Oct 19,2018
Oct 19,2018
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DO NOT GO WITH CHAPPELL AND MATTHEWS
This is by far the worst experience I have had with a property agent. First, when I bought the flat, their inefficiency slowed the process down to lasting 8 months instead of the normal 3 to 4, increasing stress levels and costs. And I was already renting that property at the time so the sale should been damn easy!
Then, I stupidly made the mistake to ask for their help to find me a tenant and manage the property. It's been a year and I have spent so many hours checking they would do what they said, chasing them, remaining them of actions they were supposed to do (including paying the rent to me!!!) and complaining to them that I should have done it myself as it would have been quicker, more efficient and way less expensive. It is actually what I am going to do going forward. Basically they are all nice to you until you've signed with them and then they forget about and your tenants. But they never forget to make you pay for their services they don't even provide! Terrible experience, horrible agent.
This is by far the worst experience I have had with a property agent. First, when I bought the flat, their inefficiency slowed the process down to lasting 8 months instead of the normal 3 to 4, increasing stress levels and costs. And I was already renting that property at the time so the sale should been damn easy!
Then, I stupidly made the mistake to ask for their help to find me a tenant and manage the property. It's been a year and I have spent so many hours checking they would do what they said, chasing them, remaining them of actions they were supposed to do (including paying the rent to me!!!) and complaining to them that I should have done it myself as it would have been quicker, more efficient and way less expensive. It is actually what I am going to do going forward. Basically they are all nice to you until you've signed with them and then they forget about and your tenants. But they never forget to make you pay for their services they don't even provide! Terrible experience, horrible agent.
Comment on agent fees
Super expensive (10% of the rent) for what they do, which is nothing.
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Latest Reviews
27th Feb 2014
reviewed by 'Karen'
Opening Hours
Address
Chappell & Matthews
66 Victoria Road
Ferndown,Bournemouth
Dorset
BH22 9JA
01202 876565
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Feb 27,2014
Feb 27,2014
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I registered with pretty much all agents in Bath, and only Chappell and Matthews called me regulary to update me on what was coming available. They listened to my requirements and also gave me so much information on Bath, that no other agent offered. i ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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