100% sales valuation accuracy
100% sales fee satisfaction
50% lettings valuation accuracy
57% lettings fee satisfaction
Oct 12,2018
Oct 12,2018
5
people found
this helpful
this helpful
Romans are a dreadful property manager and always take significantly longer than expected to deal with any issue. It took a year to get new windows for our house, a month for them to refund me for a washing machine that I bought when the one at the property broke (for the 3rd time in 8 months, the previous times each took a week and a half or more for them to get someone in to fix).
Whenever there is an issue they need to be chased or they will not move forward with the issue for several days after it has been reported.
It takes so much more effort to get any issue resolved by dealing with this "managed" property than if you were to deal with the issue yourself. The only problem with that is that they would then take a month to repay you if at all.
We have had constant issues with them with not a single issue being handled in a reasonable amount of time despite the fact that we have a baby and a toddler in the house.
Whenever there is an issue they need to be chased or they will not move forward with the issue for several days after it has been reported.
It takes so much more effort to get any issue resolved by dealing with this "managed" property than if you were to deal with the issue yourself. The only problem with that is that they would then take a month to repay you if at all.
We have had constant issues with them with not a single issue being handled in a reasonable amount of time despite the fact that we have a baby and a toddler in the house.
Comment on agent fees
They charge fees that are entirely unnecessary, such as renewal fees. They charge despite the fact that you can print out any documents off the web or even just update the date on existing contracts. For this service they charge £140
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Latest Reviews
27th Apr 2022
reviewed by 'Siân'
29th Oct 2021
reviewed by 'Anitha'
12th Oct 2019
reviewed by 'Sanjay'
12th Oct 2018
reviewed by 'James'
Opening Hours
Address
Romans
78 High Street
Burnham
Buckinghamshire
SL1 7JT
01628 564 981
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £250,000 | £730,000 |
| Lettings | 50% | 57% | £900 | £1,240 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 1 | 5 | 4 | 0 | 1 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Apr 27,2022
Apr 27,2022
0
people found
this helpful
this helpful
Romans in Burnham sold my house in Langley recently without any hassle at all. One Open day led by Louie sold the house in a couple of days! Chris and Louie were so professional at all times and advised me at every stage of the ...
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Oct 29,2021
Oct 29,2021
0
people found
this helpful
this helpful
I’m very pleased with the service provided by Isabella York in the management of our property. She’s very professional, proactive, quick to respond & resolve any issues efficiently. Many thanks for the ongoing support. We wish her very best .
Anitha....
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Jul 07,2021
Jul 07,2021
0
people found
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We had a very bad experience with another estate agent when trying to move to a new rental. This had fallen through and put us in a difficult time crunch. When we contacted both Romans in WIndsor and then Romans in Burnham, they were very ...
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Feb 08,2020
Feb 08,2020
0
people found
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I purchased a property through Romans in Burnham. The service was open, honest, transparent and efficient. Will has a superb team that are hands on and dedicated in supporting customers. The entire process from start to finish was superb. We purchased the property with a ...
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Oct 12,2019
Oct 12,2019
0
people found
this helpful
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Fraiser is a very reliable polite and knowledgeable individual. Be certain to ask for him when selling your house
Excellent service and rapid response to any questions...
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Oct 12,2018
Oct 12,2018
5
people found
this helpful
this helpful
Romans are a dreadful property manager and always take significantly longer than expected to deal with any issue. It took a year to get new windows for our house, a month for them to refund me for a washing machine that I bought when the ...
read full review
read full review
Comment on agent fees
They charge fees that are entirely unnecessary, such as renewal fees. They charge despite the fact that you can print out any documents off the web or even just update the date on existing contracts. For this service they charge £140
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Yes
Yes
Jun 26,2018
Jun 26,2018
0
people found
this helpful
this helpful
I had to sell my deceased sisters one bedroomed ground floor flat I had dealt with Will Bags before and asked him for a price we should try for and as we had used his services and those of some of his colleagues Len West ...
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Comment on agent fees
As with any agent the fees on face value seem difficult to accept but in this situation worth every penny.
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Jun 13,2018
Jun 13,2018
0
people found
this helpful
this helpful
I purchased a property via Romans Estate Agent. Will Bragg was very helpful and professional, and his after service was good and unexpected, unlike the agents who sold my house. I highly recommend him....
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Comment on agent fees
Not Applicable
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Oct 17,2017
Oct 17,2017
16
people found
this helpful
this helpful
Oh dear.... **** agency ever!
Never rent with them ... avoid stress and desapointment. Always pay rent on time but to get my deposit back that where my hell / nightmare started... please DO NOT RENT with them , that's a advice....
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Jul 10,2017
Jul 10,2017
12
people found
this helpful
this helpful
Avoid! They lied about the parking space coming with the flat, and only found out 5 days before moving. We are currently proceeding with the matter legally....
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May 23,2016
May 23,2016
15
people found
this helpful
this helpful
Would definitely NOT recommend under any circumstances Romans. On top of total lack of genuine care for tenants, they are incompetent, unresponsive and show no will at all to actually try and do what you would expect from a proper letting agency. They have simply ...
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What agent could do to change your mind?
ExpensiveAttached Filesnbsp;
Comment on agent fees
Expensive
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Jun 08,2015
Jun 08,2015
16
people found
this helpful
this helpful
The worse agency ever.highly expensive.very unprofessional. Terrible customer service.irresponsible.rude.
We have been dealt by 3 different people.
Was promised house that we are renting will be professionally cleaned.when we arrived it was filthy...hasn't been cleaned at all and we haven't ...
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Aug 31,2014
Aug 31,2014
16
people found
this helpful
this helpful
I recently rented a property out through Romans. I consider myself a good Landlord and do everything within my power to be legal and fair. Romans hide behind small print to rip off both tenants and Landlords. Their terms and conditions do not comply with ...
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What agent could do to change your mind?
Comply with consumer law.Attached Filesnbsp;
Comment on agent fees
They want to charge a fee for doing no work.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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