Bitterne branch for selling my property. They were lying from the start. Did not return calls. When called 3rd time in day - the receptionist answer was always that agent just went out and will call me later. It took three days to get reply and even than we had to call them again to get replay. Unprofessional staff. Never left any feedback. Never informed us on day of completion (the Easton agent contacted as - the company from which we were buying house). When they called - their talk was full of lies - multiply times they told us that we will exchange contract next day and that took two months. The staff is highly immature and costumer care is not existing.
Comment on agent fees
bad for the service which was not receive
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
22nd Oct 2018
reviewed by 'Sunflower'
7th Mar 2018
reviewed by 'Basilisk'
6th Jul 2016
reviewed by 'Michelle'
2nd Apr 2015
reviewed by 'A'
31st Mar 2015
reviewed by 'Anna_83'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 25% | £185,000 | £275,000 |
| Lettings | 100% | 67% | £550 | £1,100 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 0 | 1 | 1 | 4 | 0 | 1 | 0 | 4 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Oct 22,2018
Oct 22,2018
4
people found
this helpful
this helpful
Used the Bitterne branch for selling my property. They were lying from the start. Did not return calls. When called 3rd time in day - the receptionist answer was always that agent just went out and will call me later. It took three days to ...
read full review
read full review
Comment on agent fees
bad for the service which was not receive
Was this helpful?
Yes
Yes
Mar 07,2018
Mar 07,2018
2
people found
this helpful
this helpful
Despite some previous comments, I had no problems at all with F&S. After a very poor performance by the agent I chose originally, F&S took over the sale and ran it in a perfectly acceptable way. I live a long way off, so ...
read full review
read full review
Comment on agent fees
Comparable with all agents
Was this helpful?
Yes
Yes
Jul 05,2017
Jul 05,2017
3
people found
this helpful
this helpful
Appalling service, if selling. Never return calls, never give feedback from viewings. Then try to claim more money from your sale!...
read full review
read full review
Comment on agent fees
Try to rip you off.
Was this helpful?
Yes
Yes
Jul 06,2016
Jul 06,2016
1
people found
this helpful
this helpful
I used Fox & Sons Lettings for the first time recently, previously used a different agent and only had a few viewings on my property, I went on with Fox & Sons and let it within the first week! I couldn't be happier with the service, they ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 02,2015
Apr 02,2015
5
people found
this helpful
this helpful
I used F&S to let a property. The good parts first: they found a tenant quickly, willing to pay the asking price.
Now the rest:
They lie. Constantly. To landlord and tenants. It's not the odd little white lie here and there, it's constant. ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 31,2015
Mar 31,2015
0
people found
this helpful
this helpful
I found the whole experience dealing with this company an absolute nightmare. They don't seem to care at all about tenants, and they are disorganized and bias and favorable towards landlords. I understand that Southampton is a landlords paradise but that shouldn't mean that tenants ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 28,2014
Jul 28,2014
1
people found
this helpful
this helpful
Good until contract signed. Several viewings ( unsuitable ) in first 7 days ( cooling off period) nothing for 3 months then 2 viewings where viewers did not enter house..... Details were wrong - even to the end! Photos were changed and poor quality. Every bit of marketing apart from their ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 07,2014
Jul 07,2014
3
people found
this helpful
this helpful
Awful estate agent. They constantly lie and in a very blatant manner. The lie about tiny things that don't even need to be lied about, but they also lie about big things too. I hope people read this and avoid the estate agents because they ...
read full review
read full review
Comment on agent fees
I'm not happy with the fees. Paid over ‚£3000 to be lied to and treated like rubbish. I can't believe that they manage to stay in business. They're truly despicable people.
Was this helpful?
Yes
Yes
Feb 14,2014
Feb 14,2014
5
people found
this helpful
this helpful
We had a valuation with Fox and Sons in September 2013 and they assured us they could sell our property by the end of the year. In the 4 or so months we were on the market with them, not one viewer walked through the door. The ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 09,2013
Jun 09,2013
10
people found
this helpful
this helpful
This Company is only interested in people taking out mortgages with them, be warned if you do not use the in house mortgage advisor you will loose the property, and be warned when you are ask for you bank details, she will be taken money ...
read full review
read full review
What agent could do to change your mind?
They could of told me upfront about there fees and that they would be deducting them from me, at the meeting.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Oct 26,2012
Oct 26,2012
10
people found
this helpful
this helpful
Rang to arrange a viewing for a property they have had advertised on right move, the agent was only interested in getting me into the branch for a mortgage quote even though I advised on several occasions my mortgage is sorted.
After me having to ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 11,2011
Mar 11,2011
6
people found
this helpful
this helpful
The category says 'sold'. Well it never came to that. The negotiators let people in to view the property without pointing out any of the details. In other words they were nothing more than door openers! After 3 months still no floor plans appeared. Why would ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 10,2010
Apr 10,2010
6
people found
this helpful
this helpful
The worst estate agent I have ever used. They have lied from the outset and have been completely incompetent throughout. I have asked for regular updates on my property, but in two months have received ONE phone call from them. They put up a 'For ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
