Start & Co
Newquay, TR7
3/5, 25 reviews
56% recommended
50% sales valuation accuracy
100% sales fee satisfaction
33% lettings valuation accuracy
50% lettings fee satisfaction

Contact Us

“Can't remember the name of the young lad we delt ......”

Share on :
Jul 02,2012
Minithumbdown
By: 'Johnny'
Jul 02,2012
18 people found
this helpful
Can't remember the name of the young lad we delt with but found him to be very rude and unhelpful from the point of taking our money. We rented a property through Start & Co and they made all sorts of promises about the property with regard to repairs including a serious damp problem that were never carried out. As soon as we handed over £2000 we seemed to be unable to get hold of the agent and none of our calls were returned. The house was filthy when we moved in, there was food all over the cooker, the bathroom was full of mold and everything was dirty. Work that was supposed to be done before we moved in was still being carried out. We were not notified about this when we were handed the key, but found out on moving into the property. From recieving the key it took us 5 days to get hold of the agent even after leaving several messages with coleagues. By this time we had spent 2 days scrubbing the property to a standard that we thought was acceptable. When we did actually get hold of the agent he was extremly rude and unhelpfull. Would NEVER use Start & Co again.
What agent could do to change your mind?
They have a serious lack of customer service. Will say or do anything up untill the point where they have your money.
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.

Latest Reviews

View all Reviews 25
24th Jun 2020
reviewed by 'Joe'
“Great Experience from the start. Bradley and miles where more than helpfully. I would Defiantly recommend. 5 star service ....”
12th Jul 2018
reviewed by 'Anon'
“After having recently been looking to buy a property in the Newquay area, I would just like to say how ......”
7th Jul 2018
reviewed by 'Irene'
“Bradley came to value our property giving good sound advise to get the apartment on the market.Miles was our ......”
12th Jun 2018
reviewed by '-'
“To say I am disappointed with Start&co would be an understatement. I have been treated completely unfairly by them, ......”
29th Sep 2017
reviewed by 'Saleem'
“*Only looking for personal Financial gain, we are extremely over the moon the government is now regulating this industry because ......”
29th Jul 2017
reviewed by 'Marcus'
“We would like to say a massive thank you to all at Start & Co, in particular Brad, with regard to ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Address

Start & Co
12a Cliff Road
Newquay
Cornwall
TR7 2NE
01637 875847

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 50% 100% £0 £0
Lettings 33% 50% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 3 1 2 4 0 2 0 4 6
Areas covered
  • TR7
  • TR8
  • TR9
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS TDS
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

No Properties

“Great Experience from the start. Bradley and ......”

Share on :
Jun 24,2020
Minithumbup
upload your photo
Bradley
upload your photo
Miles
By: 'Joe'
Jun 24,2020
0 people found
this helpful
Great Experience from the start. Bradley and miles where more than helpfully. I would Defiantly recommend. 5 star service ....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Fantastic service...”

Share on :
Jul 12,2018
Minithumbup
By: 'Anon'
Jul 12,2018
0 people found
this helpful
After having recently been looking to buy a property in the Newquay area, I would just like to say how professional all the team at Start&Co were, answered all my queries in a friendly and informative manner. Highly recommended, quality local service....
read full review
Comment on agent fees
Good
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Brilliant service and help throughout the whole process thanks Miles & Bradley....”

Share on :
Jul 07,2018
Minithumbup
upload your photo
Miles
upload your photo
Bradley
By: 'Irene'
Jul 07,2018
0 people found
this helpful
Bradley came to value our property giving good sound advise to get the apartment on the market. Miles was our first call of contact in the sale of the apartment nothing was to much trouble and he always came back with a positive answer to ...
read full review
Comment on agent fees
Value for money very competitive.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Treated very unfairly...”

Share on :
Jun 12,2018
Minithumbdown
By: '-'
Jun 12,2018
0 people found
this helpful
To say I am disappointed with Start&co would be an understatement. I have been treated completely unfairly by them, each and every time I have required about or asked to view a property I have always been told “we will ring you back” and ...
read full review
Comment on agent fees
I wouldn’t know
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Bradley Start
Jun 13, 2018
View all comments (1)
It is always difficult to comment on reviews from anonymous submissions but I am sorry that you have not had a positive experience. Unfortunately, not all tenants are suitable for all of our landlords and properties, and we do have a duty to ensure that all tenants are properly vetted and approved. We do work hard to ensure that our applicants are kept well informed throughout the process, but unfortunately cannot comment on this actual case as we do not know the circumstances or applicant detai ...

“*Only looking for personal Financial gain, we are extremely over ......”

Share on :
Sep 29,2017
Minithumbdown
upload your photo
Jonathan
upload your photo
Bradley
By: 'Saleem'
Sep 29,2017
49 people found
this helpful
*Only looking for personal Financial gain, we are extremely over the moon the government is now regulating this industry because agents like start & co are completely abusing the system whereby giving what is a good industry, a very bad name....
read full review
Comment on agent fees
bad
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Bradley Start
Sep 30, 2017
View all comments (1)
Hello, I'm afraid we have no record of dealing with anyone by this name, or any direct complaint received of this nature? If you would like to contact me personally, I will do all I can to resolve your issues but cannot do much without further information, or your full name? For the record though, our tenancy fees are by far the cheapest in the area at only £50 per adult for referencing. ...

“We would like to say a massive thank you to ......”

Share on :
Jul 29,2017
Minithumbup
upload your photo
Bradley
By: 'Marcus'
Jul 29,2017
2 people found
this helpful
We would like to say a massive thank you to all at Start & Co, in particular Brad, with regard to our recent purchase. The team have been so proactive and imaginative in finding solutions to ensure that our move from out of area really worked ...
read full review
Comment on agent fees
Not applicable
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have just been spoken to like a child whilst ......”

Share on :
Jun 21,2017
Minithumbdown
By: 'Gary'
Jun 21,2017
17 people found
this helpful
I have just been spoken to like a child whilst making an enquiry about a property. When I ask a question, I don't expect answers to include, 'probably and in my experience', I would expect to hear, 'I don't know, I will find out and ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“My Husband and I have contacted Start and Co on ......”

Share on :
Sep 18,2015
Minithumbdown
By: 'TheTroops'
Sep 18,2015
10 people found
this helpful
My Husband and I have contacted Start and Co on several occasions to discuss properties to let and to try and arrange viewings, or just ask questions. Natalie has promised to call us back several times but is yet to do so. They are absolutely ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I found this company to be dishonest and full of ......”

Share on :
Feb 27,2014
Minithumbdown
By: 'Sarah'
Feb 27,2014
23 people found
this helpful
I found this company to be dishonest and full of rubbish. As a prospective viewer to a property, i asked with caution why as such a beautiful property with period detail and sea views had not sold for over 6 months, they blamed the vendor for ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I am in the process of selling my house through ......”

Share on :
Aug 29,2013
Minithumbup
upload your photo
Bradley
upload your photo
Gary
By: 'Pacman'
Aug 29,2013
0 people found
this helpful
I am in the process of selling my house through start and co. from the start this company has been very helpful and I have had lots of viewings. A member of staff has always arrived smart and well presented on viewings. I have had ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Mr Barnes and Mr Start were very helpful in selling ......”

Share on :
Aug 29,2013
Minithumbup
upload your photo
Gary
upload your photo
Bradley
By: 'MrPotatoHead'
Aug 29,2013
0 people found
this helpful
Mr Barnes and Mr Start were very helpful in selling my house, offering the most polite and responsive services. It was an all round very good experience with no hassle or problems, all the staff were very helpful. Thank you Start & Co....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“What nice bunch. Very professional and funny with it. The ......”

Share on :
Aug 29,2013
Minithumbup
upload your photo
Jonathan
By: 'Adam'
Aug 29,2013
0 people found
this helpful
What nice bunch. Very professional and funny with it. The sight of the tall one scooting about with his funny helmet made me smile all day. Thoroughly recommended...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I'm completely shocked reading the other reviews on this website.......”

Share on :
Aug 26,2013
Minithumbup
upload your photo
Jonathan
upload your photo
Miles
By: 'Pentire'
Aug 26,2013
0 people found
this helpful
I'm completely shocked reading the other reviews on this website. I've had nothing but helpful, professional service from Start and Co. The office staff are always polite, and deal with questions quickly and efficiently. They had a huge amount of properties on offer and were ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I sold the house which I'd owned for some 25 years ......”

Share on :
Aug 24,2013
Minithumbup
By: 'John,'
Aug 24,2013
0 people found
this helpful
I sold the house which I'd owned for some 25 years via Start & Co. They gave me what I considered to be good advice throughout the process, often when it was counter to their interests. The house wasn't priced cheaply and didn't sell fast but at ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“we found our dream home with the careful help from ......”

Share on :
Aug 23,2013
Minithumbup
upload your photo
Bradley
By: 'Mrs'
Aug 23,2013
0 people found
this helpful
we found our dream home with the careful help from bradley, he then proceeded to support us when we encountered various problems when selling our own home. Although we did not sell with start and co, they certainly went above and beyond helping us with ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have dealt with Starts for 15 years, as letting & selling ......”

Share on :
Aug 23,2013
Minithumbup
upload your photo
Jonathan
upload your photo
Gary
By: 'David'
Aug 23,2013
0 people found
this helpful
I have dealt with Starts for 15 years, as letting & selling Agents & would recommend them on both counts. They are a family business & have been in Newquay for ever ! These guys are professionals, & sometimes you dont like what they tell you, ie, attainable rent or a ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I am a professional property developer / landlord and have been ......”

Share on :
Aug 23,2013
Minithumbup
By: 'Nick'
Aug 23,2013
0 people found
this helpful
I am a professional property developer / landlord and have been for 23 years now...I moved to Newquay 10 years ago. I originally started to use the selling side of Starts as I was developing to sell my properties...everything I marketed sold it was as simple ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Rented out a 4 bed house with a tiny basement bedsit ......”

Share on :
Jun 25,2013
Minithumbdown
upload your photo
Jonathan
upload your photo
Gary
By: 'Skiba'
Jun 25,2013
17 people found
this helpful
Rented out a 4 bed house with a tiny basement bedsit underneath (no cooking facilities). Council tax had never been paid on the bedsit, it shared all services with the house and has no kitchen. Starts suggested on the ad for the bedsit to write 'rent ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Where to begin. Start & Co managed my property for 3 years ......”

Share on :
Jun 18,2013
Minithumbdown
upload your photo
Jonathan
By: 'disgruntled'
Jun 18,2013
27 people found
this helpful
Where to begin. Start & Co managed my property for 3 years and it was the worst 3 years of my life. The tenant broke pretty much everything in the property but Start & Co just did nothing. I had to fork out so much money! The staff were ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Found Start & co staff to be very rude, arrogant and ......”

Share on :
Oct 10,2012
Minithumbup
By: 'Marty'
Oct 10,2012
30 people found
this helpful
Found Start & co staff to be very rude, arrogant and unhelpful. Have viewed several property's with them and found them to be very dis-honiest. If you have any concern about the property, do NOT take their word for it, they will feed you all sorts ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Where do I begin! The service that I and my ......”

Share on :
Aug 24,2012
Minithumbdown
By: 'Anonymous'
Aug 24,2012
18 people found
this helpful
Where do I begin! The service that I and my partner have recieved has been so poor that it has persuaded me to write a review, which I have never done before. I telephoned to arrange a viewing on a property that had appeared on ...
read full review
What agent could do to change your mind?
Keep promises. Keep customers informed regarding property viewings. Advise customers of letting procedures. Perhaps I have misunderstood the process somewhere along the line? Be respectful over the phone.
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Can't remember the name of the young lad we delt ......”

Share on :
Jul 02,2012
Minithumbdown
By: 'Johnny'
Jul 02,2012
18 people found
this helpful
Can't remember the name of the young lad we delt with but found him to be very rude and unhelpful from the point of taking our money. We rented a property through Start & Co and they made all sorts of promises about the property with ...
read full review
What agent could do to change your mind?
They have a serious lack of customer service. Will say or do anything up untill the point where they have your money.
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I had my property for sale with Start & Co Newquay.......”

Share on :
Oct 06,2011
Minithumbdown
By: 'Sian'
Oct 06,2011
13 people found
this helpful
I had my property for sale with Start & Co Newquay. I found that I was given loads of promises, But when my house went on the market, I realised that they didn't advertise it well, and was a bit old fashioned in there thinking. I ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Quite nice people but they under-valued my house. These people ......”

Share on :
Mar 11,2010
Minithumbup
By: 'LindaP'
Mar 11,2010
4 people found
this helpful
Quite nice people but they under-valued my house. These people are quite old-school and on that basis I wouldn't use them. Limited amount of advertisign and they shut on Saturday afternoons!!!...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Registered with them at the end of November 2009, the guy ......”

Share on :
Dec 18,2009
Minithumbdown
By: 'Dannyboy'
Dec 18,2009
14 people found
this helpful
Registered with them at the end of November 2009, the guy that took my details was poor on the phone and only asked very basic questions. They sent me no properties and I never heard from them again! If I was selling my flat in the ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes
No image available Bradley
(7)
No image available Jonathan
(6)
No image available Gary
(4)
No image available Miles
(3)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaints procedure available, including redress scheme offered by The Property Ombudsman
Last updated at 11:52 AM 16/08/2018 by allAgents

Awards won by Start & Co, Newquay TR7 2NE



Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn