88% sales valuation accuracy
100% sales fee satisfaction
94% lettings valuation accuracy
91% lettings fee satisfaction
Oct 13,2018
Oct 13,2018
2
people found
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Where to start?
1. No one seem to take responsibility
2. No one seem to care
3. No one seem to listen
4. No one returns calls
Rent not credited, tenants calls not answered
They use to be good. Since Lakshmi left they have gone rock bottom with service.
1. No one seem to take responsibility
2. No one seem to care
3. No one seem to listen
4. No one returns calls
Rent not credited, tenants calls not answered
They use to be good. Since Lakshmi left they have gone rock bottom with service.
Comment on agent fees
Who cares - they dont talk to you!
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Latest Reviews
15th Jun 2021
reviewed by 'Miss B A Bhowmik'
12th Nov 2020
reviewed by 'John'
12th Oct 2020
reviewed by 'Ankuri'
26th Aug 2020
reviewed by 'Andres'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 88% | 100% | £153,000 | £700,000 |
| Lettings | 94% | 91% | £500 | £3,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 73 | 7 | 92 | 7 | 7 | 0 | 10 | 0 | 14 | 1 |
Areas covered
- W1
- Mayfair
- W2
- Paddington
- SW1
- Westminster
- E3
- Bayswater
- E6
- Chelsea
- E12
- Barkingside
- E14
- Chigwell
- E15
- Newbury Park
- E20
- Hainault
- IG1
- Ilford
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jun 15,2021
Jun 15,2021
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Managing Director Sivarajah Suthakaran (RAM Ilford) has not paid myself and my father Dr Mohini Bhowmik many thousands of pounds of rental income although he has collected all rental income from tenants, despite sending him bank statements. He also does not respond to polite requests ...
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Jan 12,2021
Jan 12,2021
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I found the judgemental and rude attitude. *the property manager at Barkingside branch addressed me as 'the typical Indian mentality'. I mean how on earth can you disrespect any individual. all the property management staff are unprofessional and can waste your time due to their ...
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Jan 12, 2021
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Hi David,
we are surprised to see your comment about all staff are unprofessional and can you explain email in what way did you felt unprofessional as we were doing everything we can at this current situation and till yesterday you were getting our support. even though the contract expired few weeks ago and we are not obliged to serve you after the contract is expired but we did all we can. ...
Nov 12,2020
Nov 12,2020
0
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Thieves who stole my £3000 deposit and are refusing to give it back. They also have done this too other people. Trading Standards investigating. Avoid at all costs....
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Oct 12,2020
Oct 12,2020
1
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RAM Estate agent will not pay landlords the full rent that they are due. The Managing Director has not paid my father and I (the landlords) many thousands of pounds of rent despite sending him many bank statements as he has requested us to do.
...
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Oct 12, 2020
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Hi
we have no arrears with any landlords and if a tenant don't pay any rent then we are unable to pay the landlord unless you are on a rent guaranteed contract. please email the issue to the office and we will clarify this for you. ...
Aug 26,2020
Aug 26,2020
1
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Harun Miah was very helpful and professional at the same time he explained everything step by step and went the extra mile with the details and was honest, great customer service....
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Aug 24,2020
Aug 24,2020
1
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Friendly, professional and helpful estate agents always good with the information they provide, always there when i need to speak to someone....
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Feb 14,2020
Feb 14,2020
2
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I'd recommend, a fast and hassle-free service. All the staff are brilliant especially Hannah and Harun advertised the property in a great manner to achieve desirable rent....
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Jan 29,2020
Jan 29,2020
0
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When we get to rent the property we don't know when this property wil sold. I looking to rent a property for a long time-3 or more years. Now property is sold and after one year again nead to change hause. I felt very frustrated....
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Jan 29, 2020
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Hi Gurdev, thank you for your feedback. When the property was first given to you, you were informed by a member of our staff that the property is up for Sale. Now the property is under offer, it is completely out of our control and the decisions are solely up to the owner of the property.
We are deeply sorry for the inconvenience this has caused you. ...
Jan 18,2020
Jan 18,2020
1
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RAM Estate Agent has excellent customer service and the maintenance is very good. Their payment method is very efficient so I like it....
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Jan 10,2020
Jan 10,2020
2
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I was a tenant with them for more than 2 years and during the period, they were courteous and helpful. Would recommend them to another tenants as well...
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Jan 10,2020
Jan 10,2020
1
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During the all process the RAM team were very thoughtful and friendly, specially because of our short time in UK. They helped us with guidance, information and professionalism....
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Jan 10,2020
Jan 10,2020
2
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Verry frendly and verry nice service, hannah, arthur,and all staff, thanks so much for your service, i recomand for another frend...
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Dec 16,2019
Dec 16,2019
3
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I have had a very good experience with RAM Estate Agents and the staff have been so professional and very helpful. A massive thanks to Hannah and Harun, for the friendly and swift service provided from day one, and for constantly keeping me updated on ...
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Dec 14,2019
Dec 14,2019
1
people found
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Professional service,very good customer service from Harun's site, Hannah is really open to help. Thank you we are really happy to deal with you...
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Dec 11,2019
Dec 11,2019
2
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Professional staff, answering the phone and very pleasant to help you
They trying to get the best out of the work needs to be done....
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Dec 04,2019
Dec 04,2019
1
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We had great experience with RAM the staff was very helpfull and frendly thanks anyone in part , Hanna, Arthur, Harun, and Kareena, I will recomand you to al the people I know. Thanks Again...
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Nov 24,2019
Nov 24,2019
1
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Really happy with the way Kareena Bhurosah handles my queries especially and queries from the tenants.
I would thoroughly recommend her to any prospective landlords...
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Nov 23,2019
Nov 23,2019
2
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The hole process od renting the property, it was a nightmare with Goodlord company. If you can, avoid it. But Hannah was permanent there for us, sometimes I have been a big pain for her, because of Goodlord, but she was always pacient with me, ...
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Nov 22,2019
Nov 22,2019
3
people found
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Excellent communication at all the stages of our house purchase.
Cannot thank enough especially Hannah was excellent in dealings. Very quick to respond to query.
Siva and Harun Thank you very much....
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Nov 21,2019
Nov 21,2019
0
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They were very helpful and very fast in processing the documents and professional. The only thing I didn't like was a comment made about my bank account balance. Which was quite personal I believe....
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Nov 19,2019
Nov 19,2019
2
people found
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I have used Ram on various occasions. The team have excellent customer service, they are friendly and often available to go above and beyond. I would definitely recommend if you were considering a reputable agent who will just get on with it....
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Nov 19,2019
Nov 19,2019
1
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So far so good as tenants only just moved in....let’s hope they’re good ones and rent is paid on time ?...
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Nov 13,2019
Nov 13,2019
1
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Communication with LL and tenant was good, but can be more efficient and clear.
Inventory should be signed before tenant is given the keys....
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Nov 09,2019
Nov 09,2019
2
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Professional agents with good experience in this letting industry. Both Harun and Hannah was quite helpful and reassuring in all the conversations I have had with them....
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Nov 08,2019
Nov 08,2019
2
people found
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Excellent service, all staff communicated very kindly and I was very comfortable to speak to them with any sort of query due to their immaculate behaviour. I would seriously recommend RAM estate agents from all other firms of this category, not only because of their ...
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Nov 07,2019
Nov 07,2019
2
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Hello Everyone
Excellent customer service at Ram
Estate Agent. Friendly staff outstanding
service.
Would recommend siva and
Hannah for the helping hand for a speedy
service....
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Oct 31,2019
Oct 31,2019
2
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Friendly staffs & promt srevices. Staffs are also easily reachable. Viewing experience & signing process is very good. Littile bit more focus on cleaning at check out would add more value to the service. Afterall happy as tenant to the new property....
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Oct 29,2019
Oct 29,2019
3
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No words to describe the agencies Ram the people very nice I have only fantastic words if I tell no words that s mine a fantastic people...
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Oct 29,2019
Oct 29,2019
1
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Mr silva is very good parson very kind and try he’s best to help and understand people’s situation that’s why I give him 5 stars...
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Oct 21,2019
Oct 21,2019
2
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I have used RAM estates agents to rent a property as a tenant.
RAM have been professional throughout the process. Always responsive and providing information or answers to questions in fast turnaround times. I have had the pleasure of dealing with Hannah and Harun and ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Agent's internal complaints procedure: In the first instance, we would request you to write to us directly and our Management team will try and resolve it. If you are still not happy with the resolution provided, we would request you to Complain to The Property Ombudsman and follow the procedure. Their job is to investigate complaints fairly and impartially by listening to both sides of the story and looking at the facts.
Last updated at 10:37 AM 05/05/2020 by allAgents
Best Letting Agent in IG6 
Best Letting Agent in Mayfair 
We recently changed our policy to respond all our landlords and tenants via email only due to the number of calls we receive. So please email all your queries and allow upto 7 days for reply. Depends on the nature of enquiry we will respond as soon as possible. Our service level has never gone down in fact it has improved in the last one year..