0% lettings valuation accuracy
50% lettings fee satisfaction
Oct 19,2018
Oct 19,2018
0
people found
this helpful
this helpful
We bought our home through Charles Carr. All around good experience, especially Rebekah who has been a delight to deal with! We viewed our prospective home a few times and she was always more than happy to help.
On completion date when we went to get the keys, we were told they were not yet available even though we had confirmed with the agency a few days before. When we requested if they could call the sellers solicitors, another staff member (who we were not speaking to) spoke out of turn quite rudely and in a patronizing tone saying we need to wait for "legal completion" and that "the property was still owned by the seller". However, Rebekah stepped in and even called back within an hour to confirm completion.
All in all, some of the staff were very pleasant to deal with but others need to be given a refresher course in "customer service".
On completion date when we went to get the keys, we were told they were not yet available even though we had confirmed with the agency a few days before. When we requested if they could call the sellers solicitors, another staff member (who we were not speaking to) spoke out of turn quite rudely and in a patronizing tone saying we need to wait for "legal completion" and that "the property was still owned by the seller". However, Rebekah stepped in and even called back within an hour to confirm completion.
All in all, some of the staff were very pleasant to deal with but others need to be given a refresher course in "customer service".
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
6th Dec 2019
reviewed by 'Nessa'
19th Nov 2019
reviewed by 'Lyn'
3rd Apr 2019
reviewed by 'Tom'
19th Oct 2018
reviewed by 'Shalz'
16th Oct 2018
reviewed by 'Mrs'
Opening Hours
Address
Charles Carr
367 Bitterne Road
Southampton
Hampshire
SO18 5RR
02380 439121
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 50% | £500 | £500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 4 | 0 | 1 | 2 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
Dec 06,2019
Dec 06,2019
0
people found
this helpful
this helpful
I don't know why it is so hard to get a call back from this real estate agent when all I'm trying to do is book a viewing!...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 19,2019
Nov 19,2019
0
people found
this helpful
this helpful
Would never ever use these people again made to feel unimportant as a renter never returned emails or phone calls
I do actually own my own house also and would be appalled if my agent treated my tenant the way I've been treated....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 03,2019
Apr 03,2019
1
people found
this helpful
this helpful
Charles Carr are quite happy to rent you a property without a functioning oven or fire alarm but will dodge any calls to remedy any and all issues no matter how dangerous they may be. As of writing, it has been 11 months with these issues. ...
read full review
read full review
Comment on agent fees
Dreadful.
Was this helpful?
Yes
Yes
Oct 19,2018
Oct 19,2018
0
people found
this helpful
this helpful
We bought our home through Charles Carr. All around good experience, especially Rebekah who has been a delight to deal with! We viewed our prospective home a few times and she was always more than happy to help.
On completion date when we went to ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 16,2018
Oct 16,2018
0
people found
this helpful
this helpful
Poor service, bad communication.Often do not reply to reasonable queries, have had to chase them up several times. They should be providing a service to the Tenant as well as the Landlord and not treat the tenant as if they are a nuisance.
Took ...
read full review
read full review
Comment on agent fees
Seemed fair at the time but not so sure now.
Was this helpful?
Yes
Yes
Aug 10,2018
Aug 10,2018
1
people found
this helpful
this helpful
10 months completely wasted!!! I have never encountered such a bad customer service in my life! Three buyers, property sold 3 times, 4 surveys done, and three agents who left the agency without even telling. No communication for weeks, even months, unless I was making the phone call ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 20,2017
Jul 20,2017
0
people found
this helpful
this helpful
Most of the estate agents I had come across did not leAve a good impression with me. But dealing with Carter edwards I can say I was really happy with their service.
Emma Battynewas excellent I would recommend Carter Edwards because Emma was so friendly ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Jun 09,2017
Jun 09,2017
3
people found
this helpful
this helpful
I would not recommend this Agency to non-UK citizens. They're just not ready to help people in hurry and from outside of UK.
Also, keep in mind that once you sign up with them and make any holding deposit, this is not refundable, no matter ...
read full review
read full review
Comment on agent fees
As many other Agencies, the fees are just big.
Was this helpful?
Yes
Yes
Apr 23,2017
Apr 23,2017
2
people found
this helpful
this helpful
You may see their boards wherever you go in the Woolston, Sholing and neighbouring areas but I have just spent 4 months in the company of Carter Edwards and not only was it the biggest mistake I have ever made but they still could not sell ...
read full review
read full review
Comment on agent fees
N/a
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
