85% sales valuation accuracy
98% sales fee satisfaction
100% lettings valuation accuracy
82% lettings fee satisfaction
Oct 20,2018
Oct 20,2018
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On first impressions Chamberlains Lettings have all of the right things in place to make it easier for you to manage a rented property. They have a website where you can log issues with a property and it filled me with some confidence on how they operate. In reality though this gets ignored and we were left with long-standing issues that were hard to live with (such as a faulty heating system which cooked our kids bedrooms every time you turned a tap on). This issue took almost a year to be addressed because the agent failed to inform the landlady after it was successfully logged (this happened with more than one issue). We knew this because the landlady came round on an inspection and had no idea about this heating issue that I logged almost a year prior to her visiting. It was embarrassing for my wife who had to sit there and listen to the landlady going nuts because basic things had not been relayed to her or carried out/addressed. The organised became disorganised unfortunately and I found it hard to do anything with this agent which would be regarded as efficient. A lady at Chamberlains called Michelle was a breath of fresh air because she was intelligent, polite and friendly. I think the problem lies though they she seemed to be the only person actually doing anything. Overworked staff leads to chaos based on my commercial management experience. Thumbs up for Michelle, thumbs down for Chamberlains, glad to be out of the property and somewhere else. My two pence.
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6th Dec 2021
reviewed by 'Paul'
20th Oct 2018
reviewed by 'Ian'
22nd Jan 2016
reviewed by 'Di''
4th Jan 2016
reviewed by 'tobznmollz'
Opening Hours
Address
Chamberlains Estate Agents
1 Bank Street
Newton Abbot
Devon
TQ12 2JL
01626 365055
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 85% | 98% | £114,000 | £600,000 |
| Lettings | 100% | 82% | £575 | £1,450 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 10 | 1 | 18 | 1 | 39 | 0 | 48 | 0 | 1 | 0 |
Areas covered
- TQ12
- TQ9
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Dec 06,2021
Dec 06,2021
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Started off great, then the 'manager' got involved on a tenancy exit, he was rude, arrogant, uninformed and just beyond incompetent. I cancelled with them based on the manager, he then went into more illiterate ramblings and childish behavior, he has now lost me as ...
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Oct 20,2018
Oct 20,2018
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On first impressions Chamberlains Lettings have all of the right things in place to make it easier for you to manage a rented property. They have a website where you can log issues with a property and it filled me with some confidence on how ...
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Jan 22,2018
Jan 22,2018
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Have previously rented two properties from Chamberlains and have found the service they offered first class. Very friendly and helpful staff throughout the whole process from start to finish. Wouldn't hesitate to use their services again or recommending them to anyone else....
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Comment on agent fees
The fees are reasonable and in line with other agents.
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Jan 22,2016
Jan 22,2016
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We have recently purchased a property from James Cooper and could not be more pleased with the high level of service we have received.He has been extremely attentive and efficient and answered all queries and requests quickly and positively, even though we were quite ...
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Jan 04,2016
Jan 04,2016
0
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Would highly recommend newton abbot chamberlains. We were updated on a regular basis so were aware what was happening throughout the whole purchasing process. If there were any questions we had they were answered very promptly and were all around helpful. If i could sum ...
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Dec 07,2015
Dec 07,2015
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Fantastic . polite. understanding. considerate and caring to my needs .top professional company . Kept me updated throughout the sale.negotiated an excellent price for me.Michelle and James top team on recommendation i went to Chamberlains .recommend their services 5 out of 5 star rating ....
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Comment on agent fees
More than happy considering the work efforts and standard
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Nov 20,2015
Nov 20,2015
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We are full of praise for Chamberlains and would highly recommend them. As this was a long distance move we had to rely on them to deal with a host of queries and problems, instead of us doing a 500 mile round trip. Our first contact, ...
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Oct 17,2015
Oct 17,2015
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From the first enquiry visit to the office- where I met Barney - I have been impressed by the overall professionalism,patience and general feeling of a happy team. I was kept fully informed throughout a long and protracted sale by Michelle whose skill and ...
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Oct 16,2015
Oct 16,2015
0
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A slightly unusual review in that Chamberlains weren't actually acting for me, but they were acting for the people purchasing my property. They very kindly took over the role of facilitator when my own estate agent proved to be inept. Throughout the two weeks of ...
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Sep 23,2015
Sep 23,2015
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Chamberlains presented themselves as a professional team from the start; this was consistent and very evident throughout the sales process. James and his team made clean marketing suggestions and kept us fully informed on how the property was to be marketed. It was clearly they ...
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Comment on agent fees
Consistent with other estate agent
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Sep 23, 2015
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Thank you Mark for your kind words and thank you for choosing Chamberlains. Assuming you meant 'no' hesitation! thanks again. ...
Sep 21,2015
Sep 21,2015
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Michelle Caunter was brilliant and very helpful throughout the process of purchasing my house. She was very supportive in any concerns or queries i had. I would definitely like to have michelle caunter as my agent if i wish to ever sell the property...
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Sep 10,2015
Sep 10,2015
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Excellent service received from James. He is very responsive and helpful. I wonder if he ever takes a day off as he answers my emails all the time no matter it's evening or weekends! Highly recommend....
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Sep 07,2015
Sep 07,2015
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Michelle has been superb throughout the whole process. Each time I have wanted to know the answer to something, she has never let me down. She has called back when she said she would, which is seldom done in other companies. If it hadn't have ...
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Sep 06,2015
Sep 06,2015
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James, Michelle and Barney were fantastic from start to finish. They were professional, trustworthy and worked in our best interest, listening to our needs from the moment they entered our home. The whole process was straight forward and we were kept fully up to date ...
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Aug 07,2015
Aug 07,2015
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Overall, a very good experience. Michelle and James were very friendly and helpful. They helped as much as they could with what turned out to be a difficult house purchase in the end....
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Aug 06,2015
Aug 06,2015
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Michelle was like a breath of fresh air! She went out of her way to do absolutely everything she could to help, and she made the whole process of buying a house just that little bit easier. It was a real relief to feel that ...
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Aug 06,2015
Aug 06,2015
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Michelle dealt with the sale of our house. From the first meeting right the way until exchange Michelle was excellent, displaying both professionalism and the highest levels of client service. Michelle accurately valued our property and achieved the figure originally hoped for which was of ...
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Aug 06,2015
Aug 06,2015
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Michelle was excellent in brokering the purchase of our property with a very difficult vendor. Once the sale price was agreed further negotiations were needed following the survey.
All aspects of the purchase were excellent. I would highly recommend Chamberlains and wouldn't hesitate to use ...
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Aug 04,2015
Aug 04,2015
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We have just used Chamberlains for the first time to find and negotiate a new tenant for one of our rental houses. We found the company very efficient and the Senior Rental Negotiator, Laura, extremely helpful and obliging. We would have no hesitation in recommending ...
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Aug 03,2015
Aug 03,2015
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Very friendly staff, who kept things moving with our purchase. Great communication between myself and them and the solicitors. Nothing was too much trouble. Excellent service!...
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Aug 03,2015
Aug 03,2015
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came across the property view the view of possible renting, had others in frame at time, contacted the agent and arranged a viewing, they were very helpful and accommodating a set viewing time as I work out of town, once agreed to the let all ...
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Comment on agent fees
assumed that fees were standard for the industry.
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Jul 31,2015
Jul 31,2015
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Michelle has been very helpful and accommodating, nothing has been too much trouble for her, she has gone out of her way at every step to assist everyone concerned, buyers and sellers alike, it has helped us enormously to have had someone with a good ...
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Jul 31,2015
Jul 31,2015
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Michelle has been fantastic. She is prompt and efficient. She has chased up sellers when lawyers were too slow, has been great at keeping everyone in the loop, and has made this whole process considerably easier. A breath of fresh air when it comes to ...
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Jul 29,2015
Jul 29,2015
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We would recommend Chamberlains - Great customer Service and Great at keeping you informed throughout the whole lifecycle of a property purchase - Top Marks!...
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Jul 29,2015
Jul 29,2015
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Excellent service and feedback from both Michelle and James. Couldn't fault the service. Felt that I trusted the agents involved. Not pushy, just helpful....
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“From the initial knowledgeable valuation through to completion, Chamberlains were ......”
Jul 29,2015
Jul 29,2015
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From the initial knowledgeable valuation through to completion, Chamberlains were incredibly helpful & provided an absolutely first class service.
We had agreed a realistic price as I wished to sell swiftly & this was achieved within 3 days at very close to the asking price.
When the transaction ...
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Jul 28,2015
Jul 28,2015
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We had a rather difficult sale that took quite some time, but the service provided by Michelle and the rest of the team was brilliant. She went above and beyond her role and I can't thank her enough for how helpful she was throughout the ...
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Comment on agent fees
We didn't pay any to the agent as we were purchasing the property, not selling.
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Jul 28,2015
Jul 28,2015
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A year ago we asked Chamberlains to value our house. On that occasion we decided to go with another agent. Sadly they were unsuccessful and we took the house off the market. A year on, because we were impressed with our relationship with Chamberlains, we ...
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Jul 28,2015
Jul 28,2015
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In November I have asked Chamberlains to sell my house. As it was rather slow to start with I asked another agent to sell the house. Nevertheless, the service that I have received from James and Michelle was efficient and friendly at all time. Both ...
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Jul 01,2015
Jul 01,2015
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From our first meeting to view the property as a potential let to our initial teething problems after moving in the process has been relaxed and straightforward procedure. Everything required from us was clearly laid out, and any queries we had were efficiently dealt with. ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
For a copy of our complaints procedure please go to http://www.chamberlains.co/complaints-procedure/
Last updated at 1:14 PM 10/09/2015 by James Cooper
