Having looked into the details on your file, I can see that we had booked a check in and inventory for your tenancy which would have detected the issues you report. Unfortunately, this was cancelled by the landlord the day before you were due to move in. The landlord informed us that she would carry out her own check in with you instead, but failed to turn up for this. We were therefore asked to attend, take meter readings and provide you with keys. The maintenance issues were not instantly apparent, although you reported them later that day. These were immediately relayed to the landlord who, after repeated requests, refused to remedy them. Unfortunately without the landlord's permission we are unable to proceed with repairs.

As soon as the landlords' intentions became apparent we advised you to give notice on the tenancy. We have also terminated our contract with this landlord and will not deal with her again. We are extremely disappointed to hear of your discomfort. There were genuine maintenance issues that needed to be carried out but the landlord refused, despite numerous requests from us. Whilst this does not make up for your negative experience in renting this property, I hope you can see that we have taken steps to ensure this does not happen to future tenants.