71% lettings valuation accuracy
67% lettings fee satisfaction
Oct 19,2018
Oct 19,2018
2
people found
this helpful
this helpful
Unfortunately this is the worst agency I've ever worked with, not only do they not give you a proper induction when you first move in (we had to ask a neighbour about bins etc) but their professionalism is sincerely adequate at best. They're so many better agencies to use, I would recommend staying far away from them and going for a different one. The agency takes 3 weeks to respond to any issues and usually you have to sort it yourself (my flat mate and I had to spend our own money to sort things out as the person 'responsible' for your aftercare was incredibly incompetent. Granted the properties they have are upmarket but unfortunately the service you receive is not parallel to the property given. Allen & Harris have been let down by the staff they employ and judging on the other reviews we have all had similar experiences. Stay clear, as they will not assist you and will take 3+ weeks to respond to any queries - incredibly unprofessional!
Comment on agent fees
Agency fees are reasonable so it’s the only time I would give this mediocre agency a plus point
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
26th Mar 2024
reviewed by 'Rick'
1st May 2023
reviewed by 'Colin'
22nd Jan 2022
reviewed by 'Anne H'
20th Sep 2019
reviewed by 'Joseph'
5th Sep 2019
reviewed by 'Barrie'
4th Sep 2019
reviewed by 'Emma'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 71% | 67% | £600 | £1,550 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 4 | 0 | 8 | 2 | 0 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Mar 26,2024
Mar 26,2024
0
people found
this helpful
this helpful
Avoid avoid avoid! Awful company on so many levels, even left our property unlocked and we had personal items stolen. No care or attention to the process, very rushed they just want your money. Worst company we have ever encountered. Zero stars...
read full review
read full review
Was this helpful?
Yes
Yes
May 01,2023
May 01,2023
0
people found
this helpful
this helpful
As a landlord who was with them for a very short time, I made two complaints concerning 1) Repairs and maintenance and 2) Rent payments, both against the company they use to contract out these services (Sequence). After exhausting their internal complaints procedures I took them to ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 22,2022
Jan 22,2022
2
people found
this helpful
this helpful
Renter here: A&H made the process of finalising our lease incredibly difficult- multiple delayed responses to emails, being passed around about 4 different people in the office, little to no knowledge of the flat itself when showing us around (e.g. what council tax band ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 20,2019
Sep 20,2019
1
people found
this helpful
this helpful
Concerning: Eve Parsons
I have found Eve most helpful and efficient in maintaining my property , keeping me in touch with Tenant Requests and generally managing lets.
She also is most helpful with finding new tenants, and arranging for various reviews required by law etc Burglar ...
read full review
read full review
Was this helpful?
Yes
Yes
“I started using this company solely because I think it is a useful mechanism for commenting....”
Sep 05,2019
Sep 05,2019
0
people found
this helpful
this helpful
I started using this company solely because I had had dealings with Amy Garrod previously. Fortunately her colleagues who I have recently got to know have also proved to be helpful.
As a company they do seem to enjoy an over abundance of red tape ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 04,2019
Sep 04,2019
1
people found
this helpful
this helpful
Do not use this estate agents! If I could give the company a zero star, I would. I'm not one to right reviews, but my whole experience with this agency has been nothing but horrific. Such as having to wait 3 months for my blind to ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 19,2018
Oct 19,2018
2
people found
this helpful
this helpful
Unfortunately this is the worst agency I've ever worked with, not only do they not give you a proper induction when you first move in (we had to ask a neighbour about bins etc) but their professionalism is sincerely adequate at best. They're so many ...
read full review
read full review
Comment on agent fees
Agency fees are reasonable so it’s the only time I would give this mediocre agency a plus point
Was this helpful?
Yes
Yes
Apr 20,2018
Apr 20,2018
0
people found
this helpful
this helpful
Amy is always there to help and reassure. Nothing is too much trouble and she is very conscientious. We can confidently leave our properties in her hands....
read full review
read full review
Comment on agent fees
Our only difficulty is with the billing/payment system. If is unclear, difficult to understand and they don't seem to be able to consolidate payments, (unlike other agents we use), which makes a lot of work for us and our accountant.
Was this helpful?
Yes
Yes
Nov 16,2017
Nov 16,2017
3
people found
this helpful
this helpful
DO NOT USE THIS ESTATE AGENTS - as a landlord I foolishly thought that using an agent would provide a certain amount of support and security - I couldn't have been more mistaken. The service I received from A & H was shockingly poor and resulted ...
read full review
read full review
Comment on agent fees
They didn’t provide any service worth paying for - it I had posted an add in the local paper I would have made a much better choice.
Was this helpful?
Yes
Yes
Oct 21,2017
Oct 21,2017
4
people found
this helpful
this helpful
Awful, dishonest and purely interested in achieving their own targets. They will say anything to get to sign the contract and I was also mislead and mis-sold additional extras which I did not need and was asked to pay upfront for them in my own ...
read full review
read full review
Comment on agent fees
Very high fees. Over 1.4%! The worst thing is that they conceal the total costs by splitting fees and it was not made clear or transparent.
Was this helpful?
Yes
Yes
Oct 15,2017
Oct 15,2017
3
people found
this helpful
this helpful
Rented for 9 months and all was fine (if you take no contact at all as fine), but no guidance given about the world of renting, and this was our first rental. Have now tried to get my deposit back for over two months and despite ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 08,2016
Jul 08,2016
2
people found
this helpful
this helpful
I am writing this review as a tenant. Allen and Harris are not the worst I have experienced but they are also far from the best. Whilst repair works were completed when requested, they were never to a good standard. One work in particular had ...
read full review
read full review
What agent could do to change your mind?
NAAttached Filesnbsp;
Comment on agent fees
NA
Was this helpful?
Yes
Yes
Aug 21,2015
Aug 21,2015
2
people found
this helpful
this helpful
I sent in an enquiry via Rightmove about a house being let by Allen and Harris (I wanted to know if the landlord would accept a cat, and if so could I view the property), and the following day I had a really odd email ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 19,2010
Sep 19,2010
1
people found
this helpful
this helpful
I recently used Allen and Harris to sell my flat and I must say this was the quickest sale I have ever experienced: viewings commenced the same day I instructed them and within 4 days was presented a very reasonable offer which I was quite happy ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 05,2010
Jun 05,2010
4
people found
this helpful
this helpful
I used this company when moving to Bristol a I quickly needed a property in central Bristol.
It cost an absolute fortune, staff were uninterested as soon as we took the property. I've had to ring several times for various reasons and get passed around ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 05,2010
Mar 05,2010
4
people found
this helpful
this helpful
After renting from Allen & Harris once, will never do so again! Consistently incompetent, utterly indifferent to the interests of the tenant, and loads of enormous made-up fees to boot. Too many problems to detail, but included lengthy delays to multiple repairs, failure to notify of ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 01,2010
Mar 01,2010
0
people found
this helpful
this helpful
I've used the agents tenant finder service a couple of times now, they have so far found us good tenants within a couple of weeks. Very pleased with their service....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 20,2007
Aug 20,2007
6
people found
this helpful
this helpful
Awful - messed us around and lied to us even though we were prompt with payment and had excellent references which cleared in a day. Nearly left homeless as for 3 weeks they failed to contact our landlord to tell him we were moving in. Sloppy ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 06,2006
Dec 06,2006
1
people found
this helpful
this helpful
I regularly engage Allen & Harris for 'tenant find' and, while they have been successful in this activity, their office procedures leave much to be desired They are consistently difficult to contact - often 'answering' calls with a recorded message and invariabaly failing to call back. ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 09,2006
Oct 09,2006
0
people found
this helpful
this helpful
I chose Allen and Harris in Clifton village (Bristol) to sell my flat primarily due to their location (at the end of my street). Overall I have been very impressed with their service. The particluars they produced were excellent - I almost didn't recognise the ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
